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Customer reviews: BOLD Subscriptions App

Develop by BOLD

Reviews (462)

Overall rating
4.3

What Merchants Think

The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.

Key Strengths

  • Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
  • Easy app navigation and management for both administrators and customers.
  • Helpful migration support ensuring seamless transitions.
  • Continuous updates and new features introduced over time.

Common Concerns

  • Migration challenges from v1 to v2, with some features missing in the new version.
  • Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
  • High costs and unexpected transaction fees, especially compared to earlier versions.
  • Limited customer service availability and perceived inefficiency in resolving complex issues.

Final Thoughts

"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.

Lagom Coffee

Oct 18, 2024  on Shopify

I forbindelse med en migration af subscribers fra Bold Subsciptions v1 til Bold Subscriptions with Shopify Payment har jeg fået fantastisk hjælp i denne uge af Cody i Customer Service. Cody holdt fokus på opgaven, holdt mig løbende godt informeret om processen og kom i mål med det.

Healthkicks

Oct 14, 2024  on Shopify

Just got migrated with bold subscription, Chintak was absolutely awesome, so helpful, knew what he was doing going extra mile and all. Chintak is the reason you got a 5-star rating from me.

CASA Online store

Oct 14, 2024  on Shopify

We mucked around for months trying to figure out what to do and when to start our migration form Subs V1 to Subscriptions to Shopify Checkout. Cheyson and Cody and his team jumped in and sorted everything out with simple easy steps and it took no time. This took all the pain away and in the end was a very simple process. Thanks to you both and your teams, we certainly appreciate your assistance.

Preferred Keto

Oct 10, 2024  on Shopify

Great app and excellent customer support! Thank you, Nicole!

oh hey

Oct 07, 2024  on Shopify

AMAZING Customer Support - Daniel was phenomenal and patient

BirdTricks

Oct 06, 2024  on Shopify

Just went through the migration process from v1 to BOLD Shopify Checkout and it was a very smooth process that was significantly helped by the amazing customer service provided by Daniel and Chaysen.

Sufficiency of Scripture Ministries

Oct 03, 2024  on Shopify

The AI chat bot on the chat isn't very helpful, but it's pretty easy to get connected with a live agent and Chintak is always very helpful!

Oak Barn Beef

Oct 02, 2024  on Shopify

I've worked with Chaysen a few times and he helped me migrate to the new version of Bold, and I am very appreciative of him!

Savor Living

Oct 01, 2024  on Shopify

Chintak helped me when I didn't want to be helped. I wanted him to just do it all! But with some breath work, a bit of patience and his PATIENCE combined we had success in less time then I'd expected.

NewLife Vitamin Shop

Sep 22, 2024  on Shopify

BOLD has worked well for my business for the last 5 years. It's been reliable and help was provided whenever I had a (rare) issue. I just migrated from V1 to V2 and support was helpful throughout the whole process. Everything is working well so far, and I appreciate Chintak walking me through all the steps.

Equithrive

Sep 18, 2024  on Shopify

Chintak was awesome! Helped me figure out the issue very easily!

Living Truth

Sep 16, 2024  on Shopify

It's helpful as you can resolve any issue with a live agent than AI immediately.

Fuzzy Loon Designs

Sep 10, 2024  on Shopify

We have used BOLD for YEARS and they have always been amazing and offer the best support. We have over 1,000 subscribers and they keep coming out with new features. On occasion we have a few gateway issues with payment processing, but they are always super quick to respond. Not only that our customs love how easy it is to sign up, change and edit their subscriptions. I HIGHLY recommend this app to anyone who is looking for a good subscription app for their business.

The Bean Shop

Sep 05, 2024  on Shopify

Excellent app and brilliant, fast support from the team. Special shoutout to Irfan, Chaysen & Evan. Thank you

Alcoholics Anonymous

Sep 03, 2024  on Shopify

This plugin is good option if you want to have a product or donation subscription. It supports for many kinds of payment method with Shopify Payments. Also, the support team is available to answer any question or concern including migration V1 to V2. Excellent!

Aromalief

Jul 09, 2024  on Shopify

I had a quick issue with setting my default from subscription to one-time purchase and Krupa was able to help me quickly with a screenshot and quick video. I have had bold for 3 years and their customer service is really good.

Woman Evolve Book Club

Jun 12, 2024  on Shopify

V2 has been great for us. I needed a few things yesterday, and the service was fantastic. Fast, responsive. Able to do customizations.

SafeGuardian Senior Medical Alarm SOS Pendants & Smartwatches. #1 Fall Detection w/ Call & Text Alerts

Jun 11, 2024  on Shopify

We have used Bold Subscriptions for over three years to bill our monthly recurring Shopify accounts. Have experienced virtually no issues and have had great support when required. Love the new app dashboard. Would highly recommend to any business needing a reliable customer billing platform.

V Vitamins

Jun 04, 2024  on Shopify

Krupa is great!

Pattes Vertes

May 23, 2024  on Shopify

Irfan a été très aidant et a résolu tous mes problèmes en quelques minutes! Mes clients aussi sont très heureux de leur expérience

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