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Customer reviews: Ctx: WhatsApp Chat + Marketing

Develop by Shopify

Reviews (260)

Overall rating
4.9

Alchemy Affair

Oct 15, 2025  on Shopify

Despite a fairly difficult start with CTX (Meta banned my account just after the integration, not CTX fault ..) the support team has been very responsive and helped me through the process of setting up and fixing a few things here and there. I haven't yet seen the return of the app, it's only been a couple of weeks, but I have friends who have been using for over a year and can't recommend enough. Give it a go, I am sure you won't be disappointed.

SLLOWY

Sep 17, 2025  on Shopify

Very good app and the support is excellent. I highly recommend it for recovering abandoned carts and giving customers a much better post-purchase experience.

Skin Shine

Sep 17, 2025  on Shopify

Great app with amazing customer support. It really helps boost sales by recovering abandoned carts and improves the overall shopping experience for customers.

MOLTTE

Aug 28, 2025  on Shopify

I have been using this app 2 years back , one of the top app to make your store professional infront of the customers , From placing the order to order delivered Abandon cart recovery COD confirmation . You can add photos and videos on the messages which is perfect . Real customer real review , Moltte.com

shop.mirakin.com

Jul 30, 2025  on Shopify

Ctx has been a valuable addition to our business. The order confirmation workflow and broadcast features operate smoothly, offering reliable functionality at a reasonable cost.

TRISHHNA

Jul 28, 2025  on Shopify

A Game-Changer for Customer Interaction! We've been using this WhatsApp chatbot app for a few weeks now, and it's truly transformed how we manage customer queries and sales. The interface is clean and easy to navigate, setting up flows was smooth, and the automation has drastically reduced our response time. The best part? It handles FAQs, order tracking, and even lead generation with minimal manual intervention. Our team now focuses more on high-value tasks while the bot takes care of the routine ones. Highly recommended for any business looking to streamline WhatsApp communication and improve customer experience.

AashirsLifestyle

Jul 25, 2025  on Shopify

Very good support experience. That's what really matters once a customer starts using an app. Has many features which come at additional price in competitor tools.

ETHERNUM

Jul 03, 2025  on Shopify

This Shopify app for WhatsApp support is fantastic. It works smoothly and offers great features for customer communication. The support team is extremely friendly, helpful, and quick to respond. Great app and excellent support – highly recommended!

Antara

May 24, 2025  on Shopify

Ctx has been a game-changer for us! The platform is super easy to use and has helped us streamline customer communication and marketing on WhatsApp. The support team is amazing and always ready to help. Highly recommend!

Bone Appetit

May 22, 2025  on Shopify

Accomplishes whats expected and more. Since we have been using the app its been very stable for all of our customer service operations. Automated notifications work well with the most success rate of all other apps I tried. Also, everytime I have an idea of how to improve our experience or user experience, they work diligently to fix or create the feature. Great customer experience so far! LETS DO AI AGENTS NEXT <3

Case Art

May 19, 2025  on Shopify

CTX is a very good app for WhatsApp automation. The support is amazing. I've had few hiccups in the process and they helped me through it. recommend it for sure!

Natural Organic Honey

May 19, 2025  on Shopify

Great app! Very easy to set up and customize. It helped me connect with my customers directly and improved abandoned cart recovery. Highly recommended :)

Label nayshas

Apr 11, 2025  on Shopify

It's really nice, helped me in many ways. The most important thing the have very quick customer care service. They revert very fast nd help me resolve all my queries.

Brune

Apr 09, 2025  on Shopify

Definitely the best app for automated whatsapp marketing. Their UI is very simple and easy to understand. The customer support is incredible. Always willing to understand your queries and provide you with the solution. The price is best in the market out there.

Best Life Naturals

Mar 06, 2025  on Shopify

Good app. We have been using it for more than 6 months. Great for Abandoned Cart Recovery and COD Confirmation. We are still trying the marketing features of the app. The Support is extremely prompt and helpful, unlike other Shopify apps, they solve issues via proper Gmeet and enable timely work flow. Would highly recommend this app for D2C.

IDENTIM®

Jan 22, 2025  on Shopify

Great Support!! They helped with some integrations problems very fast and tha app has a nice design and perfect usability! thanks a lot Team! :)

SimplyTek UAE

Jan 20, 2025  on Shopify

A very well made app, works well with the operations side of our website. Rahul was kind enough to be with us at every step until the setup was completed. Kudos to him and team!

Label Aja Chikankari

Jan 01, 2025  on Shopify

I have been using this app for over two months now. It is providing all the automation workflows like abandoned cart, cod confirmation, order confirmation, order fulfillment, follow up after purchase etc. Customer support is prompt and very effective. Abandoned cart was not working properly for me because of some third part checkouts, but support staff modified code for our store and it started working. Nice UI and also less costly w.r.t other apps. highly recommended.

Ayethic

Dec 25, 2024  on Shopify

Ctx: WhatsApp Chat + Marketing is fantastic! Super easy to use, with great features like automated responses. Their customer support is amazing—quick, friendly, and super helpful. Highly recommend!

Harmony Health

Dec 19, 2024  on Shopify

I've tried quite a few WhatsApp integration apps for Shopify and CTX is by far the best I've used, and the most affordable too. The integration is seamless and makes managing customer orders a breeze, especially for COD. Whenever I've had a question, the support team has been responsive and helpful. If you're looking for a reliable way to integrate WhatsApp into your Shopify store and streamline your order processing, this app is an excellent choice. All in all, I highly recommend CTX!!!!

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