Reviews: Chatway Live Chat & WhatsApp

Customer reviews: Chatway Live Chat & WhatsApp

Reviews (356)

Overall rating

5

159
4

2
3
2
1

4

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

Seamless and easy setup with a user-friendly interface
Effective organization and functionality of the inbox feature
Instant notifications and fast response capabilities
Customizability to fit brand aesthetics and requirements
Responsive and helpful customer support
Free plan availability, beneficial for small businesses

Common Concerns

Technical issues like chat balloon failing to close and potential app slowdowns
Concerns over customer support responsiveness and handling of reported problems
Price increases and complaints about aggressive communication for feedback
Some features like AI responses and specific integration options are missing
Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

AMNDO

Jul 21, 2024 on Shopify

Incredible. I am a small business and I introduced this not thinking it would help my business much, but it did. It helps me close sales when customers are concerned about sizing etc. I will be using this for a long time. Marvin is excellent too.

Duct Rug Carpet

Jul 20, 2024 on Shopify

It's free and enough

Aurora Helios

Jul 17, 2024 on Shopify

very nice app so far, i have no complains

Lumas Media

Jul 16, 2024 on Shopify

Chatway is an incredibly valuable tool for my shop, offering seamless inbox and chat features that work perfectly. The Chatway team is prompt in responding to my questions and listens to their users/incorporates user feedback into the app. It’s one of the best apps on the platform for anyone needing a chat or inbox feature for their shop. Highly recommended!

Tenth Gate Meditation

Jul 16, 2024 on Shopify

Great app, using this on my shop and it works perfectly. You get messages straight to your inbox and the customer service is superb

Pixalot

Jul 15, 2024 on Shopify

So far so good in the live chat installation, set-up and customer service.

Online Ayurveda store| Buy ayurveda medicine & Ayurvedic product online at low price

Jul 14, 2024 on Shopify

BEST

hmaraa

Jul 11, 2024 on Shopify

highly recommended, really helps me to get touch with every costumer and helps me to scale my site, keep going guys ❤

Boldbreez

Jul 10, 2024 on Shopify

I would recommend this app to everyone, it's very useful and the best part of it, is it's live chat we can directly chat with our customers in live and it's also easy to use.

Bull's Power

Jul 08, 2024 on Shopify

It’s an amazing app! I use it on my shop and it’s really helpfull

Sass Bags

Jul 08, 2024 on Shopify

great support, easy to use, app user friendly

Mogo-VN-Stickershop

Jul 07, 2024 on Shopify

Great app!

AND PRINTS!

Jul 06, 2024 on Shopify

Super nem at bruge og installere..

SNIPAX

Jul 03, 2024 on Shopify

Chatway is a fantastic app with a user-friendly interface and powerful features. Still exploring, but very impressed so far!

Walnut Creek Vacuum Since 1950

Jul 02, 2024 on Shopify

Awesome app! Best live chat app!

Quizify

Jun 30, 2024 on Shopify

1 minute installation, app works perfect. 5 stars!

Seebikas

Jun 30, 2024 on Shopify

Easy and comfortable

Casa Shrooms

Apr 29, 2024 on Shopify

Amazing app. It has been really helpful for my business. Karina and the team Weare always accessible and sorted out any issues almost immediately. Definitely recommended!

Amoke Ade Hair

Apr 25, 2024 on Shopify

I recently started using the app and I am very happy with it so far. I especially like the fact that I was able to customize the message and colours to match the aesthetic of the website. I also really like that I am able to download the app on my phone which allows me to chat with customers on the go and reply their queries in a timely fashion. I would definatly recommend Chat Way.

The Supah Market

Apr 24, 2024 on Shopify

So far so good! This is so great to have!