Click & Collect App Review: Pros, Cons & Shopify Insights

Customer reviews: Zapiet ‑ Pickup + Delivery

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,586)

Overall rating

4.9

5

773
4

15
3

2
2
1

10

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

AbbottWMM Store

Oct 23, 2025 on Shopify

Great support from Jeannette, Maria and Luis at Zapiet - super speedy and sorted out our theme niggles really effectively

The Artisan Butcher

Oct 22, 2025 on Shopify

Chatsworth Flowers

Oct 22, 2025 on Shopify

The Petite Chalet

Oct 21, 2025 on Shopify

Stephane was excellent - very knowledgable and went above and beyond to help me

Le Bon Choix Bakery

Oct 21, 2025 on Shopify

Exceptional, cannot fault your efforts Nandita. So grateful to have your support.

Beaches Lions Christmas Trees

Oct 20, 2025 on Shopify

Can't say enough about how good the Zapiet support has been. I have used the Pickup + Delivery app for a number of years for a seasonal business and the Zapiet Team has been excellent ensuring that setup and implementation have been successful each year. I strongly recommend this service.

Moustache Milk & Cookie Bar

Oct 19, 2025 on Shopify

LivetEats

Oct 17, 2025 on Shopify

Jennifer not only helped with all the issues we had, she was very detailed in her explanation, provided screenshots and instructions along the way, and even made some suggestions that made our customer experience better. She's an ace to say the least and Zapiet is very fortunate to have her on the team, not to mention the customers. This is my first interaction with Zapiet support and I hope she's the example for everyone else, thank you Jennifer!

cartonbox.sg

Oct 16, 2025 on Shopify

Excellent and Swift Support! Betty provided outstanding assistance with our language locale issue of https://www.cartonbox.sg . She quickly identified and resolved the problem with our en-AU.json file after we granted access. Her efficiency and professionalism made the entire process seamless. Highly recommend Zapiet's support team! Thank you, Betty! CartonBox.sg Team

MadyCakesBakery

Oct 14, 2025 on Shopify

Incredible support and helps the company tremendously.

The Curry Creations

Oct 14, 2025 on Shopify

Excellent customer service. Betty did the wonderful job. Very professional, knowledgeable and prompt. She went extra mile by checking all the perameters and finetuned everything. Go for Zapiet, you are in good hands!

Deerfields Bakery

Oct 12, 2025 on Shopify

Corrina's Corner

Oct 09, 2025 on Shopify

Our checkout situation is pretty unique and we initially had some challenges transferring our setup with Zapiet. Support was quick to help us when requested. Jeanette was able to hold our hand the whole way through and like a wizard had everything working. We are mainly very impressed by the support, voice calls, screen sharing and friendly staff. App works great, some Shopify limitations forced some changes/sacrifices specifically when using with a subscription app.

FOODSB2B

Oct 09, 2025 on Shopify

Jessica, in support Team, was extremely fast in terms of response and solving the issues that I was having. App is overall recommended.

YELLOW SUB TRADING

Oct 09, 2025 on Shopify

Petee's Pie Company

Oct 08, 2025 on Shopify

Clean River Juice Bar

Oct 08, 2025 on Shopify

My Store

Oct 07, 2025 on Shopify

Excellent functionality and great support from team!

Farmgate to plate

Oct 07, 2025 on Shopify

Great customer service!

The Curry Creations

Oct 06, 2025 on Shopify

Excellent customer service. Jessica did the wonderful job. Very professional, knowledgeable and prompt. Go for Zapiet, you are in good hands!