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Customer reviews: Chatway Live Chat FAQ WhatsApp

Develop by Premio

Reviews (218)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

  • Seamless and easy setup with a user-friendly interface
  • Effective organization and functionality of the inbox feature
  • Instant notifications and fast response capabilities
  • Customizability to fit brand aesthetics and requirements
  • Responsive and helpful customer support
  • Free plan availability, beneficial for small businesses

Common Concerns

  • Technical issues like chat balloon failing to close and potential app slowdowns
  • Concerns over customer support responsiveness and handling of reported problems
  • Price increases and complaints about aggressive communication for feedback
  • Some features like AI responses and specific integration options are missing
  • Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

Electric Brakes Australia

Apr 16, 2024  on Shopify

Love the convenient of the app

Euro sourcing sp. z o.o.

Apr 15, 2024  on Shopify

Good Support.Great app has all the feature that needed.

AA4PD

Apr 14, 2024  on Shopify

Great app. Easy to install and use.

Madison Rae

Apr 14, 2024  on Shopify

Excellent, super easy to use and 100% free!!

Primordia Funghi

Apr 12, 2024  on Shopify

Applicazione installata. Non la stiamo utilizzando molto ma al momento sembra funzionare bene. I messaggi arrivano tutti, anche se l’utente chiude momentaneamente il browser. In ogni caso, se l’utente dovesse chiudere definitivamente la chat, la nostra risposta gli arriva via mail. Nelle impostazione ci sono diverse lingue tra cui l’italiano. Tutto è molto facile e comprensibile, dall’installazione all’utilizzo.

Chair Discounters

Apr 12, 2024  on Shopify

Great Customer Service, fixed my issue very quickly

CMA Detailing

Apr 11, 2024  on Shopify

This app has been great this whole time and I love how they have a app so I can get notifications and don’t have to keep checking a website on my phone and I get my inbox filled with messages I can reply to in minutes from anywhere

Ying`s Marketplace

Apr 11, 2024  on Shopify

this is an easy to use app! it has helped me stay connected with my clients!!

Mellinton Store

Apr 10, 2024  on Shopify

I have a third-party theme in my store and other applications did not work well! Chatway is a cool app! Very smart and understandable! Excellent support service) Many thanks to the people who did this! I definitely recommend this!

Green Leaves

Apr 10, 2024  on Shopify

Qubik Furniture

Apr 09, 2024  on Shopify

So far really loving this app. I had an issue using shopify inbox and looked for an alternative. This app seems to have everything I need and more! Really happy I found it. Looking forward to using it daily!

Fresh Drip

Apr 09, 2024  on Shopify

*inbox* It works incredibly well, and my customers can contact me anytime without delay! I get notifications instantly through the mobile app. If you want live chat for your site then look no further. Marvin has been amazing to talk to! I look forward to this app being developed further and see what other amazing features developers can come up with. The integration of the mobile app has been very smooth and not at all slow or laggy.

Kira Living

Apr 08, 2024  on Shopify

It runs smoothly and they reach out to find out if you need any help. Great!

The Collective Jewelry & Gems

Apr 08, 2024  on Shopify

this has help out business so much! thank you

다모아 다이아몬드

Apr 02, 2024  on Shopify

amasing app so far, great chat service

Nimo

Apr 02, 2024  on Shopify

I like this APP. It is simple straight forward and easy to set up. At the same time, it can support chat configurations with the same settings for different domain names, which is very useful to me.

BA+HALA CLOTHING

Apr 01, 2024  on Shopify

Fantastic live chat support app! Lightning-fast responses, user-friendly interface, and incredibly helpful features. The support team is outstanding - professional, friendly, and always ready to assist. Reliable and hassle-free, it's the perfect solution for quick and efficient customer service. Highly recommend! Inbox.

SwiftPC

Apr 01, 2024  on Shopify

Echo

Mar 31, 2024  on Shopify

The standout feature for me is definitely the integrated inbox . Having all messages into one place saves me valuable time

Lemaro

Mar 25, 2024  on Shopify

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