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Customer reviews: Blend

Reviews (64)

Overall rating
4.3

What Merchants Think

Merchants generally have a positive view of "Blend." Many users highlight its transformative impact on their advertising efficiency and sales results, especially compared to traditional marketing agencies. While the app has greatly benefited numerous merchants by enhancing their online presence and return on ad spend, a few users encountered significant challenges, particularly concerning billing and the effectiveness for newer brands.

Key Strengths

  • Effective in increasing return on ad spend and sales volume.
  • High praise for customer support and personalized service.
  • User-friendly interface allowing for accessible advertising management.
  • Cost-effective compared to traditional agencies.
  • Enables in-depth control over advertising campaigns with significant AI assistance.

Common Concerns

  • Some users faced billing issues, particularly after cancellation.
  • Perceived as less effective or supportive for newer or emerging brands.
  • Criticism about the app requiring more user input than expected.
  • Instances of poor results leading to significant ad spend with low return on ad spend.

Final Thoughts

Overall, "Blend" is well-received, especially by merchants seeking to streamline their advertising efforts and reduce dependency on costly ad agencies. While most users report favorable outcomes and appreciate the support provided, prospective users, particularly newer brands, should be mindful of potential concerns related to billing and support.

Bio Healing Purifier

Feb 04, 2025  on Shopify

This is my Third Store, After struggling with agencies mentorships for over 4 years finally i have found something that is actually working. Love Blend and their support

Bio Healing Australia

Feb 04, 2025  on Shopify

It's the second week with Blend, and I couldn't be more thrilled! I've already signed up my other store and have plans for another one next week. Blend is truly a game-changer! The support is fantastic, and I can only imagine how much more I would have achieved if Blend had come along a year ago—I could have been selling thousands of units daily! This app makes everything so effortless, and I'm genuinely amazed. Huge thanks to the team for creating such an incredible tool!

Outfitter Satellite

Oct 24, 2024  on Shopify

Blend AI are game changers for us with PPC and online advertising perspective. From the moment we started with them they set expectations, guided us through how the setup would work (which involved very little input from us), and we went live. The results were excellent, so much better than anything we had tried before, with lower costs, wouldn't hesitate to recommend

Delacopanels

Oct 10, 2024  on Shopify

Fantastic app and exceptional service! The support team is quick and knowledgeable. We highly recommend it!

Kiri10

Oct 08, 2024  on Shopify

I'm still only a month and half in with Blend, and so far it's been amazing. I was always so frustrated with ad agencies, I paid an extortionate amount of money for the agencies to run the ads for me, they basically pestered me constantly for new content and blamed my content on not performing, they barely covered their own costs in the months I was with them. I won't lie I was pretty wary at the beginning with Blend and changing yet again, but I'm so glad I did. The instant Blend took over we started hitting record sales and it's continued on. It has recently levelled out with the input of new campaigns and ads, but I'm still super happy with the sales that are coming through, it's still way more than with the agency I was with. Weirdly enough I'm less stressed managing it myself than I was when I had the agency, I do everything in my own time and it's been fab. Even though it's AI based I still have my own account Manager, and Thiago is awesome, he explains things incredibly well, and for myself who is a novice at the ads, I now feel more empowered in regards to our marketing and advertising. Highly recommend giving it a go. Whether it's right or wrong for your business it's 100% worth giving it a shot, and it's definitely a fraction of the cost than having an agency.

GTC

Oct 01, 2024  on Shopify

I have been really impressed with what Blend AI has achieved so far and you have created a great service, all credit to the team at Blend AI. The team and specifically Galina have made the experience of setting up and running Blend AI a pleasure, information has always been on point, walking through the process on video calls and knows exactly where to go and what is the next step in the process. The whole experience has been refreshing, I have worked with many different teams and services, and I am not often impressed but Blend AI and the team have achieved this.

That Sound Game

Sep 30, 2024  on Shopify

Great team at Blend AI and have personalised service with my own account manager. Highly recommend!

