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Customer reviews: BR ‑ Better Reports

Reviews (1,043)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Sienna Goodies

Jul 31, 2025  on Shopify

Thank you Ciara for your prompt reply and help

Mintii

Jul 29, 2025  on Shopify

Wow, what a spectacular app that helped me immediately and with great detail.

47Brand México

Jul 29, 2025  on Shopify

Great app to have a better analysis of my sales. Vey recommended.

PokéSouq

Jul 29, 2025  on Shopify

There is nothing better (pun intended) than Better Reports for truly unlocking all the data from your Shopify store. Need to breakdown sales by payment gateway? Done. Need to create a customer segmented order over time report? Done. There is a learning curve, and only thing I'd think would help would be a glossary or faq of what Shopify calls different fields as it's not straight forward what Shopify calls things and how it relates here on Better Reports but otherwise their support is always willing to help :) I've used this on every Shopify store I've owned or managed to get data for marketing reports, for our finance team, for tax reconciliation, and more!

945industries

Jul 24, 2025  on Shopify

Great app! Best support

Shop4Cops

Jul 24, 2025  on Shopify

In short: the app makes evaluating Shopify data much easier. There are lots of customizable templates to choose from, and if you need something special, the support team responds to your request extremely quickly. I highly recommend it!

Peau de Loup

Jul 23, 2025  on Shopify

Raith Clothing

Jul 23, 2025  on Shopify

Amazing and Ciara has built some fantastic reports for me. Nothing is too much trouble and she's gone above and beyond. Ciara is a credit to the company and the reporting software is amazing

Air Plant Hub

Jul 21, 2025  on Shopify

Phenomenal experience with better reports. We were in the midst of a Sales and Use Tax audit from the state and the auditors were requesting very specific reports that I was worried I wouldn't be able to produce due to Shopify's limited reporting options. I was so thankful to find Better Reports because they were able to create the exact reports I was needing for the audit. This helped tremendously and may have even saved me some money as well. The team is extremely responsive when I had questions as well. A true 10/10 experience.

GameOn!Ottawa

Jul 19, 2025  on Shopify

Great if you need more detailed reports

LE NINETY

Jul 18, 2025  on Shopify

Great software, very responsive customer support that created a custom report for me in no time !! Saved me a lot of hours figuring out. Highly recommend. Thanks to Farnaz !

Blue Moon Vintage Mercantile

Jul 16, 2025  on Shopify

Always available to help!

Please & Thank You

Jul 16, 2025  on Shopify

Light 4 Life

Jul 16, 2025  on Shopify

great service -quick and effective I described my complicated report and almost immediately it was in my email, made changes and there it was. My only complaint is its really complicated to do myself and the price $400 is really high when the competition is $50

Fashion Rerun Vintage

Jul 15, 2025  on Shopify

Olympia Le-Tan® (OLT)

Jul 10, 2025  on Shopify

Awesome, so useful. Incredible support. 6 stars !

Awesome Maps

Jul 09, 2025  on Shopify

Claudia helped me to create some custom reports. She understood exactly what I needed and built them out perfectly and quickly. So the support is absolutely amazing and I double checked the reports and they are spot on as well. Thank you!

Naked Wolfe

Jul 08, 2025  on Shopify

excellent

La Perlerie 22

Jul 07, 2025  on Shopify

Le support est très a l'écoute et est très réactif L'application est parfait pour des rapports personnalisés.

FEAST

Jul 02, 2025  on Shopify

The Better Reports team has been extremely helpful! The app can generate any report you could ever dream up and with the support teams help they can walk you through how to create any and all custom reports you want. I spent hours trying to figure out how to get Shopify to give me what I wanted and one email later to Better Reports it was done for me and it was exactly what I wanted!

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