What Merchants Think

The "Chronopost Official" app receives mixed feedback from merchants. While some appreciate its simplicity and the cost-free aspect compared to other shipping solutions, many users express frustration over its unreliability and lack of essential features. Recurring technical issues and poor customer support have been highlighted as major impediments.

Key Strengths

• Free compared to other shipping solutions like Mondial Relay and Relais Colis.
• Simple installation and ease of use once set up correctly.
• Relatively straightforward to configure the module.

Common Concerns

• Significant technical issues, such as application crashes and slow API performance.
• Inadequate customer support, requiring paid calls for assistance and slow response times.
• Lack of essential features like automatic point relay selection or sorting orders without selected points.
• Failure to sync with Shopify orders efficiently, requiring manual data entry.
• Language issues, with some displays in English not customizable to French.

Final Thoughts

While "Chronopost Official" offers a no-cost shipping solution that theoretically integrates with Shopify, its current performance and support issues heavily detract from its potential benefits. The app could be valuable if improvements were made to address speed, reliability, and support. As it stands, merchants often struggle with its application, impacting customer experience negatively.