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Customer reviews: Ctx: Chat + Abandoned Recovery

Develop by Shopify

Reviews (259)

Overall rating
4.9

What Merchants Think

Merchants are largely positive about "Ctx: WhatsApp Chat + Marketing", appreciating the app for its efficiency in enhancing customer interactions and improving business processes. Users frequently commend it for its robust features and reliable performance. Many highlight the app's impact on sales, particularly through abandoned cart recovery and enhanced customer communication. The excellent support team is another consistently praised element, often credited with providing quick and effective assistance.

Key Strengths

  • Effective abandoned cart recovery features that boost sales.
  • Highly efficient customer support, regarded as responsive and helpful.
  • Easy to set up and user-friendly interface.
  • Robust features for automated customer interactions, such as order confirmations and FAQs handling.
  • Comprehensive marketing functionalities at a reasonable cost.
  • Intuitive design that improves customer experience and satisfaction.

Common Concerns

  • Initial integration difficulties encountered by some users.
  • Instances of non-disclosed charges noted by a user.
  • Support for resolving technical issues requires improvements for prolonged satisfaction.

Final Thoughts

Overall, "Ctx: WhatsApp Chat + Marketing" is highly regarded by its users for its capacity to elevate customer engagement and streamline communication processes. Its strong customer support and automated features are particularly well-received, making it a reliable choice for businesses aiming to integrate WhatsApp functionalities effectively. Despite minor initial setup challenges faced by a few, the app's benefits in optimizing e-commerce operations make it a popular and recommended tool.

Organique

Dec 18, 2024  on Shopify

This app is super easy to set up and use. The support team is always ready to assist. A great tool for enhancing customer service and boosting sales. No complaints so far

Baby Brezza ME

Dec 15, 2024  on Shopify

I have been using the Ctx: WhatsApp Chat & Marketing app for 1 week now and it has significantly improved my store’s customer engagement. The app's automated cart recovery feature is incredibly effective, and the ability to send real-time updates like order confirmations and delivery notifications has enhanced customer satisfaction. The interface is user-friendly. Most importantly, the customer support team is exceptional—responsive, knowledgeable.

venzzio

Dec 11, 2024  on Shopify

We are very happy to use the application. We've been using it for almost 4 years and have seen many improvements. It now includes images and buttons in the messages, which is very important as it increases the CTR and sales from abandoned carts. Our store, Venzzio, is satisfied, and we recommend it 100%.

You Minox

Dec 11, 2024  on Shopify

I have been using the application for several years now, and I have witnessed its improvements over time. I can say that I have gained many benefits from the abandoned cart sales funnels, and I am very satisfied. The support is immediate, and they help me with all the questions I have. For my store, You Minox, it allowed me to enhance messages by including images and buttons in the automated messages. I highly recommend it 100%.

SHOPFYR

Oct 20, 2024  on Shopify

Its awesome and quick reply and give very helpful information and guidelines thanks for the cooperate.

Pinkfig Boutique

Oct 17, 2024  on Shopify

The app is user-friendly, has some useful features, and has really boosted our engagement. But what stands out the most is their customer support, quick, knowledgeable, and always willing to go the extra mile. Highly recommend!

ZACEKART

Oct 10, 2024  on Shopify

Hello I have been using their product from a while. Frankly speaking its good and responsive and solves the issue pretty well, also I would like to add these guys have a prompt customer support which has actually solved my doubts multiple times, so its a thumbs up from my end.

tente-de-toit.Shop

Sep 06, 2024  on Shopify

Le service client est réactif pour la mise en place, validation du numéro et du compte whatsapp relié à business manager avec un accompagnement de qualité pour la France, Je recommande cet application !

Namah Stores

Aug 21, 2024  on Shopify

The support is great. App works really well. I have seen increased in customer satisfaction and delivery rates by using the app. The founder and support is very good and quick . Best app for whatsapp API

Sprouteez Store

Aug 13, 2024  on Shopify

This is a Usefull application to all business be it small or even large business to send automated messages to our customers. The user interface is simple and support is very quick to respond.

Aldeo

Aug 06, 2024  on Shopify

I recently integrated the WhatsApp API into our system using Ctx Whatsapp Chat and the process was incredibly smooth and easy. The customer service team was exceptionally helpful throughout the application process, providing clear guidance and support. Highly recommended!

kohfoods

Jul 08, 2024  on Shopify

I must say their customer support is exemplary. I've had an issue, their support team has been prompt and incredibly helpful.

APIRA

Jul 04, 2024  on Shopify

The app is really great and beginner friendly. I just started using it and the support team really helped me with every step of the setup.

Espada Mart

Jul 04, 2024  on Shopify

Excellent Tool for Business Promotion! I've been using this WhatsApp Marketing app for a few months now, and it has significantly boosted my business outreach. The interface is user-friendly, and the features are robust. I love the automation capabilities and the detailed analytics it provides. It’s a game-changer for small businesses looking to expand their customer base efficiently. Highly recommend!

EmporiodiAntonio

Jul 01, 2024  on Shopify

Ho iniziato ad utilizzare la sola chat gratuita, con soddisfazione. L'app funziona bene, è possibile gestire le conversazioni in modo semplice ed intuitivo. C'è anche il menu personalizzabile, per dare le informazioni più richieste dall'utente in modo automatico. Nell'ultimo periodo ho aggiunto il servizio a pagamento, per utilizzare whatsapp api e l'invio automatico dei messaggi, ho avuto qualche difficoltà iniziale ma il supporto mi ha aiutato molto e sono riuscito a risolvere velocemente il problema. App che consiglio assolutamente. grazie! I started using free chat only, with satisfaction. The app works well, you can manage conversations in a simple and intuitive way. There is also a customizable menu, to provide the information most requested by the user automatically. Recently I added the paid service, to use WhatsApp API and automatic sending of messages. I had some initial difficulties but the support helped me a lot and I managed to resolve the problem quickly. App that I absolutely recommend. Thank you!

JADE

Jun 26, 2024  on Shopify

looking good and rahul from Customer service is helpful thank you for helping me setup API and fix the problem with my acc

Guinness World Records

Jun 25, 2024  on Shopify

Great app! The tech team is brilliant! Rahul guided me step by step and proactively assisted with my requests. Highly recommended!

BEOLAND

Jun 04, 2024  on Shopify

Ctx WhatsApp, Not only were they very knowledgeable, but they also took the time to understand my specific needs. They even offered to collaborate and take a peek at my store (with my permission, of course!). This hands-on approach completely solved the problem, and now everything is running really smoothly Five stars is definitely the least they deserve

allamana

Apr 24, 2024  on Shopify

Let me tell you, I'm so glad I did! My experience with this app has been absolutely amazing. From the moment I started using it, I was impressed by: The User-Friendly Interface: Setting up and using the app was incredibly easy. The 30-Day Free Trial: This generous trial period allowed me to explore all the features and see how CTX... app could benefit my business before committing. The Dedicated Support Team: Whenever I had a question or needed a little guidance, the support team was there for me. They're incredibly responsive and helpful.

Take Back America

Apr 10, 2024  on Shopify

I came across this App, when I was searching another app on Shopify store. I have downloaded this app and started using. So far, my experience about this App is amazing. The support teams are so dedicated to help. If I talk about App features, I have got 30 days free trial and it's helped me a lot to start WhatsApp marketing and grow business.

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