Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.
Key Strengths
Seamless and easy setup with a user-friendly interface
Effective organization and functionality of the inbox feature
Instant notifications and fast response capabilities
Customizability to fit brand aesthetics and requirements
Responsive and helpful customer support
Free plan availability, beneficial for small businesses
Common Concerns
Technical issues like chat balloon failing to close and potential app slowdowns
Concerns over customer support responsiveness and handling of reported problems
Price increases and complaints about aggressive communication for feedback
Some features like AI responses and specific integration options are missing
Reports of inconsistent experiences with technical support and managerial conduct
Final Thoughts
Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.
Club Captain
Oct 22, 2024
on
Shopify
Came from another app across to Chatway.
everything has worked seamlessly, I had a slight issue that got fixed immediately.
Having the ability to have 1 inbox where all my socials also go is a great addition.
Thanks, Chatway for making a great app
KW Merit
Oct 22, 2024
on
Shopify
I recently had the opportunity to use Chatway Live Chat Support, and overall, it was a positive experience. The interface was user-friendly, making it easy to initiate a chat. I appreciated the quick response time; I didn't have to wait long before a support representative was available to assist me.
The representative was knowledgeable and addressed my questions efficiently. They provided clear answers and guided me through the steps needed to resolve my issue. I also found the FAQ section on their website to be quite helpful. It covered a wide range of topics and offered quick solutions for common problems.
One area for improvement could be the depth of information in the FAQ section. While it was comprehensive, some topics could benefit from more detailed explanations or examples.
Overall, I would recommend Chatway Live Chat Support for anyone seeking prompt and effective assistance. The combination of responsive support and a helpful FAQ section made my experience quite satisfactory.
Charlie Pickles
Oct 21, 2024
on
Shopify
This app is perfect. We tried a lot of different chat apps and some were too confusing, some way too involved with AI - We just needed an app to help offer live chat when we were online, and FAQ's and a way for our customers to leave a message if we were offline. Pricing is awesome and helpful for small businesses. We really appreciate the customer service and pricing model.
Thebabiescare
Oct 21, 2024
on
Shopify
Ik vind het een handige app/tool en heeft mooie functionaliteiten.
ManTong
Oct 20, 2024
on
Shopify
It's helpful for my business,exspecial inbox.
NestCloak
Oct 20, 2024
on
Shopify
Very patient service, thanks a lot.
AboutPosh
Oct 15, 2024
on
Shopify
Inbox
Sleeplia
Oct 12, 2024
on
Shopify
i love it
Q.ik shop
Oct 08, 2024
on
Shopify
I launched my new ebike Shopify webshop. I carried an accurate Live Chat App research out I finally installed Chatway.
After some days of use, I'm so happy with my choice. It fully accomplish my needs in terms of communication with the website visitors. Definitely an easy and fluent way to manage with my potential customers.
I strongly recommend this app for Shipify webshops.
Weedn.fr
Oct 07, 2024
on
Shopify
Amazing support, app is fully functional ! Using it daily with my customers !
Benelux Shops
Oct 06, 2024
on
Shopify
It is an amazing live chat app to communicate with costumers and the in-built app is also great, you can answer costumers from your phone. The Setup is also easy and takes about 10 minutes.
SZA Longevity
Oct 02, 2024
on
Shopify
So professional, we have everything we need.
DataCrafters
Sep 30, 2024
on
Shopify
best
debgarcontainers
Sep 28, 2024
on
Shopify
awesome
PurpleVue
Sep 26, 2024
on
Shopify
Its a great tool to manage your live support to the customers. Very prompt and the nice UI.
BeFav Doughsheeters
Sep 19, 2024
on
Shopify
Scentique
Sep 17, 2024
on
Shopify
The live chat has been a great a addition to our store and the support team was very prompt as well. Highly recommended for new businesses who want a chat system in their website