What Merchants Think

Overall, merchants find the "Blue Express" app useful for managing logistics, with several indicating it has become their primary logistics operator. However, opinions about the integration process are mixed, with some users finding it straightforward, while others face significant challenges and technical obstacles.

Key Strengths

• Effective and reliable service for over a year without problems.
• Positive experiences once integration issues are resolved.
• Improved portal with useful e-commerce features.
• Excellent customer support addressing specific issues.

Common Concerns

• Integration and configuration challenges, particularly for those without technical expertise.
• Outdated or insufficient documentation and support materials.
• Difficulty receiving necessary integration IDs via email.
• Problems with app installation and access in certain regions.
• Concerns about unclear and higher-than-expected charges.

Final Thoughts

The "Blue Express" app provides a robust logistics solution with valuable e-commerce functionalities. While many users are satisfied with the service itself, the integration process poses significant hurdles. Users who successfully resolve these issues typically report a positive experience. Enhanced support and updated documentation could improve merchant satisfaction significantly.