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Customer reviews: Blanka Makeup Beauty Cosmetics

Develop by Blanka

Reviews (309)

Overall rating
4.9

What Merchants Think

Blanka Makeup Beauty Cosmetics has generally received positive feedback from its merchants. The app is appreciated for its user-friendly interface and comprehensive features, which help streamline business operations from inventory management to sales tracking. One of the standout elements of Blanka is its exceptional customer support, with specific praise for team members like Patrick, Mae, and John, who consistently provide knowledgeable and helpful assistance. However, some merchants have faced issues with fulfillment times and billing practices, which have been points of contention.

Key Strengths

  • Exceptional customer service with friendly, knowledgeable staff.
  • User-friendly interface that simplifies onboarding and navigation.
  • Comprehensive tools that integrate well with e-commerce platforms.
  • High-quality products and clear branding options.
  • Quick resolution of technical issues and customer queries.

Common Concerns

  • Slow fulfillment and shipping times reported by some users.
  • Issues with unexpected charges and billing clarity concerning trial periods.
  • Limited efficiency in managing out-of-stock items within the app.
  • Concerns about product pricing being higher compared to other suppliers.

Final Thoughts

Overall, Blanka Makeup Beauty Cosmetics has been positively received by merchants for its ease of use and the strong customer support it offers. Despite some logistical and billing concerns, the app's capability in helping merchants manage their beauty business efficiently is well-regarded. Feedback suggests that improvements in fulfillment services and pricing strategies could enhance user satisfaction further.

CaBougieDo

Aug 11, 2024  on Shopify

I am loving my experience with Blanka. Everyone is very helpful and makes my onboarding experience easy. There system is well designed and user friendly. Thanks to Mae, Patrick, Lee and team .

Dream Beauty By Minaz Chandulal

Aug 11, 2024  on Shopify

Mrs. Mae went above and beyond to ensure everything was perfect. A truly five-star experience - highly recommended! I am in love with Blanka!

Younger by Tonight

Aug 03, 2024  on Shopify

Blanka has made it very easy for me ( as a novice) to understand and upload images to my Shopify store. They also have excellent customer service! I appreciate their professionalism!

House Of Libra Beauty

Aug 01, 2024  on Shopify

Oh my goodness, John was helpful and we had so much fun figuring out my brand and customizing my experience. What a great line of communication. I learned so much about the company and how to utilize features that I was un aware of prior to our conversation. I am also looking forward to a long relationship with Blanka because of how John explained the structure to me. I Love Blanka!

My Store

Aug 01, 2024  on Shopify

Really helpful team! :) great products , great quality photos. Can’t wait to get some samples!

Dreamy Naturals

Jul 29, 2024  on Shopify

As a newcomer to this platform, I have discovered a variety of brands that offer cruelty-free cosmetics. Among them, Blanka stands out as my favourite. I have reached out to them with numerous inquiries and I must commend Mae for her exceptional service. Mae is not only quick to respond, but she also offers clear and friendly information that has been incredibly helpful.

The Bellissima Bloom

Jul 28, 2024  on Shopify

The experience has been fantastic so far and a special thanks to Patrick and Mae for providing their expertise and support during the glitches I faced while getting onboard with Blanka

Foxx Skincare

Jul 27, 2024  on Shopify

the team from Blanka has been amazing! Friendly, quick and accurate help to get things organised and kick start my skincare venture. The products are high quality and the experience getting my brand on them has been seemless :) Highly recommend!!

FancyStore

Jul 22, 2024  on Shopify

NIce

That Sunset Glow

Jul 11, 2024  on Shopify

John from Fullfillment at Blanka was absolutely wonderful. He truly went above and beyond to help me. He moved quickly to resolve the matter. Thank You John!

Geishadollcosmetics.com

Jul 09, 2024  on Shopify

I just wanted to say Patrick has been a great help to day he answered all of my questions and helped fix my store its been a while since ive been signed in and he knew exactly what the problem was !

NexusGlow

Jul 01, 2024  on Shopify

Mae at Blanka is absolutely amazing. She was very helpful and answered every question I had. Very fast customer service.  

NOZZLEJOY

Jun 27, 2024  on Shopify

Very satisfied with the customer support team!

VIPAD

Jun 18, 2024  on Shopify

I have started to use VIP Trial today. So far everything is perfect. Especially the Mae supported me at every step that I have stuck. One of a kind support Blanka has. Highly recommended.

Stephen Beauty and Cosmetics

Jun 18, 2024  on Shopify

Blanka has GREAT customer service! John is so responsive. Not only does he respond to emails in a timely manner, but he will also pick up the phone and call to make sure you, as a customer, have what you need.

Touch My Skin

Jun 18, 2024  on Shopify

To be honest, I have only recently interacted with Blanka and have not even launched sales yet. But I want to leave a review about their support. The fact is that this is my first experience in ecommerce and I had a lot of questions, there were difficulties in setting up and so on. And I talked quite a lot with Blanka support. I would like to thank them for their responsiveness, speed of responses and truly desire to help me solve all my questions. And they were all resolved. I would especially like to mention Mae and Patrick with whom I communicated. They were interested in solving my problems. Thank you! I hope for productive cooperation!

Zoila Cosmetics

Jun 18, 2024  on Shopify

John was great!

SERRA BAH

Jun 18, 2024  on Shopify

Patrick was quite helpful in answering all of my questions and patient enough to comprehend what I needed help with. Thank you very much, Patrick!

Falsho

Jun 17, 2024  on Shopify

Patrick has been very helpful with my logo and brand plate issue! I would definitely recommend Blanka to others.

Nyx Beard

Jun 17, 2024  on Shopify

Easy to navigate! Great Customer Service! New to the app, but excited to get started!

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