Chatra — Live Chat & Chatbot logo

Customer reviews: Chatra — Live Chat & Chatbot

Reviews (656)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants about "Chatra — Live Chat & Chatbot" is largely positive, with many praising its ease of use, simplicity, and effectiveness in facilitating direct communication with customers. The customer service team, notably Anna, is frequently commended for being responsive and helpful. However, a few users have reported technical issues affecting their business operations.

Key Strengths

  • Easy and fast setup
  • User-friendly interface and functionality
  • Effective customer interaction, including automated responses
  • Responsive and proactive customer service
  • Enhanced features for boosting conversion rates

Common Concerns

  • Potential technical issues affecting app functionality
  • Problems with the app affecting external services like Google Ads
  • Occasional confusion with subscription plans

Final Thoughts

Overall, "Chatra — Live Chat & Chatbot" is highly recommended by its users for its simplicity, efficiency, and excellent customer support. Despite some technical and operational issues reported by a few users, the app remains a valuable tool for enhancing customer engagement when integrated with online businesses.

Lucky Line Products

Jan 29, 2025  on Shopify

This app is great, a nice way to interact with our customers and resolve any questions they might have. The support is also amazing, Anna who helped me out, did a great job and very quick and prompt.

Arctic Sauna Recovery

Jan 05, 2025  on Shopify

So far its great! Helping me to stay in contact with my customers!

FEY Cosmetics

Oct 09, 2024  on Shopify

Excellent application that we have been using for several years now. We recently had a problem with our subscription plan which we needed to change to a monthly plan, and for which we had confusing information which resulted in a very frustrating situation. Anna from Brevo was great in solving this problem in no time. I recommend the app.

Elite Wellness Shop

Aug 26, 2024  on Shopify

very simple and user and friendly 10/10 would recommend

SUM=R&D

Feb 27, 2024  on Shopify

This app ticks all the boxes for what I need from a chat service plugin for my website. Automated responses, timed messages for customers spending any time on pages, etc. Customer service is responsive and proactive, checking to see if we need help, or anything at all really.

METALIFESTYLE

Feb 26, 2024  on Shopify

Really functional and very easy to use. Simple yet efficient and wonderfully effective with great display.

Tour & Ride

Feb 08, 2024  on Shopify

Switched to this from using zendesk for many years and this is by far such a nice and simplified online chat system for what we needed. Support was quick to answer any questions I had. Highly recommend.

ANA'S COLLECTION

Jan 23, 2024  on Shopify

Great application, Thanks

ToyGameShow

Jan 08, 2024  on Shopify

nice

navinka

Nov 20, 2023  on Shopify

Great app and great customer service

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