Click & Collect App Review: Pros, Cons & Shopify Insights

Customer reviews: Zapiet ‑ Pickup + Delivery

The Click & Collect app simplifies local pickup for Shopify stores, enabling customers to buy online and collect in-store. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their needs.

Reviews (1,343)

Overall rating

4.9

5

519
4

8
3

2
2
1

9

What Merchants Think

Merchants generally have a positive impression of the "Zapiet ‑ Pickup + Delivery" app, highlighting exceptional customer service and the app's ability to streamline local pickup and delivery processes. Many users have found support staff particularly helpful in resolving issues promptly.

Key Strengths

Outstanding customer service with rapid response times.
Comprehensive and intuitive features for managing local deliveries and pickups.
High degree of customization and integration, including with other apps.
User-friendly interface with easy setup and usability.
Consistently efficient in resolving problems and offering useful solutions.

Common Concerns

Occasional bugs and glitches, especially with order dates and notifications.
Some features are only available on the premium plan, which may feel restrictive to smaller businesses.
Integration issues with other Shopify apps causing delays.
Support for non-English languages is limited.

Final Thoughts

Overall, "Zapiet ‑ Pickup + Delivery" is highly valued by businesses needing efficient solutions for local delivery and pickup management. The app's robust feature set and stellar customer support make it a reliable choice for many merchants, although minor bugs and premium feature restrictions can occasionally cause inconvenience. The app is especially recommended due to the quick and effective resolutions provided by the dedicated support team.

SAFFRON HALAL

Apr 21, 2025 on Shopify

Skye Flowers Design

Apr 21, 2025 on Shopify

Stephane was so helpful!

Learning Express Toys of Collegeville & Blue Bell, PA

Apr 17, 2025 on Shopify

Ana was patient and helpful. She resolved all my concerns.

RJ Boyle

Apr 16, 2025 on Shopify

Support is always quick to reply and super reliable!

Mystic Balloons

Apr 15, 2025 on Shopify

It was a little confusing but the support team was super helpful and I was able to add it to my store.

Serenity Farms

Apr 15, 2025 on Shopify

RJ Boyle

Apr 14, 2025 on Shopify

Sweet Mickie

Apr 14, 2025 on Shopify

提供及时又专业的帮助

Cold Turkey

Apr 10, 2025 on Shopify

Zapiet is a great app, their support is phenomenal, especially Jessica. We have very weird and strict shipping rules along with our in-house local delivery model and Zapiet have done everything required to the best of their abilities to make our unique specifications work the way we want.

Nourish Me

Apr 08, 2025 on Shopify

Great!

izumi cakes

Apr 07, 2025 on Shopify

Palmer Angus

Apr 07, 2025 on Shopify

Pavlo saved the day for our business! Growing pains are tough and there is so much to this app, but he was patient and helped me realize what I had done wrong. Thank you so much Pavlo!

Heaven Eat

Apr 05, 2025 on Shopify

Customer support is always great with Zapiet. Pavlo in particular helped to resolve my issue. Highly recommended.

Small Town Balloons & Things LLC

Apr 04, 2025 on Shopify

Universal Taste

Apr 04, 2025 on Shopify

Jessica was SOOOO helpful as always! She is always ready and on go to help me with any issues i may have!

Recon Wear Moore

Apr 03, 2025 on Shopify

Have been using this app for a while, came across an issue and Customer Support was excellent at helping us resolve it when we couldn't find the answers online. Thanks so much Jessica!

Bulliz

Apr 03, 2025 on Shopify

Blue Collar Hounds

Apr 02, 2025 on Shopify

I love the customization and support is TOP NOTCH!

Daily Garnish

Mar 31, 2025 on Shopify

Manuel was very fast and knowledgeable in helping me. very convenient for us and our business

Hédonie Paris

Mar 31, 2025 on Shopify

the agent was very responsive, answered all my questions and fixed my issues.