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Customer reviews: ZenBox: Bundle Builder

Develop by Staytuned

Reviews (179)

Overall rating
4.4

What Merchants Think

Merchants generally appreciate "ZenBox: Bundle Builder" for its comprehensive functionalities and customizable features that enhance sales and customer interactions. It has significantly benefited businesses targeting personalized and festive sales by simplifying custom bundle creation. However, some users have faced technical challenges and varying support experiences.

Key Strengths

  • Facilitates creation of customizable gift bundles and boxes.
  • Boosts average order value and enables personalized customer experiences.
  • Integrates seamlessly with Shopify, including discount and pricing adjustments.
  • Robust and helpful customer support praised by many users.
  • User-friendly and offers extensive customization options aligning with business branding.

Common Concerns

  • Initial setup can be time-consuming.
  • Occasional technical glitches and limitations with third-party integrations.
  • Mixed experiences with customer support responsiveness in resolving complex issues.
  • User interface could be more intuitive for some users.

Final Thoughts

Overall, "ZenBox: Bundle Builder" is highly regarded among merchants who utilize its features effectively to enhance their e-commerce offerings. Though some areas of improvement exist, notably in technical support and interface design, the app remains a valuable tool for businesses seeking to offer personalized shopping experiences.

DIAMOND MODE

Mar 16, 2025  on Shopify

Euclid Farms

Aug 01, 2024  on Shopify

Edited from 1 star: Our business encountered some very frustrating issues with the app that have recently been resolved. The process was lengthy due to back and forth communication and trying to determine which side the issue was on. I initially wasn't happy with the responses we got from Bundle Builder requesting help. That being said, as soon as Hannes from the customer service team reached out it really turned things around. He was very on top of communicating with me about timelines and how they were working behind the scenes to figure out the issues. Ultimately it was a long process to get there, but I did feel that he genuinely cared about helping us out. I still find that the user interface isn't the most straightforward, but we will continue to use Bundle Builder, as I'm much more confident in the customer service we received - it made all the difference.

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