Reviews: ClearSale Fraud Protection

Customer reviews: ClearSale Fraud Protection

Reviews (62)

Overall rating

5

12
4
3
2

1
1

4

What Merchants Think

Merchants have mixed experiences with ClearSale Fraud Protection. While many appreciate its seamless integration and the peace of mind it offers by mitigating fraud, others have faced challenges, especially around billing issues and chargeback handling. The customer service is frequently highlighted as responsive and supportive, yet some users have reported inconsistent and prolonged resolution times for refunds.

Key Strengths

Effective fraud protection, reducing fraud-related stress for businesses.
Smooth onboarding and easy integration, particularly with Shopify.
Responsive and helpful customer service, often praised for coordination between teams.
Customizable solutions tailored to individual business needs.
Trusted partner for small to large businesses.

Common Concerns

Billing issues due to lack of integration with Shopify, leading to collection problems.
Delayed responses and refunds related to chargeback claims.
Technical issues with the dashboard and incorrect transaction reporting.
Inconsistent communication and follow-up on chargeback and billing issues.
Challenges with maintaining access to certain ecommerce platforms.

Final Thoughts

ClearSale Fraud Protection is generally well-regarded for its effectiveness in reducing fraudulent transactions and easing merchant concerns about online scams. However, persistent issues with billing integration, chargeback refund delays, and occasional communication lapses can impact user experience. Businesses that rely heavily on integration with platforms like Shopify may need to weigh these potential drawbacks when considering ClearSale's service.

Andy's Music

Apr 29, 2024 on Shopify

We signed up with ClearSale in March of 2022. We have paid their monthly service fee for over two years. In Jan. of this year (2024) we had our first chargeback of $137. ClearSale approved the transaction, so we thought we were covered. We submitted the requested documentation for chargeback reimbursement. When submitting a chargeback their client portal states a response will be provided "within hours or up to 7 days." We didn't receive a response or update for 16 days and when we did, our chargeback claim was denied with no explanation provided. We asked several times for an explanation and the only answer provided was, not all necessary information was submitted correctly. Ultimately, Clearsale offered to stand behind their 100% chargeback guarantee, however the story does not end there. We sent no less than a dozen emails asking about our reimbursement. We have been given many excuses as to why the chargeback has not been refunded. Typically, their email will state "reimbursement will be issued in the next payment cycle" and when the next payment cycle comes around there will be another excuse. After three months we finally received our refund however we have lost confidence in ClearSale and can no longer continue with their service.