The BON team is amazing! As a new business, I began building my online store on Shopify with absolutely no knowledge or experience. Among the various apps I considered introducing, I chose BON Loyalty. Because I lacked even the most basic understanding that most people have, I often found myself struggling with various settings. During those times, Sienna kindly and patiently explained everything to me in a way that even a complete beginner like myself could understand. Her cheerful and friendly support also gave me encouragement when I felt overwhelmed by unfamiliar tasks, and I truly felt supported mentally as well. Furthermore, seeing how quickly and thoroughly the team responded—investigating the causes of issues, providing solutions, and presenting easy-to-understand resources with images—made me realize how competent the whole team is. I believe I was able to successfully open my store this month thanks to all of you. I am truly grateful. Thank you so much for supporting an inexperienced Japanese beginner like me. I look forward to continuing to use your app and working with you in the future!

Brilliant app and incredibly friendly and supportive staff. Our customers find the user experience easy and intuitive. Mila in particular has been incredibly helpful and nothing has been too much to ask! Would recommend!

excellent service , thank you Cara

great app and jean is awesome!

Very responsive service, a big thank you to Mila

Hazel helped me set up and get going. I needed some custom items as well and she was able to get me in touch with devs Small update: They again helped me today set up my VIP Tiers. There were a few syncing issues, so they are fixing those quickly. They are also building me a custom VIP experiance, Customer service is out of the world. When you have an app and can contact CS 24 hours a day, that is a HUGE bonus

GREAT APP AND GREAT ASSISTANCE BY Courtney

I had a great experience with the customer service Sienna who assisted me. She was incredibly helpful, patient, and knowledgeable in answering all my questions. Her friendly attitude and clear communication made the entire process smooth and stress-free. I truly appreciate her support and professionalism. Thank you for the excellent service!

Great customer service. Very fast and always ready to help. Sienna was great!

The customer support is efficient and helpful. Using the app has also been a smooth process. I was assigned to Hazel and she was very cheerful and prompt in her responses!

I've been working with Mila and Cara on helping me to set up this app, they were amazing! So fast at responding and professional. Thank you so much! I love this app.

Thanks Sienna for helping us setting up the app!

Easy set-up and customer service is helpful!

I got support from Maandy – super fast replies and excellent customer service. Everything was sorted out within minutes.

Hazel was amazing—very professional and quick to respond. She made solving my issue so easy!

I have chosen Bon Loyalty for their brilliant features of offering different languages ​​and currencies and integrating with POS, so that we can also offer customers to use the loyalty program in our store. I am not super technical but I was able to set up most of it myself and the rest together with Bon's incredibly amazing team. The team at Bon is far beyond the ordinary. Mila, Courtney, Mia, Sienna, Hazel and Maandy have been absolutely amazing and very patient in helping me with all my many questions and believe me there have been many. They follow up on everything and they always work to find solutions. With their help we now have the best and most beautiful loyalty program. There are still a few small adjustments Bon can make to the POS to make it work optimally. For example, when a customer exchanges their goods, points are deducted for the goods they return but the customer does not get points for the new goods they exchange. But that is something they are working on solving. I am incredibly happy to be able to offer my customers a great and professional loyalty program and I look forward to working with it in the future. If you are looking for a loyalty program, then Bon Loyalty is the one you should choose in my opinion. I can only give 5 stars but if I could I would give 10. my warmest recommendations.

Great app so far. Got it set up in a couple of hours, easy to navigate and customize. Mia in support chat is very quick to respond. Recommend!

The app is super intuitive and runs smoothly. Great design and fast performance—highly recommended! The customer support has been really helpful and responding to my each question timely. A special thanks to Hazel and Logan, thanks for your help!

The current experience is good, and we are still cooperating. I hope it will have good results!