Reviews: Chatway Live Chat & WhatsApp

Customer reviews: Chatway Live Chat & WhatsApp

Reviews (356)

Overall rating

5

159
4

2
3
2
1

4

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

Seamless and easy setup with a user-friendly interface
Effective organization and functionality of the inbox feature
Instant notifications and fast response capabilities
Customizability to fit brand aesthetics and requirements
Responsive and helpful customer support
Free plan availability, beneficial for small businesses

Common Concerns

Technical issues like chat balloon failing to close and potential app slowdowns
Concerns over customer support responsiveness and handling of reported problems
Price increases and complaints about aggressive communication for feedback
Some features like AI responses and specific integration options are missing
Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

A•Shop MX

Feb 19, 2025 on Shopify

Excelente aplicación, live chat es perfecto para atender de forma rápida a los clientes.

Globex bazaar portal

Feb 19, 2025 on Shopify

Great working.

Tiny Toes in Dreamland

Feb 16, 2025 on Shopify

After getting help from excellent customer support to install the app, it worked great.

Sundar Store USA

Feb 13, 2025 on Shopify

Chatway has been a great addition to our store! The live chat feature works smoothly and allows us to provide quick and efficient support to our customers. It's easy to use, and the setup was seamless. Highly recommended for any Shopify store looking for a reliable chat solution!

Globex bazaar portal

Feb 11, 2025 on Shopify

Aware House

Feb 07, 2025 on Shopify

This is a great chat app! I can easily chat live with any of my customers. It notifies me straight away when a customer starts a new chat, and I added lots of FAQs which allows customers to get answers to common questions without having to chat with me! Also, the tool looks great on my website and is easy to customize to my brand.

CalmRings

Feb 04, 2025 on Shopify

I was looking for cheap and simple live chat application and this app meets my expectations

Kicshoes

Jan 30, 2025 on Shopify

Muito bom o App, ajuda bastante!

Fancyarrangements

Jan 29, 2025 on Shopify

Great app

MO-POWA

Jan 28, 2025 on Shopify

Great customer service. Great app

BITESHIELD

Jan 28, 2025 on Shopify

Excellent app. Inbox is well organized and easy to use. Setup was a breeze. Customer support is top-notch. No notes. Highly recommend.

BmiWise

Jan 26, 2025 on Shopify

Definitely recommend! Was having some initial technical issues, but those got quickly resolved. Customer service is great too and response time is perfect!

Herbie

Jan 22, 2025 on Shopify

Great app for live chat

Trax Tokyo

Jan 19, 2025 on Shopify

Yard Sign Wizards

Jan 16, 2025 on Shopify

Great features, flexible pricing

Nutrient Farm

Jan 15, 2025 on Shopify

Works well.

My Store

Jan 15, 2025 on Shopify

Chatway Live Chat is an amazing tool! The seamless integration and user-friendly interface make managing customer interactions a breeze. The inbox feature is especially convenient for staying organized and responding quickly. Highly recommend it!

BluLight's CBD Apoteket

Jan 13, 2025 on Shopify

REALLY GOOD, best app i used so far with distance for customer service chat! =)

JPHYLL

Jan 12, 2025 on Shopify

Since we used Chatway LiveChat on our website, customer interaction and satisfaction have greatly improved. We can answer customer questions instantly, which has increased conversion rates. In particular, it makes communication more direct and convenient. Through Chatway LiveChat, we can effectively reduce customer waiting time, and customers are more willing to contact us through this platform. I am very satisfied with the performance of this tool, it is worth the investment!

Vacation Art Boutique

Jan 09, 2025 on Shopify

The live chat support is phenomenal. They guided me through the installation process and answered all my questions perfectly! Very happy with the customer support!