Customer reviews: ChannelSale

Develop by ChannelSale Software Services Inc.

<h3>What Merchants Think</h3> <p>Overall, merchants have a largely positive view of the ChannelSale app. Many users appreciate its reliability, extensive marketplace compatibility, and strong customer support. While some users have faced challenges, particularly related to integrating specific features, most merchants find ChannelSale instrumental in managing and streamlining sales across various platforms.</p> <h3>Key Strengths</h3> <ul> <li>Smooth integration with major marketplaces such as Amazon, Walmart, Wayfair, Etsy, eBay, and more.</li> <li>Proactive and responsive customer service, often getting praise for their support and quick issue resolution.</li> <li>User-friendly interface that simplifies the process of syncing orders and managing listings.</li> <li>Effective consolidation of sales channels under a single platform, enhancing operational efficiency.</li> <li>Extensive support in extending business to new sales channels.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Challenges with API integrations and perceived lack of transparency or detailed plans for complex requirements.</li> <li>Feedback on customer service communication not addressing detailed needs in a timely fashion for some users.</li> <li>Frustrations with specific customizations that could not be fulfilled or required inconvenient workarounds.</li> </ul> <h3>Final Thoughts</h3> <p>The ChannelSale app is generally well-regarded for its robust features, solid marketplace integrations, and excellent customer service which many merchants find indispensable. However, addressing its more complex integration issues and communication challenges could further increase its appeal. Overall, it remains a strong choice for businesses needing a comprehensive e-commerce management solution.</p>

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Reviews (50)

Overall rating

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What Merchants Think

Overall, merchants have a largely positive view of the ChannelSale app. Many users appreciate its reliability, extensive marketplace compatibility, and strong customer support. While some users have faced challenges, particularly related to integrating specific features, most merchants find ChannelSale instrumental in managing and streamlining sales across various platforms.

Key Strengths

Smooth integration with major marketplaces such as Amazon, Walmart, Wayfair, Etsy, eBay, and more.
Proactive and responsive customer service, often getting praise for their support and quick issue resolution.
User-friendly interface that simplifies the process of syncing orders and managing listings.
Effective consolidation of sales channels under a single platform, enhancing operational efficiency.
Extensive support in extending business to new sales channels.

Common Concerns

Challenges with API integrations and perceived lack of transparency or detailed plans for complex requirements.
Feedback on customer service communication not addressing detailed needs in a timely fashion for some users.
Frustrations with specific customizations that could not be fulfilled or required inconvenient workarounds.

Final Thoughts

The ChannelSale app is generally well-regarded for its robust features, solid marketplace integrations, and excellent customer service which many merchants find indispensable. However, addressing its more complex integration issues and communication challenges could further increase its appeal. Overall, it remains a strong choice for businesses needing a comprehensive e-commerce management solution.

Miss Amara

Dec 16, 2024 on Shopify

We've been using channelsale for almost a year now. We are using it to connect with Wayfair and the integration went smoothly. And channelsale support was pretty amazing in any given situation. We had some new requirements and they were able to get it done in a very short period of time as well

LTO World

Aug 18, 2024 on Shopify

ChannelSale has the best compatibility with all of the marketplaces I use. They also offer a managed service tier that costs just about the DIY packages from other competitors.

VLP Furniture

Jul 24, 2024 on Shopify

All great support received from Channelsale team all the time.

Zen Pergolas

Jul 10, 2024 on Shopify

I've been using Channel Sale for almost a year now. The team is amazing to work with and is very proactive about making changes that you request. So far we have integrated with Amazon,Walmart and Wayfair. When orders are placed on one of these platforms, they just flow right through to our admin panel. When we fulfill the orders, the system automatically updates the marketplace. It makes the process of fulfillment so much easier than working with each individual marketplace. I love Channel Sale and couldn't be happier with their service.

Simplie Fun

Mar 11, 2024 on Shopify

Excellent, no problems!

Lemonsoda

Feb 14, 2024 on Shopify

Would recommend. As a business owner, finding reliable tools to streamline operations and enhance efficiency is paramount, and let me tell you, this platform exceeded all expectations. From the moment I integrated it into our system, the difference was remarkable. The user interface is incredibly intuitive, making the setup process a breeze. I was able to seamlessly connect our various sales channels and backend systems without any hassle.

Mystic Barrels

Nov 14, 2023 on Shopify

ChannelSale has been very supportive and responsive to extending our business to new channels (Etsy and Wayfair so far). Its simplified logistics to have all of the orders populating in Shopify. We have calls each week to make sure things are going smoothly, and they are quick to respond to any issues. They are eager to offer ideas and extend their services to more marketplaces which I will begin doing soon.

Display Technologies

Nov 07, 2023 on Shopify

Ive been using ChannelSale for almost 2 years now, and their support is head and shoulders above all other integrators (and I previously tried half a dozen). Their solution makes it super easy to expand your product portfolio to multiple sales channels, and extend your brand's reach while centrally managing everything through shopify. Their reporting and Industry knowledge has helped us compile actionable KPIs that have helped us grow our business significantly, in a simple intuitive way.

Unique Oils

Oct 30, 2023 on Shopify

I am having a very wonderful experience with ChannelSale. The ChannelSale Team has worked with me very diligently for months to migrate my products to eBay, Amazon, Walmart, Sears and many more marketplaces. I was using another marketplace that was causing me very bad issues and was also able to consolidate under one solution with ChannelSale. I have a Developer that meets with me weekly and they are available via email to assist with any issues I have. They respond and fix issues very fast.

Denali Home Collection

Apr 17, 2023 on Shopify

I've been working with the ChannelSale team for over 5 years and I can't say enough great things about the app and the team! They've always been very supportive and responsive to any questions, integration projects or problems. I don't think I've ever waited more than 5 minutes to get a response, no matter the day or time of day. It's truly best in class customer service! Their app and technology has streamlined our business when other apps were not helpful. This is a must have app for anyone selling on Shopify looking to integrate with a myriad of third party sales channels!

BlackBeltShop

Jul 18, 2019 on Shopify

Channelsale has been a great addition to my business. I have been using it for a couple of years now and it has helped me make thousands of $$ is sales while allowing me to integrate my shopify store with Walmart, Sears, Newegg, Google products and bings. When we add a new channel there is usually some issues but given time, the team at Channelsale always get my issued work out. Give them a try and give them some time because every stores challenges are different and it will take a week or 2 to get most channels tuned.