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Customer reviews: Blanka Makeup Beauty Cosmetics

Develop by Blanka

Reviews (309)

Overall rating
4.9

What Merchants Think

Blanka Makeup Beauty Cosmetics has generally received positive feedback from its merchants. The app is appreciated for its user-friendly interface and comprehensive features, which help streamline business operations from inventory management to sales tracking. One of the standout elements of Blanka is its exceptional customer support, with specific praise for team members like Patrick, Mae, and John, who consistently provide knowledgeable and helpful assistance. However, some merchants have faced issues with fulfillment times and billing practices, which have been points of contention.

Key Strengths

  • Exceptional customer service with friendly, knowledgeable staff.
  • User-friendly interface that simplifies onboarding and navigation.
  • Comprehensive tools that integrate well with e-commerce platforms.
  • High-quality products and clear branding options.
  • Quick resolution of technical issues and customer queries.

Common Concerns

  • Slow fulfillment and shipping times reported by some users.
  • Issues with unexpected charges and billing clarity concerning trial periods.
  • Limited efficiency in managing out-of-stock items within the app.
  • Concerns about product pricing being higher compared to other suppliers.

Final Thoughts

Overall, Blanka Makeup Beauty Cosmetics has been positively received by merchants for its ease of use and the strong customer support it offers. Despite some logistical and billing concerns, the app's capability in helping merchants manage their beauty business efficiently is well-regarded. Feedback suggests that improvements in fulfillment services and pricing strategies could enhance user satisfaction further.

NORTHWOOD CO.

Jan 24, 2024  on Shopify

I recently had the pleasure of interacting with John, and I must say, his assistance was absolutely stellar. John was not only incredibly helpful but also exuded friendliness throughout our interaction. His quick and precise responses to my questions made the entire experience smooth and efficient. Kudos to John for making my experience so positive. I wholeheartedly give him a five-star rating and highly recommend his services. Thank you, John!

Keha Couture

Jan 17, 2024  on Shopify

A customer placed an order which had issues and John sent me an email to advise and helped me resolve the issue right away. He was very responsive and provided me with different options on how I would like to resolve. He also provided documentation to help me with orders. Very knowledgeable and great communication!

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