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Customer reviews: BOLD Subscriptions App

Develop by BOLD

Reviews (462)

Overall rating
4.3

What Merchants Think

The "BOLD Subscriptions" app receives mixed reviews from merchants. Many appreciate its ease of management and commendable customer service, especially during migrations or resolving issues. However, some merchants express frustration with the transition from version 1 to version 2, citing lost functionalities, elevated costs, and ineffective support in critical situations.

Key Strengths

  • Excellent customer support, particularly from team members like Chintak, Chaysen, and others.
  • Easy app navigation and management for both administrators and customers.
  • Helpful migration support ensuring seamless transitions.
  • Continuous updates and new features introduced over time.

Common Concerns

  • Migration challenges from v1 to v2, with some features missing in the new version.
  • Issues with subscription functionality, such as management of subscription frequencies and integration with other BOLD apps.
  • High costs and unexpected transaction fees, especially compared to earlier versions.
  • Limited customer service availability and perceived inefficiency in resolving complex issues.

Final Thoughts

"BOLD Subscriptions" is a powerful tool for businesses looking to implement subscription models, bolstered by strong customer service. However, potential users should be aware of the app's challenges, particularly associated with version transitions, and evaluate the app's features against their specific business needs.

Sambrosa

Apr 10, 2025  on Shopify

The app itself offers all the features we need to provide our customers with the best subscription offer. Besides the quality of the app, I am very satisfied with the customer service and all the support i received. I am not the most technical but was able to set up bold and the offers by myself and where needed the bold team was there for me. Highly recommend if you are looking for an improved subscription experience for your customers.

Killians Workshop

Apr 09, 2025  on Shopify

NuVision Health Center

Apr 07, 2025  on Shopify

Easy way to improve monthly sales - offer a subscription option! Their support staff was very helpful in implementing this into our store. Highly recommend.

Epiphany Coffee Co

Apr 07, 2025  on Shopify

Bold subscription service is so ideal for my wholesale coffee roasting business that provide drop shipping directly to online customers. I love that I could do the "subscribe and save" option for any item, giving my customers the freedom to subscribe to get any product they want with a little of the top.

RefluxRaft

Apr 02, 2025  on Shopify

Merrifield Coffee Roasters

Apr 02, 2025  on Shopify

Chintak provides the most outstanding and quick customer service! I really appreciated the great help received!

The Scented Market

Mar 31, 2025  on Shopify

Bold has been a solid part of our ecomm stack. Appreciate the solid support, especially from Daniel.

The Comfy Nest with Grace

Mar 21, 2025  on Shopify

fast and efficient

Global Dental Shop

Mar 20, 2025  on Shopify

Sharpside Consulting

Mar 03, 2025  on Shopify

No one was helpful EXCEPT for Irfan. he was the ONLY person who helped me. The rest were worthless. Irfan accessed my problem, asked the right questions, and ensured that he fixed it. He did not put the issue off on other providers like Cody. Thank you Irfan!!!!

FireCreek Snacks

Feb 27, 2025  on Shopify

Evan and Irfan and the Bold Team is AMAZING. They were with me every step of the way. Thank you!

Teaspressa

Feb 25, 2025  on Shopify

The team is always helpful when I need assistance. Daniel even followed up after our chat was done. Much appreciated!

Natural Force

Feb 25, 2025  on Shopify

dupuytrensco

Feb 20, 2025  on Shopify

Navdeep helped me solve my issue swiftly.

Original Hemp

Feb 18, 2025  on Shopify

Cody was incredibly fast, efficient, and knowledgeable. I had been struggling with migration for what felt like forever, and Cody made the process so much easier. My only regret is not reaching out sooner!

Holafly Plans

Feb 17, 2025  on Shopify

GuttButt

Feb 13, 2025  on Shopify

I just signed up, and the support team is pretty on it. Even if you sign up for the initial free trial like me. PS Ifran from the team is amazing!

Mr. Papou's

Feb 12, 2025  on Shopify

Great experience so far! Daniel was great in helping me resolve a few subscription issues!

Singer Farm Naturals

Feb 11, 2025  on Shopify

Irfan has helped me out more than once. Getting good customer support is so important to us.

Bricker Labs

Feb 06, 2025  on Shopify

I was having a pricing issue with the bulk update feature on the app. I reached out to Bhumi and they quickly resolved the issue for me with simple, easy instructions. I always appreciate good customer service. Thanks Bhumi!

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