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Customer reviews: Chatway Live Chat FAQ WhatsApp

Develop by Premio

Reviews (218)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

  • Seamless and easy setup with a user-friendly interface
  • Effective organization and functionality of the inbox feature
  • Instant notifications and fast response capabilities
  • Customizability to fit brand aesthetics and requirements
  • Responsive and helpful customer support
  • Free plan availability, beneficial for small businesses

Common Concerns

  • Technical issues like chat balloon failing to close and potential app slowdowns
  • Concerns over customer support responsiveness and handling of reported problems
  • Price increases and complaints about aggressive communication for feedback
  • Some features like AI responses and specific integration options are missing
  • Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

BITESHIELD

Jan 28, 2025  on Shopify

Excellent app. Inbox is well organized and easy to use. Setup was a breeze. Customer support is top-notch. No notes. Highly recommend.

BmiWise

Jan 26, 2025  on Shopify

Definitely recommend! Was having some initial technical issues, but those got quickly resolved. Customer service is great too and response time is perfect!

Herbie

Jan 22, 2025  on Shopify

Great app for live chat

Trax Tokyo

Jan 19, 2025  on Shopify

Yard Sign Wizards

Jan 16, 2025  on Shopify

Great features, flexible pricing

Nutrient Farm

Jan 15, 2025  on Shopify

Works well.

My Store

Jan 15, 2025  on Shopify

Chatway Live Chat is an amazing tool! The seamless integration and user-friendly interface make managing customer interactions a breeze. The inbox feature is especially convenient for staying organized and responding quickly. Highly recommend it!

BluLight's CBD Apoteket

Jan 13, 2025  on Shopify

REALLY GOOD, best app i used so far with distance for customer service chat! =)

JPHYLL

Jan 12, 2025  on Shopify

Since we used Chatway LiveChat on our website, customer interaction and satisfaction have greatly improved. We can answer customer questions instantly, which has increased conversion rates. In particular, it makes communication more direct and convenient. Through Chatway LiveChat, we can effectively reduce customer waiting time, and customers are more willing to contact us through this platform. I am very satisfied with the performance of this tool, it is worth the investment!

Vacation Art Boutique

Jan 09, 2025  on Shopify

The live chat support is phenomenal. They guided me through the installation process and answered all my questions perfectly! Very happy with the customer support!

bindrz

Jan 09, 2025  on Shopify

We have been using Chatway for several months and through the holiday season and it has been very helpful in simplifying our communication with our customers. Their support live chat has been great and always answers quickly. They are working on some great future enhancements as well.

TSGS

Jan 08, 2025  on Shopify

Great app. Lots of flexibility. Install was a breeze. Haven't needed customer service yet so I can't really rate that, but I imagine will be great as well.

TABASQUISHY

Dec 29, 2024  on Shopify

This app is our solution to replace the inbox tool, and everything seems to be going well. The functions are simple and clear. On the other hand, the customer service is very responsive, which is very important to us.

Gas Mark 10

Dec 28, 2024  on Shopify

Fairrie®

Dec 16, 2024  on Shopify

Great app

WunderUndies

Dec 15, 2024  on Shopify

This app is perfect for my purposes. I'm new and very small and can't afford to be paying for every functionality for my website. This app allows me to communicate with my customers quickly and easily and I don't need to pay until I get much bigger, which I will gladly do. I wish all apps were like this!

TOPK Official Store

Dec 11, 2024  on Shopify

This app is very helpful , we can talk with customers smoothly from all over the world. I can check my Inbox every day to reply the inquiries and questions from customers. Excellent !

Terrasoul Wholesale

Dec 10, 2024  on Shopify

This Live Chat app has been wonderful so far! Lots of great feedback from our customers on this app. Can't wait to continue to use it!

Heat Providers

Dec 10, 2024  on Shopify

Great app that was recommended to me, great support team as well. Good features and customisation options can’t complain!

Amazed'On

Dec 09, 2024  on Shopify

Inbox was very helpful

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