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Customer reviews: Chatway Live Chat FAQ WhatsApp

Develop by Premio

Reviews (373)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

  • Seamless and easy setup with a user-friendly interface
  • Effective organization and functionality of the inbox feature
  • Instant notifications and fast response capabilities
  • Customizability to fit brand aesthetics and requirements
  • Responsive and helpful customer support
  • Free plan availability, beneficial for small businesses

Common Concerns

  • Technical issues like chat balloon failing to close and potential app slowdowns
  • Concerns over customer support responsiveness and handling of reported problems
  • Price increases and complaints about aggressive communication for feedback
  • Some features like AI responses and specific integration options are missing
  • Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

NIELSEN LIGHT

Aug 27, 2024  on Shopify

Fantastic widget for having a live chat feature on a Shopify site. Integrates well with a Facebook Business page as well.

NOCT.X

Aug 26, 2024  on Shopify

I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time. Marvin has also been great!

LOREC Ranch Home Furnishings

Aug 25, 2024  on Shopify

Responsive team helped with SEO on the widget and made it super fast and reliable. Will definitely be buying a few more subscriptions!

My Castle Decor

Aug 18, 2024  on Shopify

Great, simple and effective. The reason I went for chatway, I wanted someting straightforward easy to use and effective for the main purpose of web chat and chatway fulfills that.

Kyli & Karter's Kloset

Aug 12, 2024  on Shopify

This app is amazing I inbox the support team because I needed assistance I spoke to Marvin he was so knowledgeable and helped me until my issue was resolved. This app support team is A1 No need to use another app this app is all you need.

Millie & Jones

Aug 11, 2024  on Shopify

The best chat app out there

Mouse Pay

Aug 07, 2024  on Shopify

The app works perfectly, I was using a default Shopify chat button, but after performing a pagespeed insights scan I noticed that it was working slowly on my store, after I installed Chatway my speedscore has increased, inbox works like a charm and is very beginner friendly! Oh wait, and you can use it for free?!

Unichef

Aug 06, 2024  on Shopify

Perfect app to help costumers

PLC store

Aug 05, 2024  on Shopify

good

Stage Threads

Aug 05, 2024  on Shopify

Best chat by far. Way better than any of the others on the market. Clean simple, great customer service too!

The CBD Wellness Store

Aug 04, 2024  on Shopify

This live chat is easy to install and use. It is a great way to communicate with my customers online

Littletrax Kids Electric Bikes

Aug 03, 2024  on Shopify

Chat app works well

Manzude

Jul 31, 2024  on Shopify

gut, die App erfüllt Ihren Zweck

Flopis

Jul 31, 2024  on Shopify

Lovely app, does everything you need it to do and for free! Inbox is very nicely detailed as well! Switched from Tidio, because they were pushing their subscriptions too hard

One Attack Discs

Jul 29, 2024  on Shopify

Very useful and convenient.

Shoppois.com

Jul 21, 2024  on Shopify

Its only been a few days of testing this service, but all things seem to be running smoothly! The App was very easy to setup, which is coming from someone who is new to shopify. Additionally, The chat function is quick and I really like the part where I can chat with customers on my phone.

AMNDO

Jul 21, 2024  on Shopify

Incredible. I am a small business and I introduced this not thinking it would help my business much, but it did. It helps me close sales when customers are concerned about sizing etc. I will be using this for a long time. Marvin is excellent too.

Duct Rug Carpet

Jul 20, 2024  on Shopify

It's free and enough

Aurora Helios

Jul 17, 2024  on Shopify

very nice app so far, i have no complains

Lumas Media

Jul 16, 2024  on Shopify

Chatway is an incredibly valuable tool for my shop, offering seamless inbox and chat features that work perfectly. The Chatway team is prompt in responding to my questions and listens to their users/incorporates user feedback into the app. It’s one of the best apps on the platform for anyone needing a chat or inbox feature for their shop. Highly recommended!

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