Brandwise: AI Customer Service

Develop by Shopify

$49-$269

/ Month

7 Days Free Trial

AI-driven helpdesk for seamless customer service & social media management.

In-depth analytics

Automatic ticket resolution

Unified inbox management

Ai comment moderation

Order and shipping access

About Brandwise: AI Customer Service

Launched Mar 31, 2025

Built by Shopify

Address

20-22 Wenlock Road, London, England,, London, ENG, N1 7GU, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Provide instant customer service with AI. Handle email, social media, & live chat in a unified inbox

Brandwise is an all-in-one helpdesk built for AI. Our advanced AI automatically resolves CS tickets, hides negative comments on your social ads, and responds to social comments & DMs with accurate brand info. Access order and shipping details, process refunds, and unlock in-depth analytics for your entire team. Save hours, win more customers, and empower your team with Brandwise.

Unified inbox: email, live chat, IG, FB, and TikTok
AI Agent: resolves tickets automatically with accurate brand & order info
AI Comment Moderation: automatically hide negative/spam comments on your ads
View order info, shipping details, & process refunds directly in your inbox
In-depth analytics for your entire organization and individual team members

Pros

AI-driven helpdesk for seamless customer service and social media management.
Automatically resolves customer service tickets, saving time and resources.
Automatic hiding of negative comments on social ads enhances brand image.
Responds to social comments and DMs with accurate brand information, improving customer experience.
Provides access to order and shipping details, streamlining customer inquiries.
Ability to process refunds directly within the app for efficiency.
In-depth analytics for the entire organization and individual team members supports data-driven decision-making.
Unified inbox for managing emails, live chats, and social media platforms (IG, FB, TikTok) increases convenience.

Cons

Potential issues with AI accuracy in understanding certain customer inquiries.
Over-reliance on AI may lead to less human interaction, potentially impacting customer satisfaction.
Automated hiding of comments could be perceived as non-transparent moderation by customers.
Limited information on integration capabilities with other existing systems.

Top Helpful Reviews

Uberious Goods

Jun 13, 2025 on Shopify

Honestly a great app 5/5. It replaced my overpriced Gorgias email, and even could and can replace your VAs. The most powerful and greatest feature is the email automation. I was tired of responding to so many negative and spammy SEO marketers. Brandwise solved that for me. Pros - Price-friendly - Powerful AI automation. Brandwise > Gorgias - Fights against trolls on posts and scammers/spammers Cons - Was some minor email duplication around June 6, 2025 glitches, but they seem to have been fixed as of writing this review

Devon Wick Candle Co. Limited

Jun 13, 2025 on Shopify

We’ve been using Brandwise for nearly a year to monitor comments, and it’s been a game-changer. It’s saved us countless hours. The customer service features are excellent, and it’s refreshing to finally see an AI-powered CS platform that actually delivers. Excited to see how it continues to evolve!