Reviews: Yagi Order Cancellable

Customer reviews: Yagi Order Cancellable

Reviews (41)

Overall rating

4.9

5

13
4

1
3
2
1

What Merchants Think

The "Yagi Order Cancellable" app is generally well-received by merchants for its ability to streamline order cancellation processes, significantly reducing the workload on customer service teams. Many users have highlighted how it empowers customers to independently cancel orders, thereby enhancing customer satisfaction. While the initial setup process has been described as somewhat cumbersome by a few, the outstanding customer support often mitigates these challenges, providing quick responses and effective solutions.

Key Strengths

Reduces workload for customer service teams.
Enhances customer satisfaction by enabling self-service cancellations.
Quick and proactive customer support, particularly from Axel.
Ability to initiate refunds and notify merchants of cancellations instantly.
Easy setup and customization options.
Integrates well with Shopify and offers additional features through Flow.

Common Concerns

The initial setup can be cumbersome and confusing.
An account with existing orders is required for the setup, which is not always clear upfront.
Some concerns about the lack of clarity in instructions and field descriptions.

Final Thoughts

Overall, "Yagi Order Cancellable" is regarded as a highly useful app for merchants looking to provide a robust self-service option for order cancellations. It is praised for its efficiency, ease of use, and excellent customer support. Despite minor installation hurdles, the app's benefits and the responsive support team have secured its place as a valuable tool in the e-commerce toolkit.

Sheep Impact

Sep 22, 2024 on Shopify

Hopefully, a useful app, but installation was a letdown / cumbersome process on 4 fronts 1) Sometimes, the explanations weren't clear, e.g., the benefits (or not) or adding text on buttons. If the field says "Please Refresh" - why isn't this pre-inserted, anyway? "'Cancel Column Cannot Cancel Text' - The text shown for the cancel column, if the order cannot be cancelled" <--- what to put here? Leave blank (to a default) 2) Where fields or items are located on the page, there is only a screen shot of what you need to click, as opposed to where it sits on the page - e.g. 'add block' appears in the 'Sections' section of the page, as opposed to the default 'Theme Settings' where the page lands 3) In part, our fault for missing this first time round, but although support FAQ mentions it hidden away, "Q. Do I need to have customer account enabled to use Cancellable app? You do not need to have customer accounts enabled to use Cancellable. If you don't have customer accounts enabled, you can skip the customer account page installation step." -- it's not until midway through the installation, it asks to you to login to an account where orders have already been placed. We have not yet launched, so we did not have an account we can login to where orders already exist. Having then created an account, WITH password, just for this purpose, and placed an order, complete with credit card info. This could at least be a more obvious warning BEFORE purchasing ("Please note, you need to have active customer accounts to complete full installation of this App). 4) It seems you cannot select an alternative email address to which to have Cancel notifications sent - it defaults to the store-registered one. Unless we've missed this - please advise... The Customer Account requirement was an annoyance. Took me 30+min instead of what I thought would be 5 minutes at tops. Otherwise it seems really straightforward, and hopefully not needed... UPDATE: Post initial 3-star review - they immediately reached out to acknowledge where they could do better, and offered to change my registered e-mail address Appreciative of the good customer service. The App does what it says.