** Updated Reply **
I hear what you are saying, however, I have sent a copy of my bill which shows I was clearly charged. I have also sent you a screenshot of your screen showing that I did NOT select a plan, the screenshot shows that I hit cancel, and I still have 3 plans to choose from. This appears to be omitted from your response.
Regardless of whether Shopify control the billing or not, I am a customer, I have been charged for something that I do not have, and I did not agree to. You are the developer that works with Shopify and you get paid for your apps, it is out of my control if I have been charged for this app - I expect you or Shopify to resolve the issue. I contacted Shopify support, they contacted you and told you to refund it as they could also see I was changed - they were also provided a copy of the bill.
When I installed the app I noticed there was no free trial for the plan I wanted. Your team actually re-enabled the free trial option on the Basic plan as it had disappeared after I hit cancel. So, something has gone wrong - and I have been charged the Premium fee for an app that was installed for an hour.
So, your explanations don't help. It doesn't resolve the issue, I have still been charged.
My review is quite simply a warning - don't use this app, if you do and you don't agree to a plan - you'll probably still be charged. I have been, and it appears no one wants to help to resolve the matter and give me the money back that I was charged. Instead, it seems to be easier to blame Shopify and not worry about the fact the customer was charged.
I will further escalate it to Shopify, it sounds like the developer doesn't know how to use the systems provided to them. That's obvious when I have a charge on my bill, Shopify contact the developer and tell them to refund it, but nope - the developer says I haven't been billed. It's black and white on my bill and it came out of my credit card - there is no dispute that I have been billed!
** Original Review **
The app looks good, but there is no way to test anything except the Basic plan. So it’s impossible to know if the Enterprise Plan would work or not - tried to get this resolved so we could test this but never got there. So many apps where features don’t work, but in this case there is no way to even test with a trial - not even for a day.
Even though I DID NOT agree to a billing plan and uninstalled the App immediately, I have still been billed for it.
I contacted Shopify who also agreed that I installed the app and immediately uninstalled it....
I didn't agree to any billing agreements and did not accept a plan. However, somehow, this app developer has been able to bill me. The developer responded and advised that all billing is handled by Shopify and outside of their control. So, how does this work? When you don't agree to any billing agreement, you don't choose a plan (you simply close the window), somehow this app developer is able to still get your money and then they blame Shopify. Strange. Sounds to me like a bit of a scam.
Several e-mails have gone back and forth with this developer and still they are simply blaming Shopify and advising of their functionality. What isn't happening is any acknowledgement of the fact I have never agreed to any type of billing plan or charges.
I do not trust this app developer at all. Instead, they should stop blaming Shopify and identify what the problem is with their software. Shopify don't simply start billing you unless a billing agreement is in place.