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Customer reviews: Zapiet ‑ Pickup + Delivery

Develop by Zapiet

Reviews (1,772)

Overall rating
4.8

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

  • Outstanding customer service with rapid response times.
  • Comprehensive and intuitive features for managing local deliveries and pickups.
  • High degree of customization and integration, including with other apps.
  • User-friendly interface with easy setup and usability.
  • Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

  • Occasional bugs and glitches, especially with order dates and notifications.
  • Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
  • Integration issues with other Shopify apps causing delays.
  • Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

Menta Flores 🇲🇽

Nov 14, 2024  on Shopify

They help me to solve my issue very quick and easy. Thanks

Tipton & Hurst

Nov 13, 2024  on Shopify

Support is super responsive (<5 min response time) & helpful - resolved my issue within 20 min

Woodbourne Deli

Nov 13, 2024  on Shopify

We had so much help from Manuel today- he was so quick to respond and sorted everything in a timely manner. Such a help, great service! Thank you Manuel

Harmony Harvest Farm

Nov 12, 2024  on Shopify

Sandy was so incredibly helpful! Not only did she help me solve the problem I was having, she voluntarily identified other ways to make the checkout process clearer and less confusing to our customers! I couldn't be happier!

Little Italy Ltd

Nov 10, 2024  on Shopify

Had a wonderful support from Jessica today in relation to Dleivery and pickup. She was brilliant and also spotted other issues in ou checkout that we didnt know we had. So helpul

Sya Floristry

Nov 10, 2024  on Shopify

Kristine helped me in such an amazing and efficient matter! Best service I've seen on any of these apps for sure. Thanks so much Kristine!

simplyfrench

Nov 09, 2024  on Shopify

Kristine was really helpful in helping me setting up the parameters for my website. The shopify expert I hired was everything but an expert and without Zapiet, i could not have launch it

Negash Coffee

Nov 07, 2024  on Shopify

I’m incredibly grateful for Zapiet’s support and their 24/7 chat line, which helped me set up my store seamlessly! Their team provided detailed guidance and friendly service, walking me through any issues that came up. I highly recommend Zapiet—not only for their excellent app, but also for the top-notch service they provide.

Agape Floral Studio

Nov 07, 2024  on Shopify

This app is perfect for helping my customers select their date/time for delivery or pickup. Had few issue with my new theme and their customer service was fast and on point. Manuel who helped me with my issue solve the problem in no time. Thank you highly recommend this app.

お菓子処 菜菓亭

Nov 06, 2024  on Shopify

The support was good, and although they do not support Japanese, they were kind enough to help us. Thank you very much.

VISTA MATERIALS

Nov 06, 2024  on Shopify

Works great, support is hit and miss but the last tech that helped me was able to ID the problem and I got it fixed easily. Works way better than native shopify delivery, would recommend to anyone.

Andrew's Cheese Shop

Nov 06, 2024  on Shopify

Amazing support team. They are super responsive and will take the time to understand and find solutions for your problem. The app itself has all of the functionality we need to handle pick up and delivery orders.

Boujie Vegan® Bakery

Nov 06, 2024  on Shopify

Sandy was quick to resolve my issues so I was able to continue on with receiving orders. This is my stores most important app to function and the staff is always very helpful to address any problems that may occur

Harvest Barn St. Catharines

Nov 05, 2024  on Shopify

Amazing! The techs had us up and running in no time.

THE DUKE

Nov 05, 2024  on Shopify

Diese App bietet genau das was ich gesucht habe. Zudem ist der Support sehr schnell und freundlich! Danke Manuel! Würde 6 Sterne geben wenn das möglich wäre!

Brian Head Delivery

Nov 04, 2024  on Shopify

Jessica has been great. Helped me through all my complex issues. Highly recommend.

Confection Perfection

Nov 04, 2024  on Shopify

Customer service is very responsive and fixed our issues right away!

Fog Factory Harm Reduction

Nov 03, 2024  on Shopify

was thinking of swapping software providers, and this experience changed my mind and convinced me to stay with zapiet

Meal Ordering

Nov 03, 2024  on Shopify

The customer service is excellent, we got the instant respond from customer services Sandy, helping us to quick fix the bugs quickly. The app itself is powerful, especially if you want to enable delivery and pickup for your customers.

CupCakes Wien

Nov 02, 2024  on Shopify

pavlo hat eine sehr schnelle und professionelle lösung für mein versandproblem gefunden. grundsätzlich reagiert der support sehr schnell und hat bis jetzt immer alle fragen ausreichend beantwortet und die probleme gelöst. sehr professionell!

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