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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,772)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

My Store

Sep 24, 2024  on Shopify

Quick and helpful info. Together we got the problem solved

Oasis Catering Order

Sep 23, 2024  on Shopify

Great support

boldbotanicals.myshopify.com

Sep 23, 2024  on Shopify

The support staff are always so helpful and willing to investigate any problem you're having. Love it!

Sugar Sands Bakery

Sep 22, 2024  on Shopify

Great support

Lileo

Sep 22, 2024  on Shopify

Very quick and good support ! I recommend the app

HG Walter

Sep 22, 2024  on Shopify

We've been using this app for a few years now, very good capabilities that suits our needs. Great and very quick customer service from Sandy and all the support team!

STORE TO DOOR

Sep 22, 2024  on Shopify

Great app with endless options. Customer service is always exceptional. Issues are looked into and rectified quickly.

In Good Thyme

Sep 22, 2024  on Shopify

wonder & melon

Sep 21, 2024  on Shopify

Anggy provided all the help needed. The app itself is very solid. Happy!

Cornerstone Meat and Bone

Sep 21, 2024  on Shopify

I am very happy with this app. The team was really responsive and they get back to us fast. A bunch of people have helped through the app, taoday was Pavlo, and the issue was resolved within an hour.

Matters of Taste

Sep 19, 2024  on Shopify

The Meat House Market

Sep 18, 2024  on Shopify

Stephane Fattizzo did a GREAT job resolving our issue with delivery rates and was a pleasure to work with! Very responsive!

Lubliner Florist

Sep 16, 2024  on Shopify

Great support team!

FamBam Meals

Sep 16, 2024  on Shopify

Excellent support - quick and relatively easy set up

Gujarati Rasoi

Sep 15, 2024  on Shopify

I've just installed the app and had Jeanette from Zapiet help me set it up properly. If the app runs as well as the amazing customer service then I imagine I'm going to be very happy!

Penny and Clover

Sep 14, 2024  on Shopify

Support is incredibly responsive and thorough. Wow - exactly how it should be!

Hawaii Doggie Bakery

Sep 12, 2024  on Shopify

Great support. Shopify changes so many things without telling anyone, and Zapiet is always ready to help adjust to those changes. Angelo, Kristine, Herman and Jeanette have all helped keep my store going strong.

IceLink

Sep 11, 2024  on Shopify

This app is great for pickup and deliveries for your store - we have been using it for years now and customer service is amazing! They will always help you out - specifically Jessica helped with a lot of things. She is a huge help and we appreciate her a lot!

Urban Tropicana

Sep 11, 2024  on Shopify

Kitty has been really helpful trying to resolve an issue keeping us updated along the way. Great service, keep up the good work!

Mriva Sports

Sep 11, 2024  on Shopify

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