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Customer reviews: BTA Appointment Booking App

Reviews (350)

Overall rating
4.7

What Merchants Think

The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.

Key Strengths

  • Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
  • Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
  • Comprehensive features that support diverse business needs, including classes, events, and rentals.
  • Highly customizable, allowing businesses to tailor functionalities to specific needs.
  • Reliable and efficient in handling large volumes of booking transactions.

Common Concerns

  • Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
  • User experience issues such as inaccessible booking widgets and occasional login problems.
  • Pricing concerns related to additional charges for certain features, such as API access.
  • Technical glitches and the need for improvements in handling bookings smoothly.
  • Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.

Final Thoughts

The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.

Rent & Renew

Jul 01, 2024  on Shopify

Our site has not launched yet, but the support in getting it there has been fantastic. Other providers pretend to offer the vital functions that this app actually offers. Will feedback more as we progress.

Only Designer Hire

Jun 27, 2024  on Shopify

The Book that App Team are always so prompt with responding & resolving my question! Really easy platform to use, I've never had any issues at all - highly recommend

Relais Plein Air

Jun 26, 2024  on Shopify

Even though the app is not always straightforward, help desk is great, fast answers and great answers, which makes it a great solution for our rental and outdoors activities shop. Special thanks to D'Angelo and Jao for their support.

Whiskers N Paws

Jun 24, 2024  on Shopify

We have been using BookThatApp for 5 years for scheduling our pet services and we are very happy with it. The app is feature-rich and supports easy customization through snippets, allowing us to present the booking feature on our website to suit various use cases. The support team is very responsive and top-notch. We look forward to more features and enhanced stability under their new management.

haebom

Jun 24, 2024  on Shopify

Our requirements were pretty demanding, and BTA was the only app that met most of them. With my limited development knowledge, I was able to implement the features we needed, and the team at BTA provided fast and friendly support.

Ethos Studios

Jun 24, 2024  on Shopify

They have an outstanding customer service. I really appreciate the support I received from Joao R. He's so good! He solved my issue really quick. Highly recommended app!!!

Chestnut Ridge Sewing

Jun 23, 2024  on Shopify

I am very happy with using BTA to schedule classes. They are also very prompt and helpful to answer any questions. D'Angelo's help and Customer Service are over the top! Definitely a 5 star!

Collision Advice

Jun 23, 2024  on Shopify

BTA support folks have been very responsive and helpful! It's nice to have real people responding knowledgeably about their product!

Breasy

Jun 19, 2024  on Shopify

I tested a lot of booking apps and this one its one of the best! Additionally their support team is very friendly and helpful.

UK Beauty Schools

Jun 06, 2024  on Shopify

Outstanding customer service from João R. Every time I have an issue, we always find a solution. Keep up the great work!

Yokkao Thailand Store

Jun 06, 2024  on Shopify

This app is great! Seriously, their customer service is top-notch—super quick responses and genuinely helpful.

SerenitywithSarah

May 30, 2024  on Shopify

I have tried many booking apps and BTA just works. Setup is intuitive and the product page calendar booking option is great for my clients. Customer support is easy to get a hold of and very helpful.

Hill Country Weavers

May 29, 2024  on Shopify

We use BTA to schedule classes for our yarn shop. It's very easy to use, but if we ever have questions, their support is second to none! Highly recommend!

Daylyn Boutique and Wellness

May 28, 2024  on Shopify

Customer service is amazing !!

Brooklyn Craft Company

May 27, 2024  on Shopify

BTA truly has the best customer service. They are so quick and communicative anytime I need something shifted internally.

sonoyou.es

May 27, 2024  on Shopify

The only app int he market suitable for product rental (and for many other types of appointments but I speak about what I do) the are continuously developing new features and have a pretty solid customer support to help you with almost anything. Been using BTA for almost 3 years now and it is a nice solution for renting products allowing for multiple customisation and configuration that other apps does not.

e-dress

Apr 22, 2024  on Shopify

Very good and reliable customer service! I am very satisfied!

SORATOBU tufting studio

Apr 09, 2024  on Shopify

When we had a problem they were quick to respond via chat, very nice.

Do Good Sports Club

Apr 03, 2024  on Shopify

The app is pretty easy to use, for us and for our customers. Customer service and chat have been amazing.

Sanibel Candle Company

Apr 02, 2024  on Shopify

Out of all the Reservation apps we have tried this one is the best for the price. The tech support is great! With that said I wish I didn't need to use them as much as I do. Thats the only downer.

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