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Customer reviews: ChinaDivision OrderFulfillment

Develop by stone3pl

Reviews (56)

Overall rating
4.5

What Merchants Think

Merchants generally express satisfaction with the "ChinaDivision OrderFulfillment" app. It is praised for its seamless integration with various platforms, user-friendly interface, reliable customer service, and efficient workflow. Despite some isolated concerns, many users have found the app to be a comprehensive solution for their order fulfillment needs, enhancing their business operations by automating many processes and allowing them to focus more on growth and customer satisfaction.

Key Strengths

  • Seamless integration with multiple selling platforms and tools.
  • User-friendly interface that supports easy setup and operation.
  • Strong and helpful customer support, including quick responses and personalized attention.
  • Effective automation features that streamline order fulfillment and logistics processes.
  • Reliable order processing and fast shipping, contributing to customer satisfaction.
  • Transparent pricing and helpful reporting features.
  • Customization options for views and workflow tailoring.

Common Concerns

  • Issues with the VIP service, including significant delays and lack of accountability.
  • Reports of lost inventory and financial losses, with poor resolution and communication from the provider.
  • Concerns about the cost of additional fees, such as customs and shipping, impacting overall affordability.
  • Some users experiencing transition and communication difficulties with personnel changes.
  • Isolated criticisms over the app being unusable for certain business needs, requiring manual uploads.

Final Thoughts

"ChinaDivision OrderFulfillment" is generally well-received by its users, praised for its integration capabilities, user-friendliness, and strong support team. Nonetheless, serious concerns in instances of service failure, especially regarding logistics and accountability, have been noted. While the app represents a robust solution for many businesses, potential clients should consider these risks in their decision-making process and ensure current service practices meet their specific needs and expectations.

SacredLife

Nov 25, 2024  on Shopify

It's been a great tool and does a good job integrating with a variety of selling platforms. Support is great too.

MasculineOfSterling

Nov 25, 2024  on Shopify

This software is the most user friendly I’ve found ever since PayPal shipping went away. I’ve tried a few others and this seemed to be the most streamlined and cheapest prices!

Gleaming&Sprig

Nov 20, 2024  on Shopify

The ability to create custom views is fantastic! I am able to pick and choose different criteria to tailor the user interface. I can choose what menus I want and completely custom tailor the interface to make it convenient for my businesses needs.

StirringJeweleria

Nov 20, 2024  on Shopify

I ship faster and cheaper. With the huge changes in international first class shipping rates, they also provided an incredibly easy way to continue to ship internationally. Makes my life easier.

UniqueMaterial

Oct 29, 2024  on Shopify

Being able to have all your orders in one place really makes a difference. I love the fact that I only have to go to one place to print all my labels. Also being able to edit my packing slip is awesome (HTML Knowledge Required). Not having to jump from site to site looking for orders really is nice. This integrates perfectly with my UPS account.

Coral

Oct 22, 2024  on Shopify

I used this software while I was an intern with a food company, we had ship station available to us which integrates all of our web orders in one stop and provide comparable shipping options between different Shipping partners.

PortableDivine

Oct 16, 2024  on Shopify

Connects with all of the platforms out there. Orders come in automatically and can be quickly processed with keyboard shortcuts and integration with an inexpensive USB scale. Automation rules are powerful way to do pretty much anything in the tool.

PureVine

Oct 15, 2024  on Shopify

I am one of several user of this product in my company. It provides easy integration with our Amazon store, and even has an app for my phone so I can see when orders come in and plan for shipping.

ModernSprig

Sep 12, 2024  on Shopify

Our contact at Chinadivision was excellent. We were kept informed every step of the process. The price was very competitive, and the execution was flawless.

ExceptionalTape

Aug 22, 2024  on Shopify

I prefer them over FBA. Much better to work with. As someone new to ecommerce, in my 4 day working with them, they have always had real people to help me iron out all the hiccups in my new business.

ClusteredGraniteware

Aug 22, 2024  on Shopify

---Outstanding Shipper ---An extremely efficient shipper. ---Great communication. ---Very fast. ---Excellent packaging.

BaroqueMog

Aug 21, 2024  on Shopify

Fast and reliable, but pricey. I ordered some jeans from a company that ships from China. However, it's really expensive because I had to pay about 25 bucks to UPS for customs fees and then another 20 bucks to have them shipped from their warehouse in China to my warehouse in the U.S. The jeans did arrive perfectly, though.

GatheredBespoke

Aug 20, 2024  on Shopify

The operation is seamless. If I need extra services, they're right on it, and the results are always totally satisfying.

Mosaic-LikeForCollage

Aug 20, 2024  on Shopify

They're a trustworthy order fulfillment provider that helps me deliver as a global brand, and they're really top-notch

RealisticBelleek

Aug 19, 2024  on Shopify

I was always hesitant about consigning the car to my son through a broker. But this company took care of all my concerns. It was great, she kept me informed every step of the way, and everything went smoothly.

FormalSprouts

Aug 14, 2024  on Shopify

Absolutely outstanding and enthusiastic, very helpful with the inspection of our project, and not at all pushy. I really appreciated the customer service attitude; he immediately provided me with all the information I needed, complete with annotations and visual guides that made it easy for me to conceptualize the process. Although our needs changed and we ultimately did not move forward with the project, it was not for lack of assistance from ChinaDivision's side. We hope to have the opportunity to collaborate with ChinaDivision in the future!

Futurizta Tech

Aug 08, 2024  on Shopify

Beware of China Division's VIP Service: A Nightmare of Delays and Incompetence. Our parcel, which was supposed to be a priority shipment, has been delayed for an astonishing three months. Despite the promises of expedited handling and superior service for VIP customers, the reality was far from what was advertised. After such an extended period, our shipment has gone missing, and China Division is refusing to take any responsibility, citing that the delay has exceeded their time of responsibility. This level of service is unacceptable. Not only did we face an unreasonable delay, but the company’s refusal to address the issue or offer any compensation has left us in a frustrating and difficult position. Their lack of accountability and customer care is alarming. What’s more, I suspect that many of the positive reviews about their service are fake. Based on our experience, it's hard to believe that these reviews reflect the true quality of their service. If you value your time and money, I strongly advise against using China Division’s services. The cost of their incompetence is high, and you may find yourself having to refund customers due to their poor handling and unresponsiveness. China Division’s VIP service has proven to be a costly and frustrating mistake. Save yourself the trouble and look for a more reliable logistics provider.

ProvokingPot

Jul 24, 2024  on Shopify

Automating our external warehouse. We focus on our business, hence shipping a large volume of bulky items. This requires a lot of information and logic, which they handle very well.

FigurativeFaience

Jul 20, 2024  on Shopify

Customer service is fantastic, and the app runs flawlessly. They can seamlessly coordinate with the warehouse system, even when not in use or needing to change SKUs. You know, keeping consistency in large warehouses with a lot of SKUs on the server is really challenging

Crafty

Jul 15, 2024  on Shopify

The app is very responsive, and there was a missing feature in the process (the ability to add a CC email), which they implemented within 24 hours.

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