Reviews: Mergify: Merge, Combine Orders

Customer reviews: Mergify: Merge, Combine Orders

Reviews (41)

Overall rating

3.9

5

43
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2
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What Merchants Think

Overall, merchants have mixed feedback regarding "Mergify: Merge, Combine Orders." Many appreciate its ability to streamline order management and reduce shipping costs, often highlighting its customizable features and helpful customer support. However, there are also concerns regarding changes to the free plan, technical issues with order merging, and inconsistent customer service availability.

Key Strengths

Accurate inventory and sales data is maintained, with no disruption from merged orders.
Customizable rules allow for automated merging based on specific criteria, reducing manual effort.
The app significantly lowers shipping costs by merging orders and recalculating shipping fees.
Mergify is highly customizable, integrating smoothly with existing workflows.
The support team is generally responsive and aids in smooth app integration.
Merchants can save time and money with the app's order consolidation capabilities.

Common Concerns

Unexpected changes to the free plan, leading to confusion and dissatisfaction among users.
Technical issues such as creating new orders that do not auto-update fulfillment statuses on platforms like Facebook.
Reports of long wait times or unresponsiveness from customer service during critical issues.
Complexity in app usage, requiring thorough customer support for effective implementation.

Final Thoughts

"Mergify: Merge, Combine Orders" offers valuable features for merchants looking to streamline order processes and cut shipping costs. It is well-regarded for its customization and automation capabilities. Nevertheless, some user concerns, particularly regarding changes to the free plan and technical challenges, highlight areas for improvement. Overall, the app is a useful tool with potential for enhancement in customer communication and service reliability.

Victory Purchase

Mar 28, 2024 on Shopify

Writing this review because Mergify introduced a feature upon our request! This has streamlined our operations. It's made combining orders a breeze, saving us on shipping.

Barkley

Feb 26, 2024 on Shopify

Bait and switch... Halfway through my 10 free merges, they changed it to 5 free merges Edit: (I wish I could attach screenshots as proof) Mergify reached out to try to convince me to change this negative review in exchange for more free merges. They also admitted via email that they DID halve my number of free merges, which stands in contrast to what they typed under my public review: ”Your review may suggest that we reduced the free merges and start charging you sooner than you expected. This is not the case.”

CUDDLY

Jan 04, 2024 on Shopify

We used this app for only about 2 months and I want to say that the app is very good. Support is maybe a 4 out of 5 just for reaction time. Once in touch the support was quality. We made a change to our order flow that eliminated the need for the merge but I can say that if I would have found this app sooner it would have saved me a lot of time and money.

Elie’s Bows

Dec 05, 2023 on Shopify

Im leaving my previous review below because it might be helpful for those facing the same issues. Originally i thought the app was bad, but I've spoken with the team since then and they have clarified some of the issues. But never the less i think some work needs to be done to explain these issues to clients when they open the app. There should be some kind of explanation to everyone about these points. Nevertheless, all the issues have been resolved and the app works well. The team IS helpful once you get a hold of them and they consistently reach out post-issue to make sure all is going well. Very much appreciated. =========== Anyway, after the initial install, I tried my first merge! Exciting, looking forward to saving some time. Well, I decided to merge 5 orders. The system worked well, merged all orders created a NEW order for everything and archived previous orders. BUT IT RECHARGED MY CLIENT FOR ALL THE ORDERS AGAIN.... it was close to a 500$ Charge. (DOES NOT RECHARGE CLIENTS - BUT ALSO DOES NOT IMPORT THE ORIGINAL TRANSACTION DATES INTO THE NEW TRANSACTION)

Polylush

Aug 30, 2023 on Shopify

Edit: Issue with this app was on my network side, after their support reached out to me they help me figure out the issue. Great app and support highly recommend!

Tenikle

Aug 29, 2023 on Shopify

Writing this review because of the above and beyond additional service their team has provided to making this app work for us. Mergify has been a game changer for us to allow post-purchase upsell orders merge with their original order so that we can save almost double on our shipping COGS. We had a few deep technical issues that Mergify took the time to help by writing extra code within their app to accommodate. We've seen a significant profit lift by utilizing Mergify alongside a post-purchase upsell program, increasing our AOV while maintaining low shipping costs.