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Customer reviews: Blocky: Fraud Filter Blocker

Develop by Effective Apps

Reviews (171)

Overall rating
4.6

What Merchants Think

Merchants generally view "Blocky: Fraud Filter Blocker" positively, with many praising its ease of use, efficient blocking capabilities, and helpful customer service. The app provides peace of mind by effectively blocking fraudulent attempts, which is especially valued by those facing regular threats. However, not all feedback is positive, as some users express dissatisfaction with its functionality and customer support.

Key Strengths

  • Easy to setup and configure, providing quick protection against threats.
  • Effective at blocking unwanted traffic based on geographic locations and suspicious activity.
  • Real-time analysis of attempted fraudulent activities, including IP tracking.
  • Responsive and helpful customer support with clear guidance.
  • Peace of mind for merchants concerned with online security threats and fraud.

Common Concerns

  • Customer service perceived as rude and unhelpful by some users.
  • Reported issues with the app's billing process, such as charges after trial period cancellation.
  • Inadequate performance in blocking VPNs and advanced threat actors.
  • Some merchants find the app's protection insufficient against determined attackers.

Final Thoughts

Overall, "Blocky: Fraud Filter Blocker" is well-regarded among many merchants for its straightforward use and effective basic blocking capabilities, making it a valuable tool for enhancing online security. While the app successfully meets the needs of numerous users, experiences vary, and some improvements in customer service and technical performance are necessary to address all merchant concerns.

Shopkart

Jan 24, 2024  on Shopify

HI, I USE YOUR APP FOR 6 DAYS TILL TRAIL PERIOD NOT FIND HELPFUL SO DELETED BUT STILL GET CHARGED. WHY?

Lasting Portrait

Jan 06, 2024  on Shopify

This is a fantastic app, but the customer service is even better. We've made a couple of minor suggestions and they have been very responsive. We will go out of our way to use some of their other products.

PagersDirect

Dec 11, 2023  on Shopify

Great app to block problem customers and/or problem areas. Over the years we have had some unsavory characters visit our website either trying to inject malicious scripts or trying to commit fraudulent activity. Lately, in Shopify, we've had a few customers that just like placing orders and then either cancel or not following through with payment. This can cost a small fortune in merchant fees as well as time and aggravation. With the Blocky app, we were able to not just cancel orders but prevent them from happening in the first place. Highly recommended!!!

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