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Customer reviews: BR ‑ Better Reports

Develop by Shopify

Reviews (1,106)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Chefon

Dec 02, 2025  on Shopify

Excellent experience with the app. Very comprehensive and the support is exceptional.

A Spice Affair.

Nov 30, 2025  on Shopify

The team at Better Reports is absolutely phenomenal & we use them regularly! Thank you for going above and beyond!!!

Source Teamworks

Nov 25, 2025  on Shopify

Super Speciosa Wholesale

Nov 21, 2025  on Shopify

Ciara was very helpful! Love how quickly she was able to help me. Thanks a lot for your amazing attention.

Camargue

Nov 17, 2025  on Shopify

The actual app is a lifesaver, given limitations of Shopify reporting. Better Reports gives you access to every single data point that exists within Shopify, and can report on it. The actual functionality of the app and building reports is very easy to use also, works much like an Excel pivot table. The only thing i struggle with sometimes are the titles of all the different value fields just because there are so many! But Customer service is absolutely next level - always a real person who is so quick to answer and who has expert level knowledge of the workings of the app. 10/10 without hesitation recommend. It changed my work-life!

FRUITION

Nov 16, 2025  on Shopify

Helpful assistance, can customize a lot of other reports according to the customer's needs. Great in initiatives and very well maintained in communications.

Whim

Nov 14, 2025  on Shopify

Great app! Helpful reporting and team is very responsive and willing to help with any report I need.

Vine Apparel

Nov 13, 2025  on Shopify

We’ve been using Better Reports for over a year now, and it’s become absolutely invaluable for our data analysis. The support team responds incredibly quickly to any questions, and they’re always happy to help build or adjust even the most complicated reports. It’s allowed us to create detailed, customised reporting that simply isn’t possible within Shopify Analytics. Highly recommend, both for the quality of the reports and for the outstanding support team behind them.

The Curious Bear Toy & Book Shop

Nov 12, 2025  on Shopify

COMPLEX

Nov 12, 2025  on Shopify

Absolute Game Changer! Shopify Reporting is.... not great. This makes it amazing! Easy to use, most reports we want are out of the box and they have helped build dozens more for us, including a tricky currency conversion one for disputes. Well worth every penny!

Bounce Curl

Nov 12, 2025  on Shopify

Chalk Line Apparel

Nov 11, 2025  on Shopify

The app is easy to use and Better Reports support is superb.

Shop Friday Feelin

Nov 10, 2025  on Shopify

Very fast and accurate reply.

DERMAFLASH Spa Professional

Nov 05, 2025  on Shopify

Claudia Aubin was super helpful when I needed to created an aged A/R report. Communication was quite and easy. She understood everything and did a great job!

Cathedral Giftshop

Nov 05, 2025  on Shopify

I have used this app for over 2 years. I asked for help when we got it to get the reports formatted the way that Finance has been used to with our previous system. Within a day, we had the reports set up the way we needed. If i have a question or the reports need adjustment, I can reach out for help and get solutions within a couple of hours. I highly recommend this app and it's developers because the information they provide is quick and easier than trying to do it ourselves by trying to get the information from Shopify.

Safari Outpost

Nov 03, 2025  on Shopify

Thanks

Norman Roscoe

Nov 03, 2025  on Shopify

Fantastic customer support and had a custom report within 5 minutes of emailing Farnaz.

Bukamina

Oct 30, 2025  on Shopify

Bodie Foundation

Oct 29, 2025  on Shopify

Far Niente

Oct 22, 2025  on Shopify

Easy to pull Shopify data and great customer support if you need help building reports

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