Reviews: Chatway Live Chat & WhatsApp

Customer reviews: Chatway Live Chat FAQ WhatsApp

Reviews (373)

Overall rating

4.9

5

175
4

3
3
2
1

4

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

Seamless and easy setup with a user-friendly interface
Effective organization and functionality of the inbox feature
Instant notifications and fast response capabilities
Customizability to fit brand aesthetics and requirements
Responsive and helpful customer support
Free plan availability, beneficial for small businesses

Common Concerns

Technical issues like chat balloon failing to close and potential app slowdowns
Concerns over customer support responsiveness and handling of reported problems
Price increases and complaints about aggressive communication for feedback
Some features like AI responses and specific integration options are missing
Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

ManTong

Oct 20, 2024 on Shopify

It's helpful for my business,exspecial inbox.

NestCloak

Oct 20, 2024 on Shopify

Very patient service, thanks a lot.

AboutPosh

Oct 15, 2024 on Shopify

Inbox

Sleeplia

Oct 12, 2024 on Shopify

i love it

Q.ik shop

Oct 08, 2024 on Shopify

I launched my new ebike Shopify webshop. I carried an accurate Live Chat App research out I finally installed Chatway. After some days of use, I'm so happy with my choice. It fully accomplish my needs in terms of communication with the website visitors. Definitely an easy and fluent way to manage with my potential customers. I strongly recommend this app for Shipify webshops.

Weedn.fr

Oct 07, 2024 on Shopify

Amazing support, app is fully functional ! Using it daily with my customers !

Benelux Shops

Oct 06, 2024 on Shopify

It is an amazing live chat app to communicate with costumers and the in-built app is also great, you can answer costumers from your phone. The Setup is also easy and takes about 10 minutes.

SZA Longevity

Oct 02, 2024 on Shopify

So professional, we have everything we need.

DataCrafters

Sep 30, 2024 on Shopify

best

debgarcontainers

Sep 28, 2024 on Shopify

awesome

PurpleVue

Sep 26, 2024 on Shopify

Its a great tool to manage your live support to the customers. Very prompt and the nice UI.

BeFav Doughsheeters

Sep 19, 2024 on Shopify

Scentique

Sep 17, 2024 on Shopify

The live chat has been a great a addition to our store and the support team was very prompt as well. Highly recommended for new businesses who want a chat system in their website

TechLoom

Sep 17, 2024 on Shopify

It's a great app.

Spruce Up

Sep 14, 2024 on Shopify

easy to use, fast, helpful

Hauntastic

Sep 11, 2024 on Shopify

lumiies - high visibility

Sep 11, 2024 on Shopify

Great app and extremely easy to set up. Our customers enjoy using the feature, and it significantly improves engagement and conversion rates.

MMG Watches

Sep 05, 2024 on Shopify

From the others i have tried. So far this seems the best. Good live chat support option people can use without having to signup but it is optional to leave an email which i do like.

Home Harvest Hub

Sep 02, 2024 on Shopify

Fantastic app, fast and responsive, clean and user friendly interface and I love getting notifications when I have a new message in the inbox

미녀와 탈모

Sep 01, 2024 on Shopify

Very good and efficient to communicTe with customers