Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.
Key Strengths
Seamless and easy setup with a user-friendly interface
Effective organization and functionality of the inbox feature
Instant notifications and fast response capabilities
Customizability to fit brand aesthetics and requirements
Responsive and helpful customer support
Free plan availability, beneficial for small businesses
Common Concerns
Technical issues like chat balloon failing to close and potential app slowdowns
Concerns over customer support responsiveness and handling of reported problems
Price increases and complaints about aggressive communication for feedback
Some features like AI responses and specific integration options are missing
Reports of inconsistent experiences with technical support and managerial conduct
Final Thoughts
Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.
Sprout And Sparkle
Nov 15, 2024
on
Shopify
Zerone
Nov 14, 2024
on
Shopify
Gets my job done in a very clean and advanced ui.Highly recommended
Game Room Masters
Nov 13, 2024
on
Shopify
It's a great app. Good inbox function, Reliable, notifies expeditiously.
Encore Academy
Nov 13, 2024
on
Shopify
4Gamer
Nov 12, 2024
on
Shopify
Application très professionnelle! Elle fonctionne vraiment bien et tout est modifiable. La version gratuite est donné un grand plus à cette application. La meilleure que j’ai utilisée.
PurePanacea
Nov 11, 2024
on
Shopify
As a small business owner, finding tools that genuinely enhance our customer service without adding complexity is crucial. That's exactly what we found with Chatway Live Chat Support! The integration into our Shopify store was seamless and straightforward. Right from the start, we noticed an improvement in customer engagement on our site.
What really stands out is the ease with which our team can manage multiple conversations. The FAQ section is a fantastic feature that has significantly reduced repetitive inquiries, allowing us to focus on more complex customer needs. Moreover, the support team behind Chatway is just as responsive and helpful as their app promises to be for our customers.
We've seen an increase in customer satisfaction scores, and feedback points to the chat feature as a big reason for that. We couldn't be happier with the performance and reliability of this app. Highly recommend it to any store looking to elevate their customer support game!
Domenic Bathroom
Nov 09, 2024
on
Shopify
Custom Hampers
Nov 06, 2024
on
Shopify
Chatway has been a great addition to my store. It's allowed me to have great communication with my customers and I'm sure it has been the reason for many sales. The inbox has made things so easy and gives me the confidence to know I wont miss any messages. The live chat support has been really helpful, they are quick to respond and nothing is too much trouble. Love this app and would recommend to others.
Promise Bags
Nov 06, 2024
on
Shopify
miKart
Nov 06, 2024
on
Shopify
good and eazy product
SPINGHAR
Nov 04, 2024
on
Shopify
I run a small business and started using this service without high hopes. To my surprise, it really helped me close sales, especially when customers worry about sizing. The ability to communicate directly through the inbox has been a game changer. I plan to use it for a long time.
MiniRevs
Nov 04, 2024
on
Shopify
Love it,
HOOMstyle
Nov 03, 2024
on
Shopify
Prima app, goede ondersteuning
Maryka Design
Oct 31, 2024
on
Shopify
They have the best live support ever... Strongly recommend downloading
Paws & Palettes
Oct 30, 2024
on
Shopify
I just started using Chatway. It's very easy to set up and use. Instant messages through the App no delay at all. It's very responsive.
Dudoll
Oct 27, 2024
on
Shopify
One of the most useful apps that ever used! Don’t miss their 14days free trial offer fellas!!
Ornella
Oct 26, 2024
on
Shopify
chatway is a great app to build trust with the customers. seriously its so good engage with customers who don't know what to buy, I have skin care brand so i'm so happy i find this app to get to know my customers so fast, thanks chatway
Polkadots
Oct 24, 2024
on
Shopify
I've been using this chat app for a while now, and it has exceeded my expectations! The app is incredibly lightweight, which makes it fast and easy to use without draining my phone’s battery. The team behind it is super helpful and responsive, always ready to assist with any questions or concerns. Plus, the features are just what I need—intuitive and versatile. Highly recommend it to anyone looking for a smooth chat experience!
Speed Booking
Oct 23, 2024
on
Shopify
I’ve been using the Chatway app for the past couple of weeks, and it’s been an absolute game changer for customer interactions. I can now see in real time when customers are on my website and respond instantly to any questions or queries they may have.
For my driving test company, many customers ask the same questions repeatedly, so the new FAQ feature has been invaluable. It allows us to answer these common queries effortlessly, saving time and improving efficiency. I highly recommend this service to other businesses, as it significantly boosts conversion rates, enhances customer satisfaction, and speeds up communication.
One feature I’d love to see in the future is the automatic integration of customer emails into our email marketing flows when they sign up. I believe this would further increase conversions, but I know the team is already working on this and doing an excellent job.
The Chatway customer service team has been fantastic—quick to respond, and the few issues I’ve had were resolved promptly.
Thanks again,
Jessiah
Speed Booking UK
desiclast
Oct 22, 2024
on
Shopify
All works smoothly, very happy with the app as well