Reviews: Chatway Live Chat & WhatsApp

Customer reviews: Chatway Live Chat & WhatsApp

Reviews (356)

Overall rating

5

159
4

2
3
2
1

4

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

Seamless and easy setup with a user-friendly interface
Effective organization and functionality of the inbox feature
Instant notifications and fast response capabilities
Customizability to fit brand aesthetics and requirements
Responsive and helpful customer support
Free plan availability, beneficial for small businesses

Common Concerns

Technical issues like chat balloon failing to close and potential app slowdowns
Concerns over customer support responsiveness and handling of reported problems
Price increases and complaints about aggressive communication for feedback
Some features like AI responses and specific integration options are missing
Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

Pearl Magic

Apr 23, 2024 on Shopify

Amazing app. Been using this on all of my shopify stores lately. Loving it so far.

Howden Market

Apr 21, 2024 on Shopify

The Chatway app has been very useful and intuitive for me and my team! We receive immediate notifications as soon as a customer submits an inquiry and we're able to assign chats between our staff. The UI is very responsive and intuitive as well! 5/5 Stars!

Paw Shack

Apr 20, 2024 on Shopify

nice

My Store

Apr 19, 2024 on Shopify

This is the best chat app really , I would greatly appreciate the contribution of Marvin in our stores . I talk live to my clients. Clients have both options to remain anonymous or can sign up for notification of chat . Would love more features like product URL and other options in automatic chat

BONSAII

Apr 19, 2024 on Shopify

The Real Maluho

Apr 19, 2024 on Shopify

Very good app for communication

Prodevicehub

Apr 18, 2024 on Shopify

eZLY

Apr 17, 2024 on Shopify

Awesome

Luxor Finland

Apr 17, 2024 on Shopify

This app is great! The set up and customization was easy and fast. You get notifications on your email inbox or phone and you can easily give support to customers even when you are not on your computer!

JLDressCA

Apr 16, 2024 on Shopify

Electric Brakes Australia

Apr 16, 2024 on Shopify

Love the convenient of the app

Euro sourcing sp. z o.o.

Apr 15, 2024 on Shopify

Good Support.Great app has all the feature that needed.

AA4PD

Apr 14, 2024 on Shopify

Great app. Easy to install and use.

Madison Rae

Apr 14, 2024 on Shopify

Excellent, super easy to use and 100% free!!

Primordia Funghi

Apr 12, 2024 on Shopify

Applicazione installata. Non la stiamo utilizzando molto ma al momento sembra funzionare bene. I messaggi arrivano tutti, anche se l’utente chiude momentaneamente il browser. In ogni caso, se l’utente dovesse chiudere definitivamente la chat, la nostra risposta gli arriva via mail. Nelle impostazione ci sono diverse lingue tra cui l’italiano. Tutto è molto facile e comprensibile, dall’installazione all’utilizzo.

Chair Discounters

Apr 12, 2024 on Shopify

Great Customer Service, fixed my issue very quickly

CMA Detailing

Apr 11, 2024 on Shopify

This app has been great this whole time and I love how they have a app so I can get notifications and don’t have to keep checking a website on my phone and I get my inbox filled with messages I can reply to in minutes from anywhere

Ying`s Marketplace

Apr 11, 2024 on Shopify

this is an easy to use app! it has helped me stay connected with my clients!!

Mellinton Store

Apr 10, 2024 on Shopify

I have a third-party theme in my store and other applications did not work well! Chatway is a cool app! Very smart and understandable! Excellent support service) Many thanks to the people who did this! I definitely recommend this!

Green Leaves

Apr 10, 2024 on Shopify