Reviews: Zapiet ‑ Pickup + Delivery

Customer reviews: Zapiet ‑ Pickup + Delivery

Reviews (1,772)

Overall rating

4.8

5

350
4

7
3

2
2
1

7

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Gjenbruksgiganten

Nov 02, 2024 on Shopify

good help

Gourmet Gannet

Nov 01, 2024 on Shopify

Pavlo was incredibly helpful and took the time to explain everything to me. Much appreciated!

Vikings and Goddesses Pie Company

Oct 31, 2024 on Shopify

Even though my issue turned out to be a problem with Shopify, Manuel walked me through the issue, how to fix it in the future, and fixed it himself. And we were able to get the problem fixed within an hour of first reaching out.

Cacao & Cardamom Chocolatier

Oct 31, 2024 on Shopify

Excellent support by Manuel

Old Salt Co-op

Oct 30, 2024 on Shopify

Timely responses, good support. We do a lot of business through local delivery routes, and unfortunately Shopify doesn't have great native functionality for this, but the Zapiet app makes this easier and more intuitive for our customers.

Remchinger Hof

Oct 30, 2024 on Shopify

This app and it's team is awesome! I received the best technical support I ever received by Jessica from their support team! Thanks a lot! I can recommend it 100%!

Reg the Veg

Oct 29, 2024 on Shopify

Excellent service Helped me get back up running in no time Thank you.

Oddprod

Oct 29, 2024 on Shopify

Zapiet has been a fantastic app, and the customer support truly sets it apart. Angelo, in particular, was incredibly helpful and friendly. He resolved my issues quickly and provided detailed answers with useful article links. The whole experience was smooth and stress-free. Highly recommend Zapiet for anyone looking for a reliable app with top-tier support!

Cotó Cake

Oct 29, 2024 on Shopify

The Butcher's Table

Oct 29, 2024 on Shopify

Gabriel was incredibly helpful and responsive throughout the entire process. He took the time to understand my specific issues and worked diligently to provide effective solutions. JUST SO AMAZING!

Da-Le Ranch

Oct 27, 2024 on Shopify

Jessica was amazing and explained every step of the way to ensure confidence and understanding of the changes being made. Thank you!

Island Floral Shop

Oct 26, 2024 on Shopify

Fast excellent help!

Happysliquor

Oct 26, 2024 on Shopify

Klaudia and Leo from their support teams are very attentive and knowledgeable. Great team

All Greens Wholesale Ltd

Oct 25, 2024 on Shopify

Gabriel was really amazing, manage to solve the problem really quick. Thank you

Porter River Christmas Trees | Calgary & Central Alberta Christmas Tree Delivery

Oct 22, 2024 on Shopify

Ôfauria

Oct 22, 2024 on Shopify

Victor Churchill

Oct 21, 2024 on Shopify

I was assisted with some major issues to my store by "Krystabel Djajalie", who was incredibly detailed in her responses and very patient with my multiple requests. My store had a critical checkout issue and she fixed it overnight not just for this store but for my other 2 stores as well in a very timely manner. Massive shoutout to Krystabel for providing world-class support.

Shirley's Popcorn

Oct 21, 2024 on Shopify

Jeanette was efficient and effective at solving our problem when I contacted support! Not only did she trouble shoot it, she fixed it right away!

Cakery Copenhagen

Oct 21, 2024 on Shopify

great help from the support team

Boucherie Sologne Frais

Oct 21, 2024 on Shopify

Easy, quick and nice support