6.3
ClearSale Fraud Protection logo

ClearSale Fraud Protection

Develop by ClearSale
Free plan available

Your Complete E-Commerce Fraud Protection Solution

Improve customer experience
Prevent ecommerce fraud
Recover chargeback losses
55 Reviews
6.3

About ClearSale Fraud Protection

Launched Apr 02, 2020

Categories

Built by ClearSale

Email :

[email protected]

Address

7300 Biscayne Blvd, Suite 200, Miami, FL, 33138, US

Website Privacy policy FAQ

Introduction Video

Description

Comprehensive fraud protection that helps retailers stop fraud & sell more while enhancing CX.

ClearSale provides a complete, data-science-backed fraud solution that prevents chargebacks and false declines to optimize the shopping experience. Fraud and chargebacks can chip away at a retailer’s bottom line, but false declines can turn legitimate customers away. This is why ClearSale focuses on both, combining sophisticated AI technology and proprietary advanced analyses to help maximize a business’s revenue, approve as many valid orders as possible, and keep customers happy.

ClearSale provides a complete, data-science-backed fraud solution that prevents chargebacks and false declines to optimize the shopping experience. Fraud and chargebacks can chip away at a retailer’s bottom line, but false declines can turn legitimate customers away. This is why ClearSale focuses on both, combining sophisticated AI technology and proprietary advanced analyses to help maximize a business’s revenue, approve as many valid orders as possible, and keep customers happy. more
  • Prevent ecommerce fraud - Protect your revenue and stop fraudulent activity
  • Recover losses to chargebacks - Get compensated for fraud-related chargebacks
  • Improve the customer experience - Approve more orders and prevent false declines

Pros

  • Complete, data-science-backed fraud solution
  • Prevents chargebacks and false declines
  • Optimizes the shopping experience
  • Combines sophisticated AI technology and proprietary advanced analyses for fraud prevention
  • Aims to maximize revenue and approve as many valid orders as possible
  • Protects revenue by stopping fraudulent activity
  • Compensates for fraud-related chargebacks
  • Improves customer experience by approving more orders and preventing false declines

Cons

  • Increase in chargeback rates reported by users
  • Challenges with technical issues, including incorrect reporting of transaction values
  • Issues with securely maintaining bank information for chargeback refunds
  • Communication challenges with support, necessitating multiple follow-ups
  • Delayed and inconsistent chargeback reimbursements
  • Loss of access to critical sales channels (eg Shopify Shop)
  • Financial harm due to delayed refunds and increased chargeback rates
  • Irreparable harm to business reputation and operations
  • Not recommended for industries with high levels of fraud or high average order value (AOV)
  • Cashflow risk due to delayed chargeback refunds

Rating And Reviews

Privé Perfumes

Oct 28, 2024  on Shopify

ClearSale Fraud Protection has been essential for our business in the US and Honduras. It gives us the peace of mind to focus on growth without the constant worry about fraud. The app works smoothly in the background, letting us avoid the stress of potential scams. Plus, the cost is fair for the level of protection it provides. ClearSale has become something we rely on every day.

Feature

Sep 27, 2024  on Shopify

We have worked with Clearsale for over 4 years and their platform, customer service, and dev teams are all top notch. They have even handled special customization(s) that are important to our business.

VIPC

Sep 26, 2024  on Shopify

Good product, but billing is not integrated with Shopify like every other app. Couldn't access their platform to update billing details. They sent the outstanding balance to a debt collector.

LaBellePerfumes

Aug 20, 2024  on Shopify

had issues, my account manager Mirella was amazing at helping.

Andy's Music

Apr 29, 2024  on Shopify

We signed up with ClearSale in March of 2022. We have paid their monthly service fee for over two years. In Jan. of this year (2024) we had our first chargeback of $137. ClearSale approved the transaction, so we thought we were covered. We submitted the requested documentation for chargeback reimbursement. When submitting a chargeback their client portal states a response will be provided "within hours or up to 7 days." We didn't receive a response or update for 16 days and when we did, our chargeback claim was denied with no explanation provided. We asked several times for an explanation and the only answer provided was, not all necessary information was submitted correctly. Ultimately, Clearsale offered to stand behind their 100% chargeback guarantee, however the story does not end there. We sent no less than a dozen emails asking about our reimbursement. We have been given many excuses as to why the chargeback has not been refunded. Typically, their email will state "reimbursement will be issued in the next payment cycle" and when the next payment cycle comes around there will be another excuse. After three months we finally received our refund however we have lost confidence in ClearSale and can no longer continue with their service.

LOZURI

Apr 22, 2024  on Shopify

Our experience with ClearSale began positively with a smooth onboarding and setup process, and we were optimistic about the partnership to effectively manage our risk exposure. However, the journey presented significant challenges. The increase in chargeback rates, which reached nearly 5% against an expectation to remain below 1%, substantially impacted our financial health and customer trust. This necessitated our intervention to manually decline transactions flagged as "High Risk" by Shopify, despite ClearSale's approvals. Further complicating matters, the integration with ClearSale contributed to the loss of access to the Shopify Shop sales channel, which was a crucial and growing source of revenue for our company. We also experienced persistent technical issues with the ClearSale dashboard, including incorrect reporting of transaction values and difficulties in securely maintaining bank information for chargeback refunds. Communication challenges added to the frustration. In nearly every case, we had to initiate multiple follow-ups to understand the reasons behind declined chargeback claims, which were typically reversed only after an email exchange with no new information outside of our initial claim. Additionally, ongoing delays and the failure to receive over $25,000 in approved reimbursements have underscored profound inefficiencies and inconsistencies within ClearSale's decision-making processes. This situation has been further complicated by inconsistent resolutions from different internal agents, leading to repeated flip-flopping on decisions regarding our reimbursements. We are still awaiting payment on approved chargeback refunds dating back to 11/30/2023. These cumulative issues have not only disrupted our operations but have also led to irreparable harm to our business's growth and reputation. Consequently, we have made the decision to terminate our contract with ClearSale and seek alternative solutions for our risk management needs. We cannot recommend ClearSale if your industry is prone to high levels of fraud, your business maintains a relatively high average order value (AOV), or if your operations cannot afford the cashflow risk of delayed chargeback refunds.

Pack Turtle

Apr 09, 2024  on Shopify

I received a chargeback and was approved for a refund on Feb 12th. A Clearsale representative informed me that I would receive payment by March 24th. However, it is now April 9th and I have not received the reimbursement yet. I have attempted to contact them multiple times via phone and email, but the issue remains unresolved.

supernaturista.com

Nov 06, 2023  on Shopify

Gracias a que instalamos ClearSale en supernaturista.com logramos apagar un incendio de contracargos y pedidos fraudulentos que teníamos. Nuestra tasa de fraude ha bajado considerablemente y adicional a eso, el servicio personalizado que ofrecen es muy bueno. Trabajan de la mano para la implementación, capacitación, etc...

Grow Tents Depot

Apr 03, 2023  on Shopify

It is not an exaggeration to say that ClearSale has saved my business. After a string of chargebacks due to fraud my company took some heavy hits, but ClearSale followed through with their side of our agreement and fixed the situation. I 100% recommend their service and will be a life-long customer. Not to mention Luisa and team have excellent customer service. 10/10 would have a beer with them.

Pack Turtle

Apr 01, 2023  on Shopify

We love this app/service so far. The sales person that set us up was honest and laid out an affordable plan for us. Customer service/support has been helpful as well when we had questions.

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