Merchants generally express satisfaction with the "ChinaDivision OrderFulfillment" app. It is praised for its seamless integration with various platforms, user-friendly interface, reliable customer service, and efficient workflow. Despite some isolated concerns, many users have found the app to be a comprehensive solution for their order fulfillment needs, enhancing their business operations by automating many processes and allowing them to focus more on growth and customer satisfaction.
Key Strengths
Seamless integration with multiple selling platforms and tools.
User-friendly interface that supports easy setup and operation.
Strong and helpful customer support, including quick responses and personalized attention.
Effective automation features that streamline order fulfillment and logistics processes.
Reliable order processing and fast shipping, contributing to customer satisfaction.
Transparent pricing and helpful reporting features.
Customization options for views and workflow tailoring.
Common Concerns
Issues with the VIP service, including significant delays and lack of accountability.
Reports of lost inventory and financial losses, with poor resolution and communication from the provider.
Concerns about the cost of additional fees, such as customs and shipping, impacting overall affordability.
Some users experiencing transition and communication difficulties with personnel changes.
Isolated criticisms over the app being unusable for certain business needs, requiring manual uploads.
Final Thoughts
"ChinaDivision OrderFulfillment" is generally well-received by its users, praised for its integration capabilities, user-friendliness, and strong support team. Nonetheless, serious concerns in instances of service failure, especially regarding logistics and accountability, have been noted. While the app represents a robust solution for many businesses, potential clients should consider these risks in their decision-making process and ensure current service practices meet their specific needs and expectations.
PumpMug
Jul 14, 2024
on
Shopify
Great app and fantastic support. I was looking for ways to save some money by combining multiple processes in order fulfillment, but I couldn't figure it out on my own. They helped me achieve that. It's amazing
My Store
Jul 10, 2024
on
Shopify
I received the best support, and the application is incredibly user-friendly. It serves as a digital assistant, capable of handling a lot of work independently around the clock
My Store
Jul 10, 2024
on
Shopify
Simple, versatile, and powerful! We purchased this app to meet a specific need, but it ended up addressing many other requirements as well. We highly recommend it - thank you to the developers
My Store
Jul 08, 2024
on
Shopify
This app has provided my business with a smooth workflow and professional service support. It's the best experience I've had with any app I've used.
Fantasy
Jul 04, 2024
on
Shopify
I really appreciate the automation features offered by this app. It allows me to automatically amend orders, finalize purchases, and seamlessly connect with the warehouse for shipping. Everything is in real-time, while also keeping all order details intact. It's absolutely great!
Artisanal
Jun 27, 2024
on
Shopify
This is a fantastic app that enables you to automate order creation from Shopify seamlessly. It takes care of order fulfillment for you, while the team behind it is incredibly supportive and helpful. It's an app that runs smoothly and efficiently.
HanFu Saga
Jun 18, 2024
on
Shopify
It was fantastic to receive quick responses and feel the sincere care from the support team. The customer service was excellent; even after resolving the issue, they followed up with me to ensure that my problem was fully resolved.
SweetByMikaela
Jan 21, 2024
on
Shopify
Have been using ChinaDivision Order Fulfillment
from the beginning and never had any problems with it in the slightest. It just works! Orders from Amazon, Ebay, Etsy and our online shop are pulled into the ChinaDivision Order Fulfillment
platform making processing orders really simple and time efficient. They even sent me a mug when our 10,000th order was processed
VisionaryDivine
Jan 21, 2024
on
Shopify
I can’t think of a better way to describing ChinaDivision Order Fulfillment
services tha excellent. The way it integrates with shopify and all of my shops is just great. Would recommend it to anyone who’s willing to save all the admin time and concentrate on promoting and growing the business.
Thank you for the great services offered.
DivineBlankets
Jan 21, 2024
on
Shopify
We throughput c.35k orders a month as a single brand. ChinaDivision Order Fulfillment
is very reliable and no downtime or major technical issues for a year now. Good basic features, good price. Lacks advanced automation workflows which some others have but on the plus side it is simple and effective. KISS. Very good customer support. Willing to make software changes or build features based on feedback, which gives the company a nice personal feel and more like a partnership than just a provider. Unusual!
M A T T J A M E S
Nov 26, 2023
on
Shopify
ChinaDivision lost my products which cost a large sum of money. It took them months to investigate with which I got a reply “ the products were destroyed due to overdue fee’s “
My balance is still in the hundreds of USD
Which is now going to mediation court hearing.
Dishonest staff, no liability.
