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Customer reviews: Chatway Live Chat FAQ WhatsApp

Develop by Premio

Reviews (373)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

  • Seamless and easy setup with a user-friendly interface
  • Effective organization and functionality of the inbox feature
  • Instant notifications and fast response capabilities
  • Customizability to fit brand aesthetics and requirements
  • Responsive and helpful customer support
  • Free plan availability, beneficial for small businesses

Common Concerns

  • Technical issues like chat balloon failing to close and potential app slowdowns
  • Concerns over customer support responsiveness and handling of reported problems
  • Price increases and complaints about aggressive communication for feedback
  • Some features like AI responses and specific integration options are missing
  • Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

WunderUndies

Dec 15, 2024  on Shopify

This app is perfect for my purposes. I'm new and very small and can't afford to be paying for every functionality for my website. This app allows me to communicate with my customers quickly and easily and I don't need to pay until I get much bigger, which I will gladly do. I wish all apps were like this!

TOPK Official Store

Dec 11, 2024  on Shopify

This app is very helpful , we can talk with customers smoothly from all over the world. I can check my Inbox every day to reply the inquiries and questions from customers. Excellent !

Terrasoul Wholesale

Dec 10, 2024  on Shopify

This Live Chat app has been wonderful so far! Lots of great feedback from our customers on this app. Can't wait to continue to use it!

Heat Providers

Dec 10, 2024  on Shopify

Great app that was recommended to me, great support team as well. Good features and customisation options can’t complain!

Amazed'On

Dec 09, 2024  on Shopify

Inbox was very helpful

Rhythmix

Dec 09, 2024  on Shopify

The live chat is great and Gal has been really helpful!

AUTOMANSPAREPARTS

Dec 08, 2024  on Shopify

I’ve been using Chatway Live Chat for several days now, and I must say, it has been an invaluable addition to our customer service operations. The software is incredibly user-friendly, with an intuitive interface that both our team and customers can navigate effortlessly.

BRAHINSKI

Dec 03, 2024  on Shopify

Amazing!

TOPK Official Store

Nov 30, 2024  on Shopify

This app is very helpful , we can talk with customers smoothly from all over the world. I can check my Inbox every day to reply the inquiries and questions from customers.

OrderOnDemand

Nov 26, 2024  on Shopify

live chat

Osone™

Nov 24, 2024  on Shopify

Just installed it. Much better interface than native shopify app. The big thing for us was the size of the icon. The shopify inbox app was covering up payment icons and overlapping some buttons in mobile view. But after installing chatway, we see many more options that we previously didn't think we needed so that was a nice plus.

KomfortKissen.de

Nov 24, 2024  on Shopify

We recently started using the app and are very satisfied with it and its functions. It runs very smoothly, is very easy to pick-up / intuitive to use. It also doesn't clutter our Email inbox with unnecessary emails and notifications.

Kwintner

Nov 19, 2024  on Shopify

The free plan has enough features so small businesses can work without paying for the pro plan. I like it. Since we installed this app, we have received many more messages from our customers. I highly recommend it.

Strikkeredet Design

Nov 18, 2024  on Shopify

En intuitiv og god chat app

Anker Singapore

Nov 16, 2024  on Shopify

Easy to use and reliable app

Sprout And Sparkle

Nov 15, 2024  on Shopify

Zerone

Nov 14, 2024  on Shopify

Gets my job done in a very clean and advanced ui.Highly recommended

Game Room Masters

Nov 13, 2024  on Shopify

It's a great app. Good inbox function, Reliable, notifies expeditiously.

Encore Academy

Nov 13, 2024  on Shopify

4Gamer

Nov 12, 2024  on Shopify

Application très professionnelle! Elle fonctionne vraiment bien et tout est modifiable. La version gratuite est donné un grand plus à cette application. La meilleure que j’ai utilisée.

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