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Customer reviews: Chatway Live Chat FAQ WhatsApp

Develop by Premio

Reviews (373)

Overall rating
4.9

What Merchants Think

Merchants generally have a positive perception of the "Chatway Live Chat & WhatsApp" app, praising its ease of use, seamless integration, and effectiveness in enhancing customer communication and satisfaction. Many users report improvements in their conversion rates and customer interactions since implementing the app.

Key Strengths

  • Seamless and easy setup with a user-friendly interface
  • Effective organization and functionality of the inbox feature
  • Instant notifications and fast response capabilities
  • Customizability to fit brand aesthetics and requirements
  • Responsive and helpful customer support
  • Free plan availability, beneficial for small businesses

Common Concerns

  • Technical issues like chat balloon failing to close and potential app slowdowns
  • Concerns over customer support responsiveness and handling of reported problems
  • Price increases and complaints about aggressive communication for feedback
  • Some features like AI responses and specific integration options are missing
  • Reports of inconsistent experiences with technical support and managerial conduct

Final Thoughts

Overall, "Chatway Live Chat & WhatsApp" is highly regarded for its core functionality and positive impact on customer service interactions for e-commerce merchants. While most users appreciate its efficiency and the improvements it brings to customer engagement, a few mention technical and support-related issues that could be addressed to enhance user satisfaction further.

IF Beauty Australia

Apr 14, 2025  on Shopify

Great app, simple to use and has had an immediate impact. Highly recommend.

Eagle Claw Fasteners

Apr 09, 2025  on Shopify

Excellent and professional service. The inbox works perfectly and I have had no issues. Cheers!

Allen's Trading Company LLC

Apr 03, 2025  on Shopify

Very good app that is easy to use and implement. Customer service is A+

GZBtech

Apr 02, 2025  on Shopify

inbox

Ceylan Bcn

Mar 25, 2025  on Shopify

love this app <3

Waglane

Mar 21, 2025  on Shopify

Love this app! The inbox feature is excellent and support is great!

Barista och Espresso

Mar 18, 2025  on Shopify

We have our site in 21 languages and serve customers all over Europe, so the on the fly 2 -way translation is just what we needed. The UI is clean and very easy to read, which makes the response time really fast and together with the email notifications when a potential customer enters the chat, not a single chat is left unmanaged. One thing I hope they will soon implement is: being able to email the complete chat to the customer is the translated version as well. I was told they are working on it. If this gets implemented it is a close to prefect chat app.

Terra Moons Cosmetics

Mar 17, 2025  on Shopify

So far so good. I am currently on the free plan and don't see any limitations to the app. I receive all alerts into an inbox that can be accessed through a mobile app or through Shopify. I am able to reply to customers in real time.

MR. VAPOR

Mar 10, 2025  on Shopify

Great app that's easy to navigate, and truly user friendly. Extremely easy to talk with customers via the live chat and it ensures messages are not missed.

Barista och Espresso

Mar 04, 2025  on Shopify

Just started to use the app. We have our site in 21 languages and serve customers all over Europe, so the on the fly 2 -way translation is just what we needed. We add more to this review once I have used it a bit longer

chillersmexico.com

Mar 04, 2025  on Shopify

Love the simple and user friendly design of the live chat, I am using the free version and i am liking it.

Beauty Xposed

Mar 03, 2025  on Shopify

I love this app, very efficient for my business

motorcycle service manual shop

Feb 24, 2025  on Shopify

免费版本推荐使用

MANIERE

Feb 24, 2025  on Shopify

I installed this app last week and is working perfectly, the set up was quite easy. The mobile app is great, i get a notification when client sends a message. I highly recommend it. Well done Chatway!

Foreverchiquestore

Feb 24, 2025  on Shopify

Love the tool, very easy to use and very cost effective! I was able to set it up within 5 mins and the chat support is super fast and very helpful and kind.

A•Shop MX

Feb 19, 2025  on Shopify

Excelente aplicación, live chat es perfecto para atender de forma rápida a los clientes.

Globex bazaar portal

Feb 19, 2025  on Shopify

Great working.

Tiny Toes in Dreamland

Feb 16, 2025  on Shopify

After getting help from excellent customer support to install the app, it worked great.

Sundar Store USA

Feb 13, 2025  on Shopify

Chatway has been a great addition to our store! The live chat feature works smoothly and allows us to provide quick and efficient support to our customers. It's easy to use, and the setup was seamless. Highly recommended for any Shopify store looking for a reliable chat solution!

Globex bazaar portal

Feb 11, 2025  on Shopify

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