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Customer reviews: BTA Appointment Booking App

Reviews (363)

Overall rating
4.8

What Merchants Think

The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.

Key Strengths

  • Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
  • Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
  • Comprehensive features that support diverse business needs, including classes, events, and rentals.
  • Highly customizable, allowing businesses to tailor functionalities to specific needs.
  • Reliable and efficient in handling large volumes of booking transactions.

Common Concerns

  • Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
  • User experience issues such as inaccessible booking widgets and occasional login problems.
  • Pricing concerns related to additional charges for certain features, such as API access.
  • Technical glitches and the need for improvements in handling bookings smoothly.
  • Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.

Final Thoughts

The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.

SymbiOp Garden Shop

Nov 03, 2024  on Shopify

The BTA support team has been super helpful anytime we've had an issue come up with our website in relation to class bookings. D'Angelo has always been timely to respond, as well as always providing some form of troubleshooting that has fixed the problem entirely or supported us in getting resolving major needs.

Koria Events Oy

Oct 31, 2024  on Shopify

Good customer service!

Rent Club

Oct 31, 2024  on Shopify

Very good app and support is very quick and helpful!

Norvajärven koirametsä

Oct 23, 2024  on Shopify

Support team has been great! Have been helping finding solutions that work with our needs. Great app.

marcelsculinaryexperience

Oct 09, 2024  on Shopify

We are using BTA on our websites for 2 different stores and couldn’t be happier. The app is easy to use and integrate into your website without needing to know programming. In addition to being a great app, the customer service is amazing. Support team responds quickly and continues checking in with you until your issue is resolved. D’Angelo has been exceptionally supportive with the many questions we submit.

Woodrow Studios

Oct 08, 2024  on Shopify

Tech support an absolute dream to deal with, got me set up and understood exactly what i needed within minutes

Cult Crush

Oct 01, 2024  on Shopify

Extremely Helpful!

Trip Store

Sep 29, 2024  on Shopify

I can say for sure that BookThatApp has the best support I have ever encountered. It responds quickly and even makes the settings you need. Simply magic! On other sites, at best, you will be answered by a useless bot. The application is very flexible and can be easily customized for any task. The only thing that bothers me is that I need to pay for each booking, even if this booking was created on the Airbnb website and using calendar synchronization, BookThatApp considers it created and protected as payment. This is a very daring decision - to take money for the fact that Airbnb tried to sell my property))

Halcyon Games

Sep 24, 2024  on Shopify

Easy to use, plus support is helpful and quick to respond!

My Store

Sep 23, 2024  on Shopify

É o melhor App que existe, estou muito satisfeito, excelentes profissionais e um apoio ao cliente 5 estrelas!

London Christmas Tree Rental

Sep 18, 2024  on Shopify

João. Super helpful. I just couldn't figure something out but they were very helpful. Understandable language and graphics to explain the fix. Very much appreciated- thank you

Kalevala

Sep 17, 2024  on Shopify

Thank you for your help in chat and fast problem solving! I had a few questions and all was solved in a minute!

Wellington Chocolate Factory

Sep 17, 2024  on Shopify

Amazing app, does just what we need it to do! We have over 100 people book tours a week with this app.

Otaru arch オタルアーチ

Sep 15, 2024  on Shopify

Made Sewing Studio

Sep 12, 2024  on Shopify

I've been using this app with Shopify for almost 10 years, and I love it. The customer service is the best. They are so patient and work me through even the most basic stuff to make my booking system work well for my students. I've never had a bad experience with their customer service team. Shout out D'Angelo!

Gold Mobility Scooters of Orlando LLC.

Sep 10, 2024  on Shopify

Amazing customer service team. Always able to tackle the issue and point me in the right direction while making understanding easy. D'Angelo has been the best to work with! Also the app easily integrates onto your shopify store making this a seamless experience.

My Store

Sep 10, 2024  on Shopify

I have used this application for numerous clients now with different use cases. The support received via the live chat is the best I've ever experienced, all support staff are amazing. Thanks for the brilliant app & support that comes along with it!

Home Love Events

Sep 09, 2024  on Shopify

Customer service is incredible! I haven't experienced service like this in so long. They respond so quickly, and it's an actual human. I've used lots of apps on the Shopify platform and have never experienced customer service like this.

NewMakeIt - York Region Makers

Sep 08, 2024  on Shopify

YOKKAO TH

Sep 08, 2024  on Shopify

Book That App (BTA) is fantastic! The support team is super helpful and solves problems quickly. Their fast and friendly service makes everything run smoothly. Highly recommended! Thanks, BTA, for all your great help!

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