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Customer reviews: Chatra — Live Chat & Chatbot

Reviews (656)

Overall rating
4.8

What Merchants Think

The overall feedback from merchants about "Chatra — Live Chat & Chatbot" is largely positive, with many praising its ease of use, simplicity, and effectiveness in facilitating direct communication with customers. The customer service team, notably Anna, is frequently commended for being responsive and helpful. However, a few users have reported technical issues affecting their business operations.

Key Strengths

  • Easy and fast setup
  • User-friendly interface and functionality
  • Effective customer interaction, including automated responses
  • Responsive and proactive customer service
  • Enhanced features for boosting conversion rates

Common Concerns

  • Potential technical issues affecting app functionality
  • Problems with the app affecting external services like Google Ads
  • Occasional confusion with subscription plans

Final Thoughts

Overall, "Chatra — Live Chat & Chatbot" is highly recommended by its users for its simplicity, efficiency, and excellent customer support. Despite some technical and operational issues reported by a few users, the app remains a valuable tool for enhancing customer engagement when integrated with online businesses.

Lucky Line Products

Jan 29, 2025  on Shopify

This app is great, a nice way to interact with our customers and resolve any questions they might have. The support is also amazing, Anna who helped me out, did a great job and very quick and prompt.

www.FrumIndia.com - marca a SC FrumIndia Online SRL

Nov 01, 2024  on Shopify

we used this app for couple of years- but last week google took our ads off because of the app , it said it has malicious software we have since taken the app off- though we still have 3 months left on the price paid But the ads are back online ,

FEY Cosmetics

Oct 09, 2024  on Shopify

Excellent application that we have been using for several years now. We recently had a problem with our subscription plan which we needed to change to a monthly plan, and for which we had confusing information which resulted in a very frustrating situation. Anna from Brevo was great in solving this problem in no time. I recommend the app.

Sauna Nook

Oct 07, 2024  on Shopify

The initial set up was easy and the more I dive in there are lots of extra features to help with conversion rate.

Ilios Lighting

Jun 17, 2024  on Shopify

Used successfully for almost 3 years. All of a sudden stopped working and their customer support is worthless. Save you "AND YOUR CUSTOMERS" the hassle and look for something else!!!!

SUM=R&D

Feb 27, 2024  on Shopify

This app ticks all the boxes for what I need from a chat service plugin for my website. Automated responses, timed messages for customers spending any time on pages, etc. Customer service is responsive and proactive, checking to see if we need help, or anything at all really.

METALIFESTYLE

Feb 26, 2024  on Shopify

Really functional and very easy to use. Simple yet efficient and wonderfully effective with great display.

Tour & Ride

Feb 08, 2024  on Shopify

Switched to this from using zendesk for many years and this is by far such a nice and simplified online chat system for what we needed. Support was quick to answer any questions I had. Highly recommend.

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