What Merchants Think

Merchants generally have a positive perception of Boxify, appreciating its efficiency in calculating accurate shipping quotes, its ease of use, and its superior customer support. The app has proven to be a vital tool for many businesses dealing with complex shipping needs, enabling them to optimize their shipping strategies and reduce errors. However, there are a few concerns raised, particularly about subscription management and initial setup issues.

Key Strengths

• Accurate and efficient shipping quotes for complex shipping needs.
• High-quality and responsive customer support, especially highlighted by Dave from Boxify.
• Ease of setup and integration for merchants with a large product catalog.
• Helps streamline and speed up the packing process by recommending box sizes.
• Flexibility in handling multiple shipping zones and rate adjustments.

Common Concerns

• Issues with continued billing even when the service is not actively in use.
• Potential disruption if not subscribed to a plan after a free trial ends.
• Dependency on Boxify for shipping calculations may lead to business disruptions if not correctly managed.
• Occasional issues or lack of automatic continuation from free trials to paid plans noted.

Final Thoughts

Overall, Boxify receives high marks from its users for functionality, accuracy, and customer support. It is particularly valuable for businesses with complex shipping requirements. However, users should be mindful of subscription management to avoid unexpected charges, and ensure proper setup to leverage the app fully. Despite some billing concerns, the app is widely recommended as an essential tool for many Shopify merchants.