Reviews: BR ‑ Better Reports

Customer reviews: BR ‑ Better Reports

Reviews (1,106)

Overall rating

4.9

5

351
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11
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3
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What Merchants Think

Merchants generally view "BR ‑ Better Reports" as an essential tool for extracting detailed and customized reports from Shopify. Many find it superior to the standard Shopify reports due to its flexibility, ease of use, and ability to meet specific reporting needs. The robust customer support further enhances the overall experience, making it a preferred choice for many Shopify users.

Key Strengths

Exceptional customer support, praised for being responsive, knowledgeable, and helpful.
Customizable reports that can be tailored to specific business needs, setting it apart from Shopify’s native reporting capabilities.
A wide range of pre-built reports that provide valuable insights right out of the box.
Intuitive interface that facilitates ease of use, even for complex reporting tasks.
Time-saving automation features, such as scheduled and automated report delivery.
Enables deeper insights into business performance, enhancing decision-making processes.

Common Concerns

Initial complexity in getting to grips with the app, which may appear daunting to new users.
Cost can be a concern for some users, especially relative to their Shopify plan rather than app usage.
Occasional difficulties in creating custom reports without assistance.
Performance issues, such as loading times for complex reports, though support often resolves these.
Limited mobile functionality for accessing reports.

Final Thoughts

"BR ‑ Better Reports" is highly regarded by users for its extensive reporting capabilities and top-notch customer support. While there are some minor concerns about usability and cost, the app's strengths significantly outweigh its drawbacks. It is recommended for businesses seeking advanced reporting solutions beyond standard Shopify offerings.

Layrite

Jan 26, 2026 on Shopify

The support was great

American Safety

Jan 21, 2026 on Shopify

easy to use!

Juniper Tree Market

Jan 16, 2026 on Shopify

Was very helpful in running my business.

La Fabrique Arhoma

Jan 16, 2026 on Shopify

Dr. Diamond's Metacine

Jan 13, 2026 on Shopify

Incredible tool and customer support! They reply in a very timely manner and are thorough in their approach. They can support complex requests!

Hootz

Jan 12, 2026 on Shopify

Boards of Vancouver

Jan 12, 2026 on Shopify

Exceptional customer service! Within five minutes of sending a plea for help, Ciara created the perfect solution for me. Very impressed. 100% would recommend.

XIOS

Jan 08, 2026 on Shopify

Better Reports has completely upgraded the way we track our business. Super fast, super flexible, and incredibly useful. The custom reports save us tons of time and give us insights we couldn’t get anywhere else. Fantastic tool — highly recommended!

Miss Muffin

Jan 06, 2026 on Shopify

Scarlet & Gold

Dec 23, 2025 on Shopify

Better Reports is great! They provide additional reports that we need, and their support team is very responsive. Farnaz has been great to work with! Better Reports is a great addition.

OLSSONS

Dec 22, 2025 on Shopify

Helped us custom make the right report we needed! SO HELPFUL - highly recommend

MOCO Boutique

Dec 18, 2025 on Shopify

the support staff is extremely helpful and is always willing to help create reports that we are looking for.

JapanLA

Dec 16, 2025 on Shopify

The Better Reports team is great! Any time there is a report we need that Shopify can't create, we can message the Better Reports team and they can help build the report for us. The always get back to us quickly too. Tons of great functionality / report features in the app!

maison tini

Dec 16, 2025 on Shopify

Better Reports helped us take reports to the next level! We are on the shopify pro plan, which gives us access to extensive reports but we still couldn't get many reports done, so we tried Better Reports and we are so happy we found this app! The team is super responsive and helped us customize the reports to our needs. Highly recommend it.

Powder Mountain

Dec 15, 2025 on Shopify

Very helpful support team

Nili Lotan

Dec 10, 2025 on Shopify

Boh Runga

Dec 10, 2025 on Shopify

Super helpful for setting up custom reports and quick to respond. Has saved me a lot of admin time!

Earth Pebbles Jewelry

Dec 08, 2025 on Shopify

Better Reports is worth every penny. Not only does the app help you delve deeper into your analytics in a more intuitive way than Shopify, but their customer service is absolutely top notch. They are quick to reply to every inquiry I've had and have created several custom reports for me within minutes!

Le Parfumier

Dec 08, 2025 on Shopify

Very helpful customer service and lots of variety in creating reports.

Knots of Grace

Dec 02, 2025 on Shopify

Robust set of reports and they are very responsive if you need help.