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ClearSale Fraud Protection

Develop by Shopify
Free plan available

Your Complete E-Commerce Fraud Protection Solution

Improve customer experience
Prevent ecommerce fraud
Recover chargeback losses

About ClearSale Fraud Protection

Launched Apr 01, 2020

Categories

Built by Shopify

Address

Torreiro 13 3º C, A Coruña, C, 15001, ES

Website Support Portal Privacy policy Tutorial FAQ Document
ZB: Exit Intent Pop up Window logo
(17 Reviews)
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Introduction Video

Description

Comprehensive fraud protection that helps retailers stop fraud & sell more while enhancing CX.

ClearSale provides a complete, data-science-backed fraud solution that prevents chargebacks and false declines to optimize the shopping experience. Fraud and chargebacks can chip away at a retailer’s bottom line, but false declines can turn legitimate customers away. This is why ClearSale focuses on both, combining sophisticated AI technology and proprietary advanced analyses to help maximize a business’s revenue, approve as many valid orders as possible, and keep customers happy.

ClearSale provides a complete, data-science-backed fraud solution that prevents chargebacks and false declines to optimize the shopping experience. Fraud and chargebacks can chip away at a retailer’s bottom line, but false declines can turn legitimate customers away. This is why ClearSale focuses on both, combining sophisticated AI technology and proprietary advanced analyses to help maximize a business’s revenue, approve as many valid orders as possible, and keep customers happy. more
  • Prevent ecommerce fraud - Protect your revenue and stop fraudulent activity
  • Recover losses to chargebacks - Get compensated for fraud-related chargebacks
  • Improve the customer experience - Approve more orders and prevent false declines

Pros

  • Complete, data-science-backed fraud solution
  • Prevents chargebacks and false declines
  • Optimizes the shopping experience
  • Combines sophisticated AI technology and proprietary advanced analyses for fraud prevention
  • Aims to maximize revenue and approve as many valid orders as possible
  • Protects revenue by stopping fraudulent activity
  • Compensates for fraud-related chargebacks
  • Improves customer experience by approving more orders and preventing false declines

Cons

  • Increase in chargeback rates reported by users
  • Challenges with technical issues, including incorrect reporting of transaction values
  • Issues with securely maintaining bank information for chargeback refunds
  • Communication challenges with support, necessitating multiple follow-ups
  • Delayed and inconsistent chargeback reimbursements
  • Loss of access to critical sales channels (eg Shopify Shop)
  • Financial harm due to delayed refunds and increased chargeback rates
  • Irreparable harm to business reputation and operations
  • Not recommended for industries with high levels of fraud or high average order value (AOV)
  • Cashflow risk due to delayed chargeback refunds

Top Helpful Reviews

AmeShop USA

Nov 11, 2025  on Shopify

Llevo más de 4 años trabajando con ClearSale y mi experiencia ha sido muy positiva. Su equipo siempre me ha brindado un servicio cercano y profesional, ayudándome a mejorar los niveles de aceptación y reducir contracargos, además de disminuir significativamente los falsos positivos. Con operaciones en México y Estados Unidos, ClearSale me ha acompañado en todo el proceso, ofreciendo soporte constante y resultados muy favorables. Sin duda, los considero un aliado confiable y estratégico para seguir creciendo con seguridad.

The Music Farm

Nov 06, 2025  on Shopify

This app is a scam! After more than 4 years of having this app, we received our very first chargeback and have had little to no response from Clearsale. When they do respond, they are simply copy/paisting responses. They give you the runaround when pushing for reimbursement for a chargeback that THEY approved, even after you load up all the documents to their un-user friendly portal. Now I'm trying to cancel the service and can't get anyone to respond. The chargeback was only for a $25.00 sale...Could you image if it was something of high value? I just can't believe we wasted all this money each money thinking we were protected.

Joyería Miriam

Oct 28, 2025  on Shopify

They denied paying a chargeback on a payment they were supposed to protect. This service is not genuine. I’ve been struggling to reach their customer service and no one is helping. On top of that, their portal barely works — it’s slow, confusing, and doesn’t give clear updates. Overall, this is not a reliable service.

Clear Moon Bidets

Oct 17, 2025  on Shopify

ClearSale is a SCAM and a complete waste of money for nothing but a false sense of security. We have paid for Clearsale for 4 years. It's fine until you actually get a fraudulent chargeback. They will do whatever they can to AVOID PAYING YOU. As soon as you make a fraudulent chargeback claim they will DENY your claim right away, without any explanation. Then your multiple requests for information will largely go unanswered. They will try to ghost you. If you are persistent and keep pushing for answers they will look for ANY LOOPHOLE they can find to avoid paying you. SCAM!!!

BB Branded

Oct 15, 2025  on Shopify

I strongly advise anyone considering ClearSale to think twice before signing up. My experience with this company has been nothing short of frustrating and disappointing. They promised to protect my business from fraudulent transactions and assured me of secure, guaranteed sales. Instead, they failed to deliver on those promises. ClearSale took a significant amount of money from my account, yet when fraud actually occurred, they didn’t stand behind their guarantee or reimburse the losses. Communication was poor, and their customer service was completely unhelpful — every time I reached out, I was met with delays and excuses instead of real solutions. This company did not protect my business as advertised and left me feeling scammed. I’m sharing my experience so other business owners can avoid going through the same headache and financial loss I did.

Secret Sneaker Store Online

Jul 10, 2025  on Shopify

Service is absolutely horrible. Asked to cancel some orders from cover and I was lied to about how many orders was 'not identified' but I showed them clearly we have been charged for them. And then we went on for about a full month of me asking for information of how the charged was calculated and everytime they try and send the document the link was broken, the request was blocked or some issue was happening where I cannot get access to the document. This is really starting to become a scam and hiding behind poor customer service will still charging me $2-3,000 every month. I was talking to Monalisa and she keeps reassuring me they are working asap and will fulfil my request but she keeps sending me broken links and leads me around in circles. I DO NOT RECOMMEND THEIR SERVICE

Last Mile SF & Marin

Jul 10, 2025  on Shopify

Clearsale is a fraud. They will ignore you and keep your payouts. They do not provide protection like they say they will.

Privé Perfumes

Oct 28, 2024  on Shopify

ClearSale Fraud Protection has been essential for our business in the US and Honduras. It gives us the peace of mind to focus on growth without the constant worry about fraud. The app works smoothly in the background, letting us avoid the stress of potential scams. Plus, the cost is fair for the level of protection it provides. ClearSale has become something we rely on every day.

Feature

Sep 27, 2024  on Shopify

We have worked with Clearsale for over 4 years and their platform, customer service, and dev teams are all top notch. They have even handled special customization(s) that are important to our business.

VIPC

Sep 26, 2024  on Shopify

Good product, but billing is not integrated with Shopify like every other app. Couldn't access their platform to update billing details. They sent the outstanding balance to a debt collector.

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