Reviews: BTA Appointment Booking App

Customer reviews: BTA Appointment Booking App

Reviews (554)

Overall rating

4.7

5

113
4

6
3

1
2

3
1

3

What Merchants Think

The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.

Key Strengths

Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
Comprehensive features that support diverse business needs, including classes, events, and rentals.
Highly customizable, allowing businesses to tailor functionalities to specific needs.
Reliable and efficient in handling large volumes of booking transactions.

Common Concerns

Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
User experience issues such as inaccessible booking widgets and occasional login problems.
Pricing concerns related to additional charges for certain features, such as API access.
Technical glitches and the need for improvements in handling bookings smoothly.
Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.

Final Thoughts

The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.

Skye College

Jan 22, 2025 on Shopify

After trying countless booking apps to manages a school bus service, this was by far the most comprehensive and easiest to work with. The customer service is very helpful and quick.

Catrin Skott Art

Jan 12, 2025 on Shopify

Thank you for your proffessional help.

noellesalon

Jan 09, 2025 on Shopify

Excellent experience, I have been using the app for my salon for almost 2 years and I love it. They are very responsive to my business and truly care about my success. Highly recommend.

Payless Janitorial

Dec 23, 2024 on Shopify

I contact support and help me install the widgets within minutes. They have great customer services and a great system

Locked and Loaded Training Center

Dec 02, 2024 on Shopify

Incredible support! Always helpful and patient and make sure it get's done right. Don't ever feel like you can't reach out to them! They're great!

Nakame 03

Nov 28, 2024 on Shopify

If you have any questions, they are quick to support you via chat.

Lillestrøm Utleie AS

Nov 26, 2024 on Shopify

Super app, easy to customize and D'Angelo is such a helpful agent!

Cake Design Granby

Nov 26, 2024 on Shopify

J'ai recu de l'assistance par Clavardage de d'Angelo et il a su immédiatement m'aider à ajuster une programmation..en francais en plus :) Merci beaucoup. Très satisfaite du service!

Rosa nigrum

Nov 24, 2024 on Shopify

Excellent product and an outstanding support team. I’m extremely satisfied and would highly recommend it to others.

Mama-Cocco

Nov 20, 2024 on Shopify

Great app and nice support on Premium.

All Fired Up Winter Park

Nov 19, 2024 on Shopify

BTA support is great! I had an issue and DeAngelo fixed it within minutes of me initiating the chat!

Three Palms Travel Co

Nov 19, 2024 on Shopify

Great App, offers so much variety on what you need for your own personal business, would 100% recommend :)

Connected Stitches Yarn & Fiber Shop

Nov 17, 2024 on Shopify

This app has made booking for classes and events I host in my shop SO much easier. It integrates with shopify classes I create and then the calendar populates on my website. It has saved me hours of configuring and time. The help and chat feature is great, I feel like I get help almost immediately and customer service is awesome.

Pro Dive Central Coast

Nov 14, 2024 on Shopify

The app works really well for us and suits our needs. Support is fantastic, just had an issue, got into a chat and the problem was solved inside of 10 minutes. Would totally recommend this app.

Chez-el

Nov 12, 2024 on Shopify

Très bon support en ligne via chat. Je recommande

Clay Casa

Nov 11, 2024 on Shopify

We are very happy with BTA for our party bookings at our paint-your-own pottery studios! Plus, the support is great! Sisco specifically has been super helpful as we tweak the functionally of BTA as we grow!

High-End Hire

Nov 05, 2024 on Shopify

Amazing service and support is excellent! Any query is addressed so effeciently!

SymbiOp Garden Shop

Nov 03, 2024 on Shopify

The BTA support team has been super helpful anytime we've had an issue come up with our website in relation to class bookings. D'Angelo has always been timely to respond, as well as always providing some form of troubleshooting that has fixed the problem entirely or supported us in getting resolving major needs.

Koria Events Oy

Oct 31, 2024 on Shopify

Good customer service!

Rent Club

Oct 31, 2024 on Shopify

Very good app and support is very quick and helpful!