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Customer reviews: BR ‑ Better Reports

Develop by Shopify

Reviews (1,099)

Overall rating
4.9

What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

  • Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
  • Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
  • A wide range of pre-built reports that provide valuable insights right out of the box.
  • Intuitive interface that facilitates ease of use, even for complex reporting tasks.
  • Time-saving automation features, such as scheduled and automated report delivery.
  • Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

  • Initial complexity in getting to grips with the app, which may appear daunting to new users.
  • Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
  • Occasional difficulties in creating custom reports without assistance.
  • Performance issues, such as loading times for complex reports, though support often resolves these.
  • Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Scarlet & Gold

Dec 23, 2025  on Shopify

Better Reports is great! They provide additional reports that we need, and their support team is very responsive. Farnaz has been great to work with! Better Reports is a great addition.

OLSSONS

Dec 22, 2025  on Shopify

Helped us custom make the right report we needed! SO HELPFUL - highly recommend

MOCO Boutique

Dec 18, 2025  on Shopify

the support staff is extremely helpful and is always willing to help create reports that we are looking for.

JapanLA

Dec 16, 2025  on Shopify

The Better Reports team is great! Any time there is a report we need that Shopify can't create, we can message the Better Reports team and they can help build the report for us. The always get back to us quickly too. Tons of great functionality / report features in the app!

maison tini

Dec 16, 2025  on Shopify

Better Reports helped us take reports to the next level! We are on the shopify pro plan, which gives us access to extensive reports but we still couldn't get many reports done, so we tried Better Reports and we are so happy we found this app! The team is super responsive and helped us customize the reports to our needs. Highly recommend it.

Powder Mountain

Dec 15, 2025  on Shopify

Very helpful support team

Nili Lotan

Dec 10, 2025  on Shopify

Boh Runga

Dec 10, 2025  on Shopify

Super helpful for setting up custom reports and quick to respond. Has saved me a lot of admin time!

Earth Pebbles Jewelry

Dec 08, 2025  on Shopify

Better Reports is worth every penny. Not only does the app help you delve deeper into your analytics in a more intuitive way than Shopify, but their customer service is absolutely top notch. They are quick to reply to every inquiry I've had and have created several custom reports for me within minutes!

Le Parfumier

Dec 08, 2025  on Shopify

Very helpful customer service and lots of variety in creating reports.

Knots of Grace

Dec 02, 2025  on Shopify

Robust set of reports and they are very responsive if you need help.

Chefon

Dec 02, 2025  on Shopify

Excellent experience with the app. Very comprehensive and the support is exceptional.

A Spice Affair.

Nov 30, 2025  on Shopify

The team at Better Reports is absolutely phenomenal & we use them regularly! Thank you for going above and beyond!!!

Source Teamworks

Nov 25, 2025  on Shopify

Super Speciosa Wholesale

Nov 21, 2025  on Shopify

Ciara was very helpful! Love how quickly she was able to help me. Thanks a lot for your amazing attention.

Camargue

Nov 17, 2025  on Shopify

The actual app is a lifesaver, given limitations of Shopify reporting. Better Reports gives you access to every single data point that exists within Shopify, and can report on it. The actual functionality of the app and building reports is very easy to use also, works much like an Excel pivot table. The only thing i struggle with sometimes are the titles of all the different value fields just because there are so many! But Customer service is absolutely next level - always a real person who is so quick to answer and who has expert level knowledge of the workings of the app. 10/10 without hesitation recommend. It changed my work-life!

FRUITION

Nov 16, 2025  on Shopify

Helpful assistance, can customize a lot of other reports according to the customer's needs. Great in initiatives and very well maintained in communications.

Whim

Nov 14, 2025  on Shopify

Great app! Helpful reporting and team is very responsive and willing to help with any report I need.

Vine Apparel

Nov 13, 2025  on Shopify

We’ve been using Better Reports for over a year now, and it’s become absolutely invaluable for our data analysis. The support team responds incredibly quickly to any questions, and they’re always happy to help build or adjust even the most complicated reports. It’s allowed us to create detailed, customised reporting that simply isn’t possible within Shopify Analytics. Highly recommend, both for the quality of the reports and for the outstanding support team behind them.

The Curious Bear Toy & Book Shop

Nov 12, 2025  on Shopify

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