Click & Collect App Review: Pros, Cons & Shopify Insights

Customer reviews: Zapiet ‑ Pickup + Delivery

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,343)

Overall rating

4.9

5

519
4

8
3

2
2
1

9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

iSolarPro

Mar 31, 2025 on Shopify

Alles top

Flowers by Bell

Mar 31, 2025 on Shopify

Always a pleasure and quick responses to help with any issues that may arise. Great communications and easy to understand feedback with sometimes even providing visual aids. Great support.

Jean-Pascal Florist

Mar 29, 2025 on Shopify

Laura was the best clear and efficient communication

KCookies

Mar 28, 2025 on Shopify

Anseeuw Bros Ltd

Mar 27, 2025 on Shopify

Very handy app. Great customer support. 10/10 would recommend! Jessica was particularly helpful and went way above the call of duty!

Vape Cloud

Mar 27, 2025 on Shopify

Great Help, solved all my issues

Buzzy Bee Bakery

Mar 26, 2025 on Shopify

Maria was great and got us sorted and back online super fast - thank you Maria!

Conti's Bakeshop & Restaurant

Mar 21, 2025 on Shopify

Zapiet is an absolute game-changer for managing pickup and delivery on Shopify! The app is incredibly powerful and packed with features, covering almost everything we need right out of the box. Its flexibility and functionality make it an essential tool for our business. What truly sets Zapiet apart is their amazing customer support. The entire advisors are extremely responsive, knowledgeable, and cooperative. They not only fix issues quickly but also take the time to listen to our feedback and suggestions. Their willingness to help and deep understanding of the product make every interaction smooth and productive. Highly recommended for any business looking for a reliable and feature-rich pickup and delivery solution!

Texoma Mercantile

Mar 21, 2025 on Shopify

I am not only impressed by the app itself but the customer service is the cherry on top! Add this app NOW!

Suzuya Patisserie

Mar 21, 2025 on Shopify

Amazing app and especially customer service is great!

Magic World Flowers

Mar 21, 2025 on Shopify

Issue solved thank you!

ChagaRoot

Mar 20, 2025 on Shopify

Vianney USA

Mar 20, 2025 on Shopify

Es muy práctica para ofrecer la opción de pick up, es fácil de configurar, utilizar y la atención a clientes es muy buena. Gracias a Ana que me apoyó resolviendo mis dudas.

Elegant Impressions Bakery

Mar 19, 2025 on Shopify

I had some issues with my zip code rates for delivery and Angelo helped me out. He was so patient. The customer service is amazing.

Excellent Florists

Mar 19, 2025 on Shopify

If I could recommend someone for receiving a raise, it would be hands down Jessica. She was super helpful, patient and very knowledgeable and she also made it easy for me to understand what I wanted and what I could do with the app! Keep up the amazing work you do!

Brown Sugar Bakery Chicago

Mar 18, 2025 on Shopify

Leo is awesome

Belle de Jour Florist

Mar 18, 2025 on Shopify

Absolutely beyond what I was expecting competencies and kindness Thank you very much

House-of-Blooms

Mar 17, 2025 on Shopify

Foam Party Hats Inc

Mar 17, 2025 on Shopify

great support with any inquiries on the app

Zed Gifting

Mar 16, 2025 on Shopify

Incredible support - so swift & helpful. Got it all working despite being completely untechy!