Wordesk AI Chatbot & Live Chat

Develop by Shopify

$19.99-$89.99

/ Month

Free plan available

Streamline customer interactions with AI chat, integrating multi-channel live support.

Customizable design

Multi-channel support

Personalized recommendations

Unified inbox

Ai-powered chat

About Wordesk AI Chatbot & Live Chat

Launched Jul 06, 2025

Built by Shopify

Address

Espoo, FI

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Unify your customer conversations with AI chat and 24/7 live agents on every major channels

Wordesk is an AI-first chat platform that helps merchants automate customer conversations across their website, WhatsApp, Instagram, Messenger, Telegram, and more. The AI assistant can understand visitor intent, answer product-related questions, and guide users toward purchases by recommending items based on their needs. Merchants can also step in with live support when needed. All conversations from different platforms are managed in one unified inbox for efficiency.

AI-powered Live Chat that answers customer questions instantly
Multi-channel support for WhatsApp, Instagram, Messenger, and more
Personalized product recommendations based on customer needs
Customizable chat icon and message design to match your brand

Pros

AI-powered live chat that instantly answers customer questions, enhancing customer service efficiency.
Integrates multiple communication channels (WhatsApp, Instagram, Messenger, Telegram), providing comprehensive support.
Automates customer conversations, saving merchants time and operational costs.
Personalized product recommendations help guide customers toward purchases, potentially increasing sales.
Unified inbox for managing conversations from different platforms, improving workflow and response time.
Customizable chat icon and message design to align with the merchant's brand identity.

Cons

Potential dependency on AI may result in less personal interaction if not balanced with human live chat support.
Requires initial setup and possibly technical knowledge to integrate across all platforms effectively.
AI might not accurately understand complex or nuanced customer queries, necessitating manual intervention.
Users might experience inconsistencies in AI responses across different communication channels.