Customer reviews: ChannelSale

Develop by ChannelSale Software Services Inc.

<h3>What Merchants Think</h3> <p>Overall, merchants have a largely positive view of the ChannelSale app. Many users appreciate its reliability, extensive marketplace compatibility, and strong customer support. While some users have faced challenges, particularly related to integrating specific features, most merchants find ChannelSale instrumental in managing and streamlining sales across various platforms.</p> <h3>Key Strengths</h3> <ul> <li>Smooth integration with major marketplaces such as Amazon, Walmart, Wayfair, Etsy, eBay, and more.</li> <li>Proactive and responsive customer service, often getting praise for their support and quick issue resolution.</li> <li>User-friendly interface that simplifies the process of syncing orders and managing listings.</li> <li>Effective consolidation of sales channels under a single platform, enhancing operational efficiency.</li> <li>Extensive support in extending business to new sales channels.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Challenges with API integrations and perceived lack of transparency or detailed plans for complex requirements.</li> <li>Feedback on customer service communication not addressing detailed needs in a timely fashion for some users.</li> <li>Frustrations with specific customizations that could not be fulfilled or required inconvenient workarounds.</li> </ul> <h3>Final Thoughts</h3> <p>The ChannelSale app is generally well-regarded for its robust features, solid marketplace integrations, and excellent customer service which many merchants find indispensable. However, addressing its more complex integration issues and communication challenges could further increase its appeal. Overall, it remains a strong choice for businesses needing a comprehensive e-commerce management solution.</p>

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Reviews (50)

Overall rating

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What Merchants Think

Overall, merchants have a largely positive view of the ChannelSale app. Many users appreciate its reliability, extensive marketplace compatibility, and strong customer support. While some users have faced challenges, particularly related to integrating specific features, most merchants find ChannelSale instrumental in managing and streamlining sales across various platforms.

Key Strengths

Smooth integration with major marketplaces such as Amazon, Walmart, Wayfair, Etsy, eBay, and more.
Proactive and responsive customer service, often getting praise for their support and quick issue resolution.
User-friendly interface that simplifies the process of syncing orders and managing listings.
Effective consolidation of sales channels under a single platform, enhancing operational efficiency.
Extensive support in extending business to new sales channels.

Common Concerns

Challenges with API integrations and perceived lack of transparency or detailed plans for complex requirements.
Feedback on customer service communication not addressing detailed needs in a timely fashion for some users.
Frustrations with specific customizations that could not be fulfilled or required inconvenient workarounds.

Final Thoughts

The ChannelSale app is generally well-regarded for its robust features, solid marketplace integrations, and excellent customer service which many merchants find indispensable. However, addressing its more complex integration issues and communication challenges could further increase its appeal. Overall, it remains a strong choice for businesses needing a comprehensive e-commerce management solution.

DaRoAn

Apr 19, 2024 on Shopify

App does not work. Customer service is terrible. Sharing private data required when you install the app to try. Waste of Time !

ChronoAmerica

Mar 11, 2024 on Shopify

Respone to Vendor Statement: The rebuttal is exactly demonstrative of the problem. They cherry picked the facts to argue but they skipped the important facts. 1. Alroy determined it couldn't be done and emailed us the message. Then their own team called to argue he was wrong and a labor intensive work around with manual spreadsheet updates 12 times a day could be done... uhm no thank you. Our request has been and remains the same, can your software handle an API feed or does it have to be spreeadhseet... even today we got another argumentative email that maybe a partner API through Shopify they haven't mentioned in 25 days... exhausting. And our question was simple, if you can do it please tell us how you would do it and what is the cost.... day 25 no plan no quote but a lengthy argumentative rebuttal letter arguing why they aren't wrong for not providing a plan and a quote... 2. On 2/27 we have already walked through features we liked held the love demo session and said proceed I'd Alroy is so wrong, get us a cost so we can get it started if you csn do it. They can't. To quote them ",it has to be spreeadhseet with unworkable around" Notbsure why they are telling incomplete facts but when we said go ahead and shownusbthe plan andncost... as of 3/11 there i still no plan and no cost, no API from an unknown 3rd party. Look at this, a customer saying please show me a quote so I could pay you and they argue, ha! Because as we found out they couldn't do it. Alroy was right, they don't have a solution. That's fine. As we said we are moving on. But they are mad we told our experience. Hilarious. My best reccomendation is simply avoid them. Salestio or CED or anyone other than this will be easier. Because rather than arguing and emailing all they had to do was provide a plan and a cost... and they didn't. Exhausting... and the multiple calls today from Alroy demanding that we take down this review. Oh and their number calling from is 9176753267 as proof. Cool looking interface. Provided CS team data logins and access for API, inventory spreadsheets etc and did our demo. 2nd time we've looked at it. They stated maybe we can do API provide info and access and we will tell you. That was 2/15 when it started. 3/8 still hadn't been done. Alroy determined they cant do the API or the spreadsheet and rejected our product feed. But then 2 of their employees called disagreeing with Alroy and Najaf. And candidly the never answered all the questions. They kept circling back to we need to analyze the data... but they had 21 days to analyze it and never got anywhere and contradict each other. They also had advertised they could manage the listings but in this process they kept going back to we would have to do the spreadsheet uploads (which refresh 12 times a day) and deferred managing the listings to us reccomending that we hire more staff... so they really weren't serious about taking some of the listing management tasks. But in the end they couldn't account for what hadn't been done for 21 days and we have to move on with software providers who are ready for the market. Give them another year and they may he ready or possibly entertaining automation by then.