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Customer reviews: BR ‑ Better Reports

Reviews (1,167)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Glo Skin Beauty UK&I

Jan 15, 2025  on Shopify

Fabulous reporting app, really easy to use - it's accurate, configurable & bring a new depth to the data we collect in Shopify. The responsiveness of the Better Reports team is incredible - they've already created a number of bespoke reports for us, which has made a huge difference.

WeatherWool

Jan 13, 2025  on Shopify

Really nice to have a pro (Claudia and Ciara -- two pros!) develop the report i need!! -- THANKS

ELEVENTY

Jan 12, 2025  on Shopify

Amazing App and even better support team!

Electric Picks Jewelry

Jan 12, 2025  on Shopify

Absolutely essential for any small DTC business, its like having a data science team at your disposal. Nothing is off the table, they are always will and able to help with any of my niche needs. They also have the best support team in the space. Big shoutout to Claudia and Keanna!

Helvetus

Jan 09, 2025  on Shopify

Great and fast support. Thanks Ciara for your help.

SLCKR

Jan 08, 2025  on Shopify

Tupperware US

Jan 08, 2025  on Shopify

Highly capable app, and fast customer support. This app is used by several different functions within our organization and everyone gets what they need!

NorCalScents

Jan 06, 2025  on Shopify

Responsive and helpful staff. Five stars!!!

Nutterie

Jan 02, 2025  on Shopify

They created an awesome custom report for my store that allowed us to pack so much more evisiently our products!

Wintersville Fire & Rescue Master Raffle Site

Jan 01, 2025  on Shopify

Simply the best app we have purchased to help us display our Shopify Online Store data. Great customer service! They had our report layout done in minutes and we were on our way! We highly recommend Better Reports to all of our Shopify friends! Chief Rob Herrington Wintersville Fire & Rescue Wintersville, Ohio

Soo Many Basketsᵀᴹ

Dec 30, 2024  on Shopify

great app and customer service!

The Buttermarket

Dec 30, 2024  on Shopify

Better Reports is a must have app. Without this app for Shopify i would not be able to continue using shopify as the reporting in shopify is not good enough for our needs.

Incredible Cookies

Dec 29, 2024  on Shopify

I have used the Better Reports app on multiple websites and most of the time really easy to use the "canned" reports or Modify to fit a specific need. Customer Service is the best when I have needed extra help. Keanna has been very responsive and provides answers/solutions very quickly.

House of Leon

Dec 29, 2024  on Shopify

This has been an extremely helpful app for our accounting needs. The main task we use it for is to separate our unfulfilled from fulfilled orders, but there's a ton of different things that the app can do. The support team has also been wonderful to work with. Highly recommend!

Teskeys

Dec 21, 2024  on Shopify

They have made us custom reports that revolve around exactly what we need every time we have reached out to customer support. They haven't gotten stumped yet! Quick response time and accurate reporting. Great app!

NCPARTIES LLC

Dec 19, 2024  on Shopify

This app has been great! We just reached out to them to build us a customer report, and they responded and delivered very quickly! Plus, it was just what we were looking for...and then some!! Highly recommend.

Lovelight Handmade

Dec 18, 2024  on Shopify

Excellent customer service

Purusha People

Dec 17, 2024  on Shopify

Better Reports has a ton of pre-baked reports useful right out of the box, but where they shine is the flexibility to customize and build you own reports. And where they really shine is their customer support. Claudia has helped us build multiple reports and the responsiveness is super impressive!

m.a.b.e.l.

Dec 10, 2024  on Shopify

i've been struggling with shopify's reporting for far too long. this app solved my problem in less than a day.

Pine & Palm Home

Dec 09, 2024  on Shopify

Great customer support and easy to use!

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