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Customer reviews: Chatway Live Chat & WhatsApp

Develop by Shopify

Reviews (233)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

  • Seamless and easy setup with a user-friendly interface
  • Effective organization and functionality of the inbox feature
  • Instant notifications and fast response capabilities
  • Customizability to fit brand aesthetics and requirements
  • Responsive and helpful customer support
  • Free plan availability, beneficial for small businesses

Common Concerns

  • Technical issues like chat balloon failing to close and potential app slowdowns
  • Concerns over customer support responsiveness and handling of reported problems
  • Price increases and complaints about aggressive communication for feedback
  • Some features like AI responses and specific integration options are missing
  • Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

Patchner

Dec 18, 2025  on Shopify

Excellente app avec un support très réactif ! Je recommande

1 2 CYCLE

Dec 10, 2025  on Shopify

Easy to use and easy to manage

ILARIA Intimates

Dec 04, 2025  on Shopify

I was recommended this app to make speed of my website better, so far a lot of cool fetchers, support is great, they helped me to correct position of widget. Recommend!

Orness

Dec 03, 2025  on Shopify

Puppy And Cow

Dec 03, 2025  on Shopify

We cant thank Karina and the dev team enough for this amazing App! it has saved us so much time and effort, was super easy to set up and we absolutely love it! 10/10 SWDESIGNS Approved!

Southside Guitars

Nov 26, 2025  on Shopify

Great customer service and the app works as intended. Very easy to understand and has helped our e-commerce business get more sales! Thanks for the inbox.

Printlify Art

Nov 24, 2025  on Shopify

Garden Watering

Nov 24, 2025  on Shopify

We have started to use this chat service on our new web site https://www.gardenwatering.co.uk/ and it is am amazing service. We had almost immediate interaction with it. The ability to be online and answer messages whilst mobile is a great advantage: intergration was easy as well as customisation. Great product and perfect for better customer service.

Namiri

Nov 11, 2025  on Shopify

Darts and Cues Australia

Nov 05, 2025  on Shopify

Thanks so much to the devs of this app. It's super simple to set up and use for both our business and the customer. The inbox and option to appear online or offline has definately helped increase our sales by quickly answering any quick questions they had before purchasing. When we are not online, we are able to reply to the customer and they can see it when they next visit the site or we can reply by email to them if they leave it.

Utopian Threads

Nov 05, 2025  on Shopify

Great app that I have been using daily. Being able to converse with customers in 'real time' via the chat inbox has been very useful in building trust and converting sales. Marvin has worked with me to implement an improvement, and kept in contact to let me know once the issue was addressed. Would recommend this app :)

FreeStyler

Nov 05, 2025  on Shopify

Best chat app i found so far. The inbox works great with tons of customization options.

Make it Gift Shop

Oct 26, 2025  on Shopify

Super easy to set up and use. I get messages straight to my phone via app. Really helps with sales so customers don't click away when they have a question.

Space Vendor

Oct 14, 2025  on Shopify

Hi, this app is the best chat app i ever had, UI is best, and less latency than other chat app. i recommend it

Melanstar

Oct 13, 2025  on Shopify

The Grand Archive AB

Sep 25, 2025  on Shopify

Using this app daily, works really well. The Inbox feature is really well made and I get notifications straight to my phone using their app from customers. 10/10 would recommend

KALI SHOES®

Sep 16, 2025  on Shopify

Chatway is a really useful and intuitive app. What impressed me the most is the WhatsApp integration, which makes it easy to communicate with customers and manage conversations in one place. The interface is simple, fast, and it has significantly improved the way I handle customer support. Highly recommended for anyone looking for a practical tool to centralize chats and messaging!

cloudream

Sep 15, 2025  on Shopify

The inbox functionality is almost like getting notifications in real-time, which keeps me updated instantly. On top of that, I can reply to messages directly from my phone, making it extremely convenient. Highly recommend!

NBHANYUAN

Sep 15, 2025  on Shopify

This is the live chat app that best meets my needs. It has a simple and attractive design, comprehensive features, and is easy to use. The inbox labeling feature is especially helpful, allowing me to prioritize the messages I need to process. The customer service is always eager to answer questions, and I can tell they're truly committed to making this product a success. Keep it up!

Arccaptain

Aug 28, 2025  on Shopify

Very practical, helped me a lot, the customer service was very friendly and helped me solve many problems

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