Reviews: Carts Guru

Customer reviews: Carts Guru

Reviews (23)

Overall rating

4.6

5

8
4
3

1
2
1

1

What Merchants Think

The overall feedback from merchants using "Carts Guru" is positive, with users appreciating the app's effectiveness in enhancing sales through SMS marketing and cart recovery strategies, despite some concerns regarding pricing and billing. Its customer service is frequently noted for being prompt and supportive.

Key Strengths

Effective SMS marketing and retargeting capabilities
Excellent customer service available anytime
Easy to set up and use, even during busy seasons
Supports multiple channels: SMS, email, and Facebook Messenger
Positive impact on sales and conversion rates

Common Concerns

Concerns about high pricing and old billing models
Issues with outdated plans and unauthorized updates
Misleading attribution model compared to other analytics tools

Final Thoughts

"Carts Guru" is a powerful tool for recovering abandoned carts and executing effective SMS marketing strategies. It receives commendation for its simplicity and excellent customer support. However, potential users should be mindful of its pricing and carefully review billing and attribution models to ensure they align with their business needs.

Paint Plot Australia

Apr 19, 2021 on Shopify

User beware. This company has purposefully left us on an outdated plan and upgraded our plan on that old system without our permission. We have ended up paying above 50c per text message recently. Because they have been charging us per email and not per SMS. They refuse to refund the money thus far. There are better alternatives such as Klaviyo sms. Which you can properly segment and create more advanced audiences on. Their attribution model is also misleading. I am not 100% sure how they calculate it but you should really compare it to your google analytics source / medium. As their in built attribution was 6x higher than Analytics last click. Beware.

Skye Sevens

May 11, 2020 on Shopify

This App is the number 1, I recommend everyone who is in search for SMS marketing. Best app ever. Customer is support one of the best. They are available anytime to help you. I'm so grateful for this app.

I Love My Pillow

May 05, 2020 on Shopify

My team loves this app. They have drastically improved our sales and conversion rate. Most importantly, they have FANTASTIC customer service - they respond promptly and effectively. I would most definitely recommend Carts Guru!

Woodstone

Feb 09, 2020 on Shopify

a bit expensive in compare to similar sms apps out there. even tough expensive , sms works well.....

J F M

Jul 22, 2019 on Shopify

I am very pleased, working well, easy to set up and easy to use and perfect help desk. Thank you, I will keep using

Malumali

Jun 17, 2019 on Shopify

Best app for SMS retargeting, abandoned cart and campaigns. No issues at all with the app! Best app for retargeting!

Waiākea Hawaiian Volcanic Water | Store

Jun 06, 2019 on Shopify

Great app for recovering abandoned carts. You can use email, SMS, and Facebook messenger. My only criticism was the cost of the old program ($49 pus 3.5% of sales), but with their new program that should go down significantly.

Brave & Bearded

May 21, 2019 on Shopify

Easy to install, still waiting on conversion but pretty positive with this one ! this was a recommendation

Happy Wax

Nov 09, 2018 on Shopify

Excellent! We were completely swamped during the Holiday season and wanted to upgrade our cart abandonment strategy but were a small company and did not have time to do all of the things we wanted. Carts guru met with us for 15 mins, listened to our strategy, and did all of the leg work themselves. We have tried a lot of cart abandonment tools on our Shopify website, for email - and especially text - this is a must have to increase revenue!

Elite Athletic Gear

Sep 17, 2018 on Shopify

The SMS feature has helped recover a fair amount of abandoned carts. Nice feature to our shop. Thanks.