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Customer reviews: BOLD Subscriptions App

Develop by Shopify

Reviews (373)

Overall rating
4.3

What Merchants Think

The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.

Key Strengths

  • Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
  • Easy app navigation and management for both administrators and customers.
  • Helpful migration support ensuring seamless transitions.
  • Continuous updates and new features introduced over time.

Common Concerns

  • Migration challenges from v1 to v2, with some features missing in the new version.
  • Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
  • High costs and unexpected transaction fees, especially compared to earlier versions.
  • Limited customer service availability and perceived inefficiency in resolving complex issues.

Final Thoughts

"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.

Hay Box

Dec 22, 2024  on Shopify

Excellent support from Irfan today, thank you so much!

TriTails Premium Beef, LLC

Dec 16, 2024  on Shopify

I have enjoyed this app. The first version was a bit complex to set up, but now that they've updated everything, it seems to be working smoothly. There have been some hiccups, but every time I've reached out, the staff are always quick to respond and resolve issues. Thank you Chintak! You were a great help!

ChillColoring

Dec 15, 2024  on Shopify

Chintak very helpful and patient with me to help me understand the complexities of my challenging setup. Thank you Chintak, you are a true blessing!

Button Farm Club

Dec 12, 2024  on Shopify

Daniel is the Bomb!

Tremor Miracle

Dec 02, 2024  on Shopify

The app is very easy to navigate. If you ever run into any issues, their support team has always done a great job. I've worked a lot with Chintak and he's always resolved any issue quickly. Great app and great support!

Boomers Protein

Nov 19, 2024  on Shopify

very helpful with screenshots to guide me.

Niangua Coffee

Nov 11, 2024  on Shopify

Daniel helped me navigate learning bold and some glitches customers were having! He was great!

SURFACE DEEP

Nov 06, 2024  on Shopify

10 STARS for CHINTAK. They did not give up until a solution was found. Friendly, thorough and persistent. Thank you, Chintak!

Crimson

Oct 29, 2024  on Shopify

Branded Content NYC

Oct 28, 2024  on Shopify

Taylor did a fantastic job. Thank you BOLD

Lifetones

Oct 28, 2024  on Shopify

Bold's Migration Team was a big help in getting us up to speed in our latest update. Brysen and Cody worked with our team to ensure we had everything working as intended for our subscription products without interruptions to our existing customers.

Thrasher Group

Oct 27, 2024  on Shopify

The migration process was very simple. The team stayed in communication and answered all of my questions. Appreciate the support and would recommend bold to other organizations.

Hawk Soap Co.

Oct 22, 2024  on Shopify

CHAYSEN was awesome to work with and did a great job! Hawk Soap Co.

QTforyou

Oct 21, 2024  on Shopify

The customer support team have made the Migration extremely easy for us. A big thank you to Krupa, Chase, Daniel P and Chaysen.

Café Mulé & Ironside Roasting Co.

Oct 20, 2024  on Shopify

This app is a huge enabler for the e-commerce side of our business, and the updates over v1 make it significantly easier for customers to manage their own subscription changes. When we have had questions or integration items to address, the BOLD team has been responsive and thorough. Special shout out to Brysen on the customer support team--thank you for going the extra mile to thoroughly address our questions.

Lagom Coffee

Oct 18, 2024  on Shopify

I forbindelse med en migration af subscribers fra Bold Subsciptions v1 til Bold Subscriptions with Shopify Payment har jeg fået fantastisk hjælp i denne uge af Cody i Customer Service. Cody holdt fokus på opgaven, holdt mig løbende godt informeret om processen og kom i mål med det.

Healthkicks

Oct 14, 2024  on Shopify

Just got migrated with bold subscription, Chintak was absolutely awesome, so helpful, knew what he was doing going extra mile and all. Chintak is the reason you got a 5-star rating from me.

CASA Online store

Oct 14, 2024  on Shopify

We mucked around for months trying to figure out what to do and when to start our migration form Subs V1 to Subscriptions to Shopify Checkout. Cheyson and Cody and his team jumped in and sorted everything out with simple easy steps and it took no time. This took all the pain away and in the end was a very simple process. Thanks to you both and your teams, we certainly appreciate your assistance.

Preferred Keto

Oct 10, 2024  on Shopify

Great app and excellent customer support! Thank you, Nicole!

oh hey

Oct 07, 2024  on Shopify

AMAZING Customer Support - Daniel was phenomenal and patient

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