AmoréSeidel
Sep 26, 2023
on
Shopify
Chinadivision saved us during our busy holiday season! We had thousands of orders coming through Shopify that could not be properly split-fulfill between our two warehouses. We were having to manual update each one. Chinadivision not only provided the application to automate the process but they provided fantastic customer service a long the way. No problem was ever too big or too small to be addressed respectfully and timely. We are very grateful for their services!!
ConversationalInBespoke
Sep 26, 2023
on
Shopify
I am working with Chiandivision for quite a few months now and would like to say once I inform them about my order, I never have to look back. Its so easy and convenient. And these guys have every product u see on the internet. Very prompt service and helpful people.
MystifyCookware
Sep 12, 2023
on
Shopify
I'm really pleased that I chose Chinadivision as my first 3PL partner. The setup process with Shopify was a breeze. Their Warehouse Management System (WMS) dashboard is user-friendly, making it easy for someone without technical expertise to navigate, and the transparent reporting feature is a huge plus. The fulfillment process is impressively fast, and their straightforward pricing structure allows for automation. Throughout the onboarding process and beyond, Bela has consistently provided excellent customer service. Whenever I have questions or need assistance, I can always count on receiving a quick response, usually within 24 hours.
ExclusiveHomestyle
Sep 12, 2023
on
Shopify
Chinadivision stands out as the premier choice for warehousing and fulfillment partners in today's market. Even as a small business, they provided me with exceptional support on a personal level and were always ready to address any questions or concerns. I want to give special recognition to Jessica from the onboarding team, who has been there for me since day one!
Joshua
Jun 18, 2023
on
Shopify
chinadivision is simply THE BEST! Lightning fast fulfillment, awesome customer service and I don't think they've ever dropped the ball on an order..seriously. We've tried other chinadivision services, but nothing comes close to chinadivision's level of professionalism. Six Stars.
My Store
Jun 18, 2023
on
Shopify
chinadivision is already a great company and the addition of this Shopify app takes their service to the next level. Now, almost everything in my business is automated, giving me more free time for marketing and enjoying life. I have been using this app for more than 2 months now and it has worked flawlessly. No more manually inputting all my orders everyday. Thank you chinadivision !
My Store
Jun 11, 2023
on
Shopify
chinadivision has been an amazing fulfillment partner, allowing us to focus on growing our business. Our account rep David provides excellent customer service whenever we have questions or special projects. Easy software setup, transparent pricing, orders come and packages get shipped out. Since we switched to chinadivision we get a lot of compliments from customers on how fast they receive their orders. Would highly recommend to any other merchants! ...
KoraLED
Dec 12, 2022
on
Shopify
Why is this app back on Shopify?! This company is destroying businesses! We still have no answers for where our inventory disappeared to. This app should be removed!
UPDATE: Even after having lost over $20,000 of our inventory they have been repeatedly asking us to "top up" our account, which we very reluctantly did because a new order came in. Well, 2 new problems now. We sent the money via PayPal with the link we used for years but now they won't accept it because it wasn't a "Friends and Family" transfer. They also won't return the money that was sent but said we need to contact PayPal. If it's not resolved today they will be reported for fraud. The second new problem is that they now lost more inventory! The new order that just came in was only for products that we were told are in inventory and not lost. Now they are saying some of this order is lost also. And now we are waiting again for an update. Shopify really should ban China Division and CN Storm from their platform. PayPal as well. --- China Division has destroyed our business. We have been stuck with them for years since getting our inventory out has been complicated. We found out this week that they have lost most of our inventory, worth tens of thousands of dollars, which means we are effectively out of business. I'm sure they will jump in the comments and say we aren't a client, which seems to be their way of dealing with angry customers. Our original rep Crystal was good to work with then we were moved to Chloe, who has been a real headache to deal with. We were recently moved to a new rep whose name I forget. In all fairness, I don't think the reps are the problem. This is a company rotten from the top down. I'll update the review if anything changes. Hopefully, they find our inventory, but we are being ghosted now. Oh, and the app is pretty much unusable. We have been having to upload orders manually in spreadsheets to fulfill orders.
Barista Swag
Dec 06, 2018
on
Shopify
The app works perfectly, never had any issues.
To make it clear: This app serves the customers of China Division, you should open an account with them and have your stock stored at their warehouse!
The service is impeccable and the cost is very fair. I've been using China Division to ship worldwide for almost two years and I'm extremely happy.
My personal agent is Phoebe, her English is good and she is the nicest person!