CartConvert

Develop by CartConvert

$49

/ Month

Free plan available 14 Days Free Trial

Live human messaging enabled to re-engage abandoned carts

Live sms

Re-engage carts

Answer questions

P2p messaging

About CartConvert

Launched Nov 28, 2023

Built by CartConvert

Email :

[email protected]

Address

82 Wendell Ave, Ste. 100, Pittsfield, MA, 01201, US

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Description

Our Team of P2P messengers can reach out to abandoned checkouts compliantly through live SMS.

Our team of live agents use person to person SMS messaging to connect with shoppers and answer any questions that shopper may have that's holding them back from purchasing. I.e. shipping, discounts, etc.

Answer common questions about your products through one to one personal text.
P2P Messaging enabled to re-engage abandon carts.
Our team of Live Agents act as an extension of your team.

Pros

Live human agents provide personalized interaction with customers
Effective in re-engaging abandoned shopping carts by addressing customer concerns
Allows for quick communication through SMS to answer common questions like shipping and discounts
Agents work as an extension of the retail team, potentially reducing workload for in-house staff

Cons

Reliance on live agents might incur higher operational costs
The effectiveness is dependent on the responsiveness and quality of the live agents
Potential privacy concerns as shoppers receive personal text messages
Limited to addressing only common concerns; complex queries may still require additional support