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Customer reviews: BTA Appointment Booking App

Reviews (350)

Overall rating
4.7

What Merchants Think

The "BTA Appointment Booking App" receives predominantly positive feedback from businesses using it for booking and scheduling needs across various industries. Merchants appreciate the app's powerful functionality, ease of integration, and especially commend its outstanding customer support. While most users express satisfaction with the app's features and benefits, a few have reported occasional technical challenges and wish for improvements in user-friendliness.

Key Strengths

  • Excellent customer service, highlighted by timely, friendly, and solution-oriented support, especially by team members like D'Angelo and Sisco.
  • Easy integration with platforms such as Shopify, facilitating seamless booking experiences for end-users.
  • Comprehensive features that support diverse business needs, including classes, events, and rentals.
  • Highly customizable, allowing businesses to tailor functionalities to specific needs.
  • Reliable and efficient in handling large volumes of booking transactions.

Common Concerns

  • Some users find the admin dashboard confusing, and the setup process not entirely intuitive.
  • User experience issues such as inaccessible booking widgets and occasional login problems.
  • Pricing concerns related to additional charges for certain features, such as API access.
  • Technical glitches and the need for improvements in handling bookings smoothly.
  • Lack of comprehensive tutorial materials for easier self-guided setup and troubleshooting.

Final Thoughts

The "BTA Appointment Booking App" is widely regarded as an effective and robust tool by users across different sectors, with its top-tier customer support standing out as a signature feature. Though there are areas for improvement, particularly regarding user-friendliness and technical robustness, its customizable features and efficient integration capabilities make it a valuable asset for businesses needing reliable booking solutions.

CURIO Art Studio

Sep 30, 2025  on Shopify

We are a smaller art studio that offers a lot of classes with online registration and have been using the app for about 4 years. This app has been perfect for what we have needed. It allows us to capture all the necessary questions we need when having clients register, it sends reminders and allows us to email a group all at once about the event. Not only do we book classes we also book private events, and this App generated a calendar we can place on our website allowing community members to see what is occurring on different days. Anytime I have had an issue their support team has quickly helped to resolve the issue and show me what I can do moving forward. I highly recommend the app.

The Studio On Main Pilates & Yoga

Sep 11, 2025  on Shopify

Been using BTA for quite some time. Very easy to use, and if you ever find that you don't understand something or need to figure out a way to get something to work, the Chat function is always there and they're very responsive and helpful. Super handy and also easy for my clients to use on the website!

FahrMii

Sep 08, 2025  on Shopify

Cove & Co.

Sep 02, 2025  on Shopify

I have been using BookThatApp for a few months now, and it’s a great app. Aside from the app itself and the features I’ve been enjoying overall, I want to give special mention to the support team. We have several consultants using the app for bookings, which means we often have a wide range of queries that require assistance. Honestly, BookThatApp has one of the top three support teams I’ve ever worked with. They are incredibly helpful, quick to respond, and provide detailed, thoughtful support. You can really see the effort they put into helping you find a solution. Thank you so much to the BookThatApp support team, we truly appreciate both your app and your excellent service.

Cigno Nero

Aug 27, 2025  on Shopify

The support is super fast and great. They solved my issue with so much ease and also booked a 1:1 call to help me better. Thanks once again.

myethnicrentals

Aug 18, 2025  on Shopify

BookThatApp is a fantastic app – easy to use, reliable, and perfect for managing bookings. The customer service is top-notch, always quick to respond and very helpful. Highly recommend!

石徹白洋品店

Aug 07, 2025  on Shopify

コロナ禍のときに、来店予約を受け付ける必要が生じて導入。「カートをスキップして予約できる」という手軽さに魅力を感じて使い始めました。 以来、3年使い続けています。 その後、無料の来店予約、有料の体験予約、複数日にわたる有料の宿泊予約と、活用の範囲が広がってきましたが、その高機能さと柔軟さがすごいなと思います。 複雑なことをやろうとすると設定はちょっと難しいのですが、奥深いアプリだと思いました。まだまだ機能を使いこなせてないような気がしています。 サポートも迅速で充実しています。

Drive Style GearShop

Jul 14, 2025  on Shopify

As a first-time Shopify developer setting up booking systems, BookThatApp (by Zetya) has been a standout,feature-rich, intuitive, and backed by exceptional support.

Domaine d'Ardhuy

Jul 01, 2025  on Shopify

Gros point fort : le support technique d'aide (assistance client) de l'application fonctionne très bien, les réponses sont réactives et efficaces. Merci !

Aber Falls Distillery

Jun 09, 2025  on Shopify

Sisco on the live chat was such a massive help, and was available immediately for my query. Thank you Sisco for your friendly and helpful manner. My query was resolved efficiently

Galerie

Jun 02, 2025  on Shopify

Très réactif pour aider super hotline

Energeticas

May 27, 2025  on Shopify

Great app with a lot of functionalities, easy to integrate with Shopify shops and also support the use of services. The support has been very good as well

COZUMEL EXPERTS

May 14, 2025  on Shopify

Es lo que buscaba para una tienda de Tours vacacionales y el soporte que brindan es de lo mejor, la recomiendo ampliamente

The Queen's Lace

May 05, 2025  on Shopify

We have used BTA for over 3 years and it's the only booking app we have ever used. Simple to set-up and very good interface on the customer side and on the store side. Customer support is extremely responsive and any issues are quickly resolved. My one wish is that there is a way for google analytics to integrate with the app. As soon as a customer begins the booking process on the BTA side, we lose side of customer conversions.

Kitchen 1B

Apr 25, 2025  on Shopify

Great app! It helps our business to customize using their app. Fast and Awesome Customer Service!

Golf Vault

Apr 22, 2025  on Shopify

Joao was an incredible help to us when we experienced an issue with our website usability. He was clear, concise, and timely, successfully helping us solve our issue.

ATCO's Community Equipment Program

Apr 17, 2025  on Shopify

The App itself is very easy to set up and use. I've used other apps and this one has impressed me the most, and given me the ability to customize almost everything for our store. The BTA team is incredible to work with. I've ran into issues twice so far, that the BTA team was very quick to respond and were able to address the problems.

SLB Norway Welfare & Sports Club

Apr 15, 2025  on Shopify

Fantastic support with those guys, they reply to any issues within SECONDS. Keep it up!

SOCOTEC UK Limited

Apr 09, 2025  on Shopify

Great app and support very efficient

LA GALANA

Apr 01, 2025  on Shopify

I have been using BookThatApp for over 3 years and am very satisfied. Reliable and offers many options.

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