Dispute Guard helps merchants manage payment disputes with organized, shipment-aware customer communication. It detects Shopify Payments disputes, matches them with the related order, checks fulfillment and tracking status, and selects the appropriate customer email workflow. Merchants can customize templates, review disputes, monitor email activity, and keep potentially risky orders organized from one dashboard.

• Automate customer emails based on dispute reason and shipment status
• Detect fulfillment, tracking, transit, delivery, and unfulfilled states
• Customize dispute email templates for different order situations
• Monitor disputes, manual reviews, email activity, and revenue at risk
• Prevent duplicate emails and flag uncertain cases for manual review