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Customer reviews: BR ‑ Better Reports

Reviews (1,043)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Luggage Shop of Lubbock

May 30, 2024  on Shopify

Claudia, time after time, comes to my rescue when I need help building or adjusting a report. She is quick friendly and always executes to task at hand!!!

GyftWear

May 21, 2024  on Shopify

This app has been tremendously helpful in analyzing my business's various metrics. I have tried others in the past, and this is the one that does it all. Also, customer service has been exceptional! They help out when I have questions and even create custom reports for when I have very specific requirements. You will not be disappointed!

Idaho Central Credit Union

May 14, 2024  on Shopify

Excellent customer service, and just about every piece of data you could want, the way you want it. Shopify has Order Reports, Transaction Reports, and Payout Reports, which are almost impossible to tie out to each other using Shopify itself. Better reports allow for custom solutions to rebuild the necessary reporting that ties all three together, and many more solutions. ABC reports - ever want to customize Shopify's? You can with Better reports. This app allows reporting to be a quick and easy thing, rather than that dreaded moment of each month with Shopify's default reports, allowing you to focus on other things.

Surplus Mirabel

Apr 23, 2024  on Shopify

HairStixies

Apr 23, 2024  on Shopify

I've had a great experience with Better Reports to get information needed for certain filings. Their team was also very responsive too.

Stewart Simmons

Apr 23, 2024  on Shopify

Can't imagine having Shopify without this! Shopify is great but reports are limited. We have a large amount of products and transactions and Better Reports gives us the options that we need to better understand our business. If I ever have trouble creating a report, their support teams responds within hours with assistance. The best!

Direct Suspensions

Apr 22, 2024  on Shopify

Logical reporting software and fantastic support. Very happy.

Doughnut Time

Apr 22, 2024  on Shopify

WNDRR

Apr 18, 2024  on Shopify

We needed a couple of custom reports & the support we received from Claudia was outstanding!

Kinder Surprises Antiques

Apr 17, 2024  on Shopify

Quickly understood my request and compiled the report I needed fast.

Ibu

Apr 17, 2024  on Shopify

Very responsive and understood quickly what I wanted in the report.

Agile Stationery

Apr 17, 2024  on Shopify

Garden Club Council of Winston-Salem/Forsyth County

Apr 16, 2024  on Shopify

super responsive, great help with custom reports

Zenbooth

Apr 15, 2024  on Shopify

Amazing customer support! I had a problem duplicating a standard Shopify report in BR, and the BR support team got it working for me as well as found some creative solutions for my report scheduling needs. Thanks so much!

INCHARGEx

Apr 14, 2024  on Shopify

Excellent app and terrific support. When we had an issue with a report the team quickly resolved it.

Jennifer Wiles Studio

Apr 11, 2024  on Shopify

Awesome customer service!!

Clearwater Analytics

Apr 10, 2024  on Shopify

Tienda Girom

Apr 10, 2024  on Shopify

Rishika es la mejor me ha ayudado en cada paso que he necesitado, y los reportes han sido de gran ayuda. Recomiendo mucho esta app es muy completa per lo mejor es el soporte! Gran descubrimiento!

JOCKO FUEL WHOLESALE

Apr 09, 2024  on Shopify

Best customer service ever. Fast. Responsive. Knowledagebale. What else could you ask for?

Rene Ruiz Collection

Apr 08, 2024  on Shopify

Amazing response time and AMAZING app!!!!! its a game changer.

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