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Customer reviews: BR ‑ Better Reports

Reviews (1,167)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

The Bottle Shop at McEwen

Aug 05, 2024  on Shopify

Very good and quick work. Really helped me out

Zion Natl Park Forever Project

Aug 04, 2024  on Shopify

DivaCatwalk.com

Aug 01, 2024  on Shopify

Amazing

Tyger by the Tail

Jul 30, 2024  on Shopify

Love it ! has made my life so much easier - great customer support

PAP MD

Jul 29, 2024  on Shopify

Great service with help in building reports. Love how I can just email them with all the specifics needed for a report and they have it up within 24 hours.

Robinsons of Bawtry

Jul 29, 2024  on Shopify

I messaged Better Reports on Sunday afternoon to see if there was a report available that I needed. They came back to me on Monday morning with a custom report for me to try and it was perfect. Thanks Better Reports you definitely deserve 5*

pro.apo.com

Jul 28, 2024  on Shopify

Ingenious app with maximum flexibility and excellent support (best customer service I have ever experienced in terms of speed and quality.

Kirks Folly

Jul 22, 2024  on Shopify

Fantastic and intuitive product on its own, with even better service and attention to helping you understand your problems, provide a solution but equally educate you on helping yourself in the future.

TRM Clothing

Jul 22, 2024  on Shopify

Claudia at Better Reports understood my request and was super prompt producing the custom report I needed. Customer service fantastic! This report has saved me hours!. Thoroughly recommend Better Reports!

Diamond Painter Deutschland

Jul 19, 2024  on Shopify

I would highly recommend this app. It can do and show much more than Shopify itself can do. And the Customer service is amazing.

Alpha Lion

Jul 18, 2024  on Shopify

So so much better than Shopify's default reports. Able to get much more granular

Earlham College

Jul 09, 2024  on Shopify

BossaNossaCasa

Jul 06, 2024  on Shopify

amazing app, with really good and granular data about shopify store, and excellent support from BR team.

Reading Half Marathon

Jul 05, 2024  on Shopify

Just had some excellent support on this app and wanted to leave this review to reflect that. Thanks Kritesh

Vape Traders NZ

Jul 02, 2024  on Shopify

so helpful

Our Favorite Things

Jul 02, 2024  on Shopify

Better reports is the most cohesive app I've found for reporting. Their customer service is the best! I always get a quick and helpful response!

Amanda Klein

Jul 01, 2024  on Shopify

Great customer support when we have questions. Lots of useful information. Custom generated reports are incredibly helpful.

Stance

Jul 01, 2024  on Shopify

I do accounting for a mid-sized action-sports apparel company and we just switched our POS retail platform to Shopify and use Better Reports for more robust and detailed analysis. Better Reports reduced my stress significantly and the reporting features are robust and can be easily manipulated to extract exactly the information you need. I've run into a few road blocks and each time I've reached out for help, their customer support was on it so fast and I got the help I needed within an hour (compared to days with some other companies). Shout out to Keanna at BetterReports who was extremely helpful with creating the custom reports I wanted. Compared to other interfaces and customer service, this app is a game changer!

OMNES

Jul 01, 2024  on Shopify

very friendly and helpful :)

Khamsin Designs, Inc.

Jun 27, 2024  on Shopify

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