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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Maison Schmid

Sep 10, 2025  on Shopify

Réactivité au top ! et suivi jusqu'à résolution complète du problème. MERCI

Mary's Mountain Cookies - Sioux Falls

Sep 09, 2025  on Shopify

Customer service for setting up Zapiet was INCREDIBLE!!!! I have struggled with my old system for far too long and Zapiet made it so easy and helped walk me through set-up so my online store can be successful!

Novapetal NYC

Sep 09, 2025  on Shopify

She helped me throughout the process and successfully configured the local delivery and store pickup options for me. I can understand the product's logic well, but when it involves code, it gets a bit complicated. I'm very happy with the solution Jeanette found; I couldn't have done it without her support (I really couldn't have, she did it, lol).

Tango Fresh

Sep 09, 2025  on Shopify

Cosco Staff Program

Sep 09, 2025  on Shopify

Jessica is very helpful and able to resolve my issue quickly, she helped me to review the setting and applied some testings to make sure the setup is correct, excellent services

Maritta

Sep 09, 2025  on Shopify

Jessica me resolvió todas mis dudas, me ayudó y además mejoró cosas en la web que había visto sin yo pedírselo

Gordons Direct

Sep 09, 2025  on Shopify

Support team (Betty) really helpful during a minor setup issue (which related to our customised theme). Resolved the issue in a matter of minutes and provided updates throughout. Many thanks!

La Boucherie

Sep 09, 2025  on Shopify

Lambourn Foodhall

Sep 09, 2025  on Shopify

Jayne was fantastic at supporting us when we had an issue. She took the time to explain and fix the problem and her customer service went above and beyond. We can't thank her enough. The Zapiet app works brilliantly with our Shopify store, and whenever we have had an issue (normally down to something we have done by accident) the support team is always there to help us fix it quickly.

Fresh Fresh Flowers

Sep 08, 2025  on Shopify

Love the APP. Betty form tech support is a star.

Your Grocers

Sep 08, 2025  on Shopify

Great experience with the support team, and the app is also good.

Supermercados DANI

Sep 08, 2025  on Shopify

Took a long time, but Betty was extremely helpful in sorting out our calendar widget. Which I was stumped over and experiencing issues with it, she managed to find an effective solution with our website's css code and implemented things quickly after the problem was spotted. So far our experience with Zapiet support has been great, and they work hard to solve problems that have cropped up pre and post launch of our official site.

Paper Carpenter

Sep 08, 2025  on Shopify

I am very impressed with the support provided by the Zapiet – Pickup + Delivery team. Both Nandita and Betty demonstrated exceptional professionalism and dedication in assisting me. Betty went the extra mile to ensure that my concerns were fully addressed, providing clear and detailed step-by-step guidance throughout the process. Their thoroughness and commitment made the entire experience seamless and highly reassuring. I truly appreciate their outstanding support.

Seattle Hockey Team Store

Sep 04, 2025  on Shopify

Great system and fantastic customer support from Steph and the team!

May Hill Farm

Sep 04, 2025  on Shopify

Lui was very helpful and was able to fix my issues quickly, double check that everything worked, and even found some missing delivery fees and added them in for me.

UrbanJungleSydney

Sep 04, 2025  on Shopify

Hudson Meal Co

Sep 03, 2025  on Shopify

Stephane was super helpful in fixing an issue I had with the website widget today. I highly recommend Zapiet and their customer service is always quick and on point.

Fresca Rebeca

Sep 03, 2025  on Shopify

Funciona muy bien la aplicación y el soporte es excelente

PlusPet Buenos Aires

Sep 03, 2025  on Shopify

Melt Me Candle Co.

Sep 03, 2025  on Shopify

Excellent. Jessica was kind, personable and very knowledgeable. You got a good one !!

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