Rest Relax

Sep 29, 2024  on Shopify

After poor experiences with advertising agencies previously, we decided to give Blend a go at managing our PPC. The process and support from start to finish has been excellent. Galina managed our onboarding and held our hands all the way through the process. After a slow start of Google learning we are starting to see some positive results and expect this to continue to build!

OneWorld Collection

Sep 25, 2024  on Shopify

This App has been a huge help getting our paid marketing aligned and spend allocated better ! Great reporting and the support team is incredibly responsive. We saw results very quickly. Would highly recommend!

Green Genius

Sep 14, 2024  on Shopify

Has promise but is poor. Its most certainly is NOT automated and requires significant input. Also full ad customization isn't available. Avoid

DONE LONDON

Sep 08, 2024  on Shopify

Interface is really easy to use and the team at Blend are always on hand to resolve any issues that may occur.

DOTCOM ART

Sep 02, 2024  on Shopify

This app changed our business! Before Blend, we wasted so much money on agencies and training guides. The support is amazing, and the tool is super easy to use. It shows exactly what it's doing in the ad accounts and handles all the audiences, budgets, and data across all my ad channels. We wish we'd found it sooner!

HogLights Australia

Aug 27, 2024  on Shopify

We've been running Blend for around a year now and have averaged 11x ROAS on our ad spend. To be totally honest, I was concerned in the early days, but with guidance from the Blend team and doing our own research, I'm happy with how it's progressing. We're preparing to run more ads currently and hope that we will continue to see the ROAS (if not better) that we've been achieving.

MURLONG CRES

Aug 21, 2024  on Shopify

Outstanding support! This app is incredibly user-friendly, and I've noticed a clear boost in sales since I started using it. Highly recommend!

SEELENLook

Aug 13, 2024  on Shopify

Das Team von Blend ist hervorragend. Für diejenigen, die nicht auf ADS spezialisiert sind oder keine Zeit haben, sich täglich damit auseinanderzusetzen, stellt Blend die optimale Wahl dar. Man kann alle Sorgen bezüglich ADS an sie abgeben und erhält meist bessere Ergebnisse. Daher ist es ideal für Personen, die die Kontrolle über ihre ADS abgeben möchten.

Stick on Tiles Australia

Aug 12, 2024  on Shopify

Terrible experience. Sales plummeted and our ad spend went very high after we onboarded with Blend. We ended up cancelling due to the poor ROAS. After we cancelled, Blend continued to charge us for their platform and 10% of our adwords spend, even though we weren't using their platform. When we disputed it with Blend, the owner refused to refund us. We had to get our bank to block them from charging. Would not recommend.

No More Pain Ergonomics

Aug 11, 2024  on Shopify

Our experience with Blend was incredibly poor. After trialling it across 2 of our businesses, we saw our sales plummet and our ad spend quadruple. Our short trial of blend cost us over $10K in advertising spend and blend fees. When we cancelled the accounts, Blend continued to bill us to the point we had to advise our bank to block their charges. We requested a refund of the platform fees we were charged by Blend, however they refused to even respond to this request.

Mont Laurént

Jul 17, 2024  on Shopify

Excellent, highly recommend Thiago and the Blend AI app. I like being able to upload my own creative and check up on the ROAS in real time rather than having to rely on an external agency. Thiago was a great help running me through how it all worked and was always on hand to answer any questions or help optimise my ads. I started with Meta ads and have just transitioned my Google PPC ads to Blend from a digital agency.

TeddyBed AU

Apr 30, 2024  on Shopify

Blend has been incredibly beneficial in enhancing our store's online presence. It's perfect for those who want to handle their online advertising in house and not take on the costs of an agency. You can begin with a smaller budget and still see returns. Then tailor the budget as you see fit. Working with the Blend team has been a fantastic experience. They are very supportive and always ready to offer advice on the best content for our advertisements.

Ceramicahomes

Apr 29, 2024  on Shopify

Seamless and very effective Blend has definitely boosted my store's visibility and revenue. Customer service is top notch as well!

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