AI ChatBot & Live Chat

Develop by Shopify

Free plan available

"Boost conversions with real-time chat, AI support, and customization."

No-code installation

Customizable widget

Real-time chat

Ai instant replies

Integrated ticketing

About AI ChatBot & Live Chat

Launched May 08, 2025

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Drive sales with real-time chat! Engage customers, automate replies, and reduce cart abandonment

Engage customers with direct 1-to-1 conversations via real-time chat. The AI bot instantly answers FAQs, reducing support requests while improving response times. Includes ticket system for organized support management. Customize widget colors, position and design to match your brand. Control when (page visits, delays, exit intent) and where it appears. Easy no-code installation helps boosts conversions by providing instant assistance when shoppers need it most.

Engage shoppers via live chat – answer questions and close sales
Automated bot instantly answers common questions, reducing support workload 24/7
Resolve support requests faster with an integrated ticketing solution
Match colors & position to your brand. Control when/where it appears on store

Pros

Boosts conversions by engaging customers through real-time chat.
AI bot provides instant answers to FAQs, reducing support workload and improving response times.
Integrated ticket system assists in organized support management.
Customizable widget allows for alignment with brand design—colors, position, and design matched to brand.
Control over widget appearance (when and where it appears) enhances user experience.
Easy no-code installation makes it accessible for non-technical users.
Automated bot acts as a 24/7 support, helping businesses provide round-the-clock assistance.

Cons

Potential reliance on AI for customer interactions could degrade personal touch in some contexts.
Customization options, while available, may still be limited based on specific brand needs.
AI bot responses might not always handle complex customer queries effectively.
Initial setup and configuration with customization might have a learning curve for complete optimization.

Top Helpful Reviews

ammansweets

Nov 21, 2025 on Shopify

Epic-X Chat is an amazing free app for any Shopify store! The real-time chat lets me engage customers instantly, and the built-in AI bot answers FAQs automatically, saving me tons of support time. I also love how customizable the widget is—colors, placement, triggers, everything fits my brand perfectly. The ticketing system is a huge bonus for organizing support. Highly recommend this app if you want to boost conversions without paying a dollar!