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Customer reviews: Chatway Live Chat & WhatsApp

Develop by Premio

Reviews (356)

Overall rating
5

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

  • Seamless and easy setup with a user-friendly interface
  • Effective organization and functionality of the inbox feature
  • Instant notifications and fast response capabilities
  • Customizability to fit brand aesthetics and requirements
  • Responsive and helpful customer support
  • Free plan availability, beneficial for small businesses

Common Concerns

  • Technical issues like chat balloon failing to close and potential app slowdowns
  • Concerns over customer support responsiveness and handling of reported problems
  • Price increases and complaints about aggressive communication for feedback
  • Some features like AI responses and specific integration options are missing
  • Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

Sprout And Sparkle

Nov 15, 2024  on Shopify

Zerone

Nov 14, 2024  on Shopify

Gets my job done in a very clean and advanced ui.Highly recommended

Game Room Masters

Nov 13, 2024  on Shopify

It's a great app. Good inbox function, Reliable, notifies expeditiously.

Encore Academy

Nov 13, 2024  on Shopify

4Gamer

Nov 12, 2024  on Shopify

Application très professionnelle! Elle fonctionne vraiment bien et tout est modifiable. La version gratuite est donné un grand plus à cette application. La meilleure que j’ai utilisée.

PurePanacea

Nov 11, 2024  on Shopify

As a small business owner, finding tools that genuinely enhance our customer service without adding complexity is crucial. That's exactly what we found with Chatway Live Chat Support! The integration into our Shopify store was seamless and straightforward. Right from the start, we noticed an improvement in customer engagement on our site. What really stands out is the ease with which our team can manage multiple conversations. The FAQ section is a fantastic feature that has significantly reduced repetitive inquiries, allowing us to focus on more complex customer needs. Moreover, the support team behind Chatway is just as responsive and helpful as their app promises to be for our customers. We've seen an increase in customer satisfaction scores, and feedback points to the chat feature as a big reason for that. We couldn't be happier with the performance and reliability of this app. Highly recommend it to any store looking to elevate their customer support game!

Domenic Bathroom

Nov 09, 2024  on Shopify

Custom Hampers

Nov 06, 2024  on Shopify

Chatway has been a great addition to my store. It's allowed me to have great communication with my customers and I'm sure it has been the reason for many sales. The inbox has made things so easy and gives me the confidence to know I wont miss any messages. The live chat support has been really helpful, they are quick to respond and nothing is too much trouble. Love this app and would recommend to others.

Promise Bags

Nov 06, 2024  on Shopify

miKart

Nov 06, 2024  on Shopify

good and eazy product

SPINGHAR

Nov 04, 2024  on Shopify

I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time.

MiniRevs

Nov 04, 2024  on Shopify

Love it,

HOOMstyle

Nov 03, 2024  on Shopify

Prima app, goede ondersteuning

Maryka Design

Oct 31, 2024  on Shopify

They have the best live support ever... Strongly recommend downloading

Paws & Palettes

Oct 30, 2024  on Shopify

I just started using Chatway. It's very easy to set up and use. Instant messages through the App no delay at all. It's very responsive.

Dudoll

Oct 27, 2024  on Shopify

One of the most useful apps that ever used! Don’t miss their 14days free trial offer fellas!!

Ornella

Oct 26, 2024  on Shopify

chatway is a great app to build trust with the customers. seriously its so good engage with customers who don't know what to buy, I have skin care brand so i'm so happy i find this app to get to know my customers so fast, thanks chatway

Polkadots

Oct 24, 2024  on Shopify

I've been using this chat app for a while now, and it has exceeded my expectations! The app is incredibly lightweight, which makes it fast and easy to use without draining my phone’s battery. The team behind it is super helpful and responsive, always ready to assist with any questions or concerns. Plus, the features are just what I need—intuitive and versatile. Highly recommend it to anyone looking for a smooth chat experience!

Speed Booking

Oct 23, 2024  on Shopify

I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have. For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication. One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job. The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly. Thanks again, Jessiah Speed Booking UK

desiclast

Oct 22, 2024  on Shopify

All works smoothly, very happy with the app as well

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