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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Shopify

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Chef's Garden Catering & Events

Oct 05, 2025  on Shopify

I Heart Brownies

Oct 03, 2025  on Shopify

Zapiet has been integral to our businesses specific needs in regards to pick-ups and deliveries. It works so easily with Shopify, it is intuitive to use and if you have issues you can't resolve yourself, the support team are always great and the issue is fixed. We love it!

betrbowl, by Pet Planet

Oct 03, 2025  on Shopify

Communicative. Friendly. Helpful and willing to do what it took to get the job done. So grateful for Sandy!!!

Grill House Culver City

Oct 03, 2025  on Shopify

Great app, great support

FamilyChef

Oct 02, 2025  on Shopify

betrbowl, by Pet Planet

Oct 01, 2025  on Shopify

helpful, friendly, stuck with me all day (my night) Betty was AWESOME

Ottawa Valley Meats

Sep 30, 2025  on Shopify

Sandy was very helpful and quick to pin point the issue I was experiencing even though it wasn't zapiet causing the issue .

The Flower Bar Co.

Sep 29, 2025  on Shopify

Amazing support!

Party Affair

Sep 28, 2025  on Shopify

Poème

Sep 27, 2025  on Shopify

Rapide et précis, merci !

SebastianoCaridi

Sep 25, 2025  on Shopify

Super!! Thank you Jessica for the amazing support in the setup!

Staij & Co.

Sep 25, 2025  on Shopify

Betty was a great help to me. They went above and beyond to help me, even fixing another issue that I hadn't brought up. They were quick and such a pleasure to work with. I hope that I can get connected to Betty every time I need to chat with support!

COMFORTWIZ

Sep 25, 2025  on Shopify

Great service and easy to deal with

European Food and Gifts

Sep 25, 2025  on Shopify

Best Customer Service! They do everything they can to help. Maria helped me and she did great job! App works perfect. Thank you, Maria.

Abovparr

Sep 24, 2025  on Shopify

Squire John's

Sep 24, 2025  on Shopify

The customer service is top notch. I had questions and the agent helped me through the entire process. This App has always delivered and so has their support.

Chef Akila

Sep 24, 2025  on Shopify

Kosme Beauty

Sep 23, 2025  on Shopify

Jessica was extremely helpful and dove deep to figure out the issue happening with the language locales for our store. She was patient and explained everything she was doing step by step. She also went above and beyond and helped make the cart images (local delivery, pickup, etc.) visually work with out store design better! Amazing experience. Thanks Jessica!

Thalia's Baklava

Sep 23, 2025  on Shopify

Excellent support and experience

BeUrbanRunning

Sep 23, 2025  on Shopify

Tuvimos una incidencia con el checkout y nos ayudaron de manera rápida y efectiva, muy buen soporte.

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