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Customer reviews: BTA Appointment Booking App

Reviews (344)

Overall rating
4.8

What Merchants Think

The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.

Key Strengths

  • Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
  • Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
  • Comprehensive features that support diverse business needs, including classes, events, and rentals.
  • Highly customizable, allowing businesses to tailor functionalities to specific needs.
  • Reliable and efficient in handling large volumes of booking transactions.

Common Concerns

  • Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
  • User experience issues such as inaccessible booking widgets and occasional login problems.
  • Pricing concerns related to additional charges for certain features, such as API access.
  • Technical glitches and the need for improvements in handling bookings smoothly.
  • Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.

Final Thoughts

The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.

Connected Stitches Yarn & Fiber Shop

Nov 17, 2024  on Shopify

This app has made booking for classes and events I host in my shop SO much easier. It integrates with shopify classes I create and then the calendar populates on my website. It has saved me hours of configuring and time. The help and chat feature is great, I feel like I get help almost immediately and customer service is awesome.

Pro Dive Central Coast

Nov 14, 2024  on Shopify

The app works really well for us and suits our needs. Support is fantastic, just had an issue, got into a chat and the problem was solved inside of 10 minutes. Would totally recommend this app.

Chez-el

Nov 12, 2024  on Shopify

Très bon support en ligne via chat. Je recommande

Clay Casa

Nov 11, 2024  on Shopify

We are very happy with BTA for our party bookings at our paint-your-own pottery studios! Plus, the support is great! Sisco specifically has been super helpful as we tweak the functionally of BTA as we grow!

High-End Hire

Nov 05, 2024  on Shopify

Amazing service and support is excellent! Any query is addressed so effeciently!

SymbiOp Garden Shop

Nov 03, 2024  on Shopify

The BTA support team has been super helpful anytime we've had an issue come up with our website in relation to class bookings. D'Angelo has always been timely to respond, as well as always providing some form of troubleshooting that has fixed the problem entirely or supported us in getting resolving major needs.

Koria Events Oy

Oct 31, 2024  on Shopify

Good customer service!

Rent Club

Oct 31, 2024  on Shopify

Very good app and support is very quick and helpful!

Norvajärven koirametsä

Oct 23, 2024  on Shopify

Support team has been great! Have been helping finding solutions that work with our needs. Great app.

marcelsculinaryexperience

Oct 09, 2024  on Shopify

We are using BTA on our websites for 2 different stores and couldn’t be happier. The app is easy to use and integrate into your website without needing to know programming. In addition to being a great app, the customer service is amazing. Support team responds quickly and continues checking in with you until your issue is resolved. D’Angelo has been exceptionally supportive with the many questions we submit.

Woodrow Studios

Oct 08, 2024  on Shopify

Tech support an absolute dream to deal with, got me set up and understood exactly what i needed within minutes

Cult Crush

Oct 01, 2024  on Shopify

Extremely Helpful!

Trip Store

Sep 29, 2024  on Shopify

I can say for sure that BookThatApp has the best support I have ever encountered. It responds quickly and even makes the settings you need. Simply magic! On other sites, at best, you will be answered by a useless bot. The application is very flexible and can be easily customized for any task. The only thing that bothers me is that I need to pay for each booking, even if this booking was created on the Airbnb website and using calendar synchronization, BookThatApp considers it created and protected as payment. This is a very daring decision - to take money for the fact that Airbnb tried to sell my property))

Halcyon Games

Sep 24, 2024  on Shopify

Easy to use, plus support is helpful and quick to respond!

My Store

Sep 23, 2024  on Shopify

É o melhor App que existe, estou muito satisfeito, excelentes profissionais e um apoio ao cliente 5 estrelas!

London Christmas Tree Rental

Sep 18, 2024  on Shopify

João. Super helpful. I just couldn't figure something out but they were very helpful. Understandable language and graphics to explain the fix. Very much appreciated- thank you

Kalevala

Sep 17, 2024  on Shopify

Thank you for your help in chat and fast problem solving! I had a few questions and all was solved in a minute!

Wellington Chocolate Factory

Sep 17, 2024  on Shopify

Amazing app, does just what we need it to do! We have over 100 people book tours a week with this app.

Otaru arch オタルアーチ

Sep 15, 2024  on Shopify

Made Sewing Studio

Sep 12, 2024  on Shopify

I've been using this app with Shopify for almost 10 years, and I love it. The customer service is the best. They are so patient and work me through even the most basic stuff to make my booking system work well for my students. I've never had a bad experience with their customer service team. Shout out D'Angelo!